0000950170-25-048834 | 10-K | XBRL Viewer

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Intangible Assets and Goodwill - Additional Information (Details) - USD ($)	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
Impairment of goodwill	$ 0	$ 0	$ 0

Net Loss Per Share - Schedule of Potentially Dilutive Securities Excluded from Computation of Diluted Net Loss Per Share (Details) - shares	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Redeemable Convertible Preferred Stock
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities excluded from calculation of diluted net loss per share		42,465,855	42,178,818
Stock Options with Service only Conditions
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities excluded from calculation of diluted net loss per share	5,806,607	6,804,979	8,270,065
Unvested RSUs with service-only conditions
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities excluded from calculation of diluted net loss per share	4,142,583	2,767,978	2,218,910
Stock Options with Performance or Market Conditions
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities excluded from calculation of diluted net loss per share	800,248	1,176,924	1,619,825
Unvested Early Exercise of Options
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities excluded from calculation of diluted net loss per share	33,838	46,714	415,173
Unvested RSAs with service-only conditions
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities excluded from calculation of diluted net loss per share		88,477	205,967
Acquisition Indemnity Shares Withheld
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities excluded from calculation of diluted net loss per share	41,959		74,647
Unvested RSUs with performance conditions
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities excluded from calculation of diluted net loss per share	7,934,292	578,651	25,220

Document and Entity Information - USD ($)	12 Months Ended
Document and Entity Information - USD ($)	Jan. 31, 2025	Mar. 15, 2025	Jul. 31, 2024
Document Information [Line Items]
Document Type	10-K
Amendment Flag	false
Document Annual Report	true
Document Transition Report	false
Document Period End Date	Jan. 31, 2025
Document Fiscal Year Focus	2025
Document Fiscal Period Focus	FY
Entity Registrant Name	ServiceTitan, Inc.
Entity Central Index Key	0001638826
Entity File Number	001-42434
Entity Current Reporting Status	Yes
Entity Well-known Seasoned Issuer	No
Current Fiscal Year End Date	--01-31
Entity Voluntary Filers	No
Entity Filer Category	Non-accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	true
Entity Ex Transition Period	false
Entity Interactive Data Current	Yes
ICFR Auditor Attestation Flag	false
Document Financial Statement Error Correction [Flag]	false
Entity Shell Company	false
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	26-0331862
Entity Address, Address Line One	800 N Brand Blvd.
Entity Address, Address Line Two	Suite 100
Entity Address, City or Town	Glendale
Entity Address, State or Province	CA
Entity Address, Postal Zip Code	91203
City Area Code	855
Local Phone Number	899-0970
Title of 12(b) Security	Class A Common Stock, par value $0.001 per share
Trading Symbol	TTAN
Security Exchange Name	NASDAQ
Entity Public Float			$ 0
Documents Incorporated by Reference [Text Block]	Portions of the registrant’s definitive proxy statement relating to the registrant’s 2025 annual meeting of stockholders, which will be filed with the Securities and Exchange Commission within 120 days after the end of the fiscal year ended January 31, 2025, are incorporated by reference into Part III of this Annual Report on Form 10-K where indicated.
Auditor Name	PricewaterhouseCoopers LLP
Auditor Firm ID	238
Auditor Location	Los Angeles, California
Auditor Opinion [Text Block]	Opinion on the Financial Statements We have audited the accompanying consolidated balance sheets of ServiceTitan, Inc. and its subsidiaries (the “Company”) as of January 31, 2025 and 2024, and the related consolidated statements of operations, of non-convertible preferred stock, redeemable convertible preferred stock, and stockholders’ equity (deficit) and of cash flows for each of the three years in the period ended January 31, 2025, including the related notes (collectively referred to as the “consolidated financial statements”). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company as of January 31, 2025 and 2024, and the results of its operations and its cash flows for each of the three years in the period ended January 31, 2025 in conformity with accounting principles generally accepted in the United States of America.
Class A Common Stock [Member]
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		76,732,506
Class B Common Stock [Member]
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		13,404,097
Class C Common Stock [Member]
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		0

Equity Incentive Plans - Schedule of Restricted Stock Units Activity With Performance or Market Vesting Conditions (Details) - RSUs With Performance Conditions - USD ($) $ / shares in Units, $ in Thousands	1 Months Ended	12 Months Ended
	Oct. 31, 2024	Jan. 31, 2025	Jan. 31, 2024
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]
Unvested as of January 31, 2024		578,651
Granted	3,241,544	7,302,545
Exchanged through tender offer		121,888
Vested		(2,782)
Forfeited		(66,010)
Unvested as of January 31, 2025		7,934,292	578,651
Weighted average grant date fair value per share, unvested as of January 31, 2024		$ 62.87
Weighted average grant date fair value per share, granted		43.15
Weighted average grant date fair value per share, exchanged through tender offer		62.9
Weighted average grant date fair value per share, vested		62.9
Weighted average grant date fair value per share, forfeited		62.78
Weighted average grant date fair value per share, unvested as of January 31, 2025		$ 44.03	$ 62.87
Intrinsic value		$ 815,407	$ 36,397

Fair Value Measurements

12 Months Ended

Jan. 31, 2025

Fair Value Disclosures [Abstract]

Fair Value Measurements

Financial assets and liabilities measured and recorded at fair value on a recurring basis consisted of the following (in thousands):


	As of January 31, 2025
	Level 1		Level 2		Level 3		Total
Assets:
Money market funds	$	427,792	$	—	$	—	$	427,792
Total in cash and cash equivalents	$	427,792	$	—	$	—	$	427,792


	As of January 31, 2024
	Level 1		Level 2		Level 3		Total
Assets:
Money market funds	$	128,336	$	—	$	—	$	128,336
Total in cash and cash equivalents	$	128,336	$	—	$	—	$	128,336
Liabilities:
Contingent consideration	$	—	$	—	$	435	$	435

The money market funds are considered Level 1 as fair value is based on market prices for identical assets.

As of January 31, 2025 and 2024, the fair value of the Company’s financial instruments included in current assets and current liabilities (including restricted cash, accounts receivable, accounts payable, and accrued expenses) approximated carrying value due to the short-term nature of such items.

As of January 31, 2025, the fair value of the Company’s outstanding debt approximated its carrying value. As of January 31, 2024, the fair value of the Company’s outstanding debt was $159.6 million. The fair value of debt was estimated using Level 2 inputs, based on interest rates available for debt with terms and maturities similar to the Company’s debt.

There were no changes to the Company’s valuation techniques used to measure the fair value of assets and liabilities on a recurring basis during fiscal 2025, fiscal 2024, and fiscal 2023. There were no transfers of assets from Level 2 to Level 3 during fiscal 2025, fiscal 2024, and fiscal 2023.

Contingent consideration related to the acquisitions of Aspire LLC (“Aspire”) and the GIS Dynamics LLC (“GIS”) were subject to measurement at fair value on a recurring basis using Level 3 measurements. The following represents the activity for the contingent liability:


Balance as of January 31, 2022	$	4,700
Change in fair value of contingent consideration		(1,105	)
Adjustment to prior period Goodwill		(550	)
Payment of contingent consideration		(675	)
Balance as of January 31, 2023	$	2,370
Change in fair value of contingent consideration		(1,100	)
Payment of contingent consideration		(835	)
Balance as of January 31, 2024	$	435
Change in fair value of contingent consideration		(135	)
Payment of contingent consideration		(300	)
Balance as of January 31, 2025	$	—

Certain assets, including goodwill, intangible assets and other long-lived assets are also subject to measurement at fair value on a nonrecurring basis using Level 3 measurements, but only when they are deemed to be impaired as a result of an impairment review. For fiscal 2025 and fiscal 2024, the Company recorded an impairment of long-lived assets of $39.1 million and $4.9 million to reduce the carrying value to estimated fair value (see Note 4). For fiscal 2023, no impairments were identified on those assets required to be measured at fair value on a nonrecurring basis.

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

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+ Details

Redeemable Convertible Preferred Stock

12 Months Ended

Jan. 31, 2025

Temporary Equity Disclosure [Abstract]

Redeemable Convertible Preferred Stock

12.

Redeemable Convertible Preferred Stock

As of January 31, 2024, redeemable convertible preferred stock consisted of the following (in thousands, except share and per share data):


	Authorized Shares		Issued and Outstanding Shares		Original Issuance Price per Share		Liquidation Preference		Carrying Value
Series A-1 preferred stock		4,701,594		4,701,594	$	0.11	$	529	$	527
Series A-2 preferred stock		1,067,309		1,067,309	$	0.05		52		52
Series A-3 preferred stock		8,587,100		8,587,100	$	2.11		18,103		18,034
Series B preferred stock		5,774,623		5,774,623	$	6.06		35,000		34,911
Series C preferred stock		3,437,441		3,437,441	$	14.55		50,000		49,935
Series D preferred stock		5,704,551		5,704,551	$	26.29		150,000		149,821
Series E preferred stock		2,184,287		2,184,287	$	33.80		73,822		73,742
Series F preferred stock		2,795,266		2,795,266	$	107.32		299,997		299,831
Series G preferred stock		2,207,340		2,207,340	$	118.96		262,587		262,499
Series H preferred stock		5,604,318		5,604,318	$	84.57		473,964		472,935
Series H-1 preferred stock		402,026		402,026	$	84.57		34,000		33,591
		42,465,855		42,465,855			$	1,398,054	$	1,395,878

The redeemable convertible preferred stock was convertible at the option of the holder at any time and automatically converted to common stock upon a qualified IPO, as defined. The conversion prices of the redeemable convertible preferred stock were subject to adjustment for certain down round and other adjustments. The conversion price of the Series H redeemable convertible preferred stock was subject to adjustment as described below. The redeemable convertible preferred stock was entitled to dividends, if and when declared prior to and in preference to the common stockholders, ranked senior in preference in the event of a liquidation or deemed liquidation event and was entitled to the number of votes equal to the number of shares of common stock into which such shares of redeemable convertible preferred Stock were then convertible.

Immediately prior to the completion of the IPO, all outstanding shares of redeemable convertible preferred stock were automatically converted into shares of Class A common stock as follows:


Redeemable Convertible Preferred Stock Series	Original Redeemable Convertible Preferred Stock Outstanding		Impact of Conversion		Shares of Class A Common Stock After Conversion
Series A		14,356,003		—		14,356,003
Series B		5,774,623		—		5,774,623
Series C		3,437,441		—		3,437,441
Series D		5,704,551		—		5,704,551
Series E		2,184,287		—		2,184,287
Series F		2,795,266		147,967		2,943,233
Series G		2,207,340		143,158		2,350,498
Series H		5,604,318		1,493,279		7,097,597
Series H-1		402,026		7,030		409,056
Total		42,465,855		1,791,434		44,257,289

As the price per share for the Class A common stock offered and sold in the IPO was below the original issue prices of the Series F, G and H-1 redeemable convertible preferred stock, the conversion prices were adjusted in accordance with the Company's amended and restated certificate of incorporation in effect prior to the completion of the IPO, resulting in the issuance of additional shares of Class A common stock in connection with the conversion of such series of redeemable convertible preferred stock. The impact of this anti-dilution adjustment resulted in an adjustment to net loss to compute net loss attributable to common stockholders of approximately $12.6 million during fiscal 2025.

As the price per share for the Class A common stock offered and sold in the IPO was less than the conversion price of the Series H redeemable convertible preferred stock accreting at 11% per annum, accruing daily and compounding quarterly from and after May 22, 2024 (the “Ratchet Adjustment Denominator”), the conversion price of the Series H redeemable convertible preferred stock was reduced to an amount equal to the product of (a) the price per share for the Class A common stock offered and sold in the IPO, multiplied by (b) $84.5712 divided by the Ratchet Adjustment Denominator. The conversion of the Series H redeemable convertible preferred stock at the adjusted conversion price upon the completion of the IPO was accounted for as a stock-settled redemption, and resulted in an adjustment to net loss to compute net loss attributable to common stockholders of approximately $31.0 million in fiscal 2025, measured as the difference between the carrying value of $472.9 million and the fair value of $503.9 million of the Series H redeemable convertible preferred stock.

As of January 31, 2025, there were no shares of redeemable convertible preferred stock issued and outstanding.

Net Loss Per Share (Tables)

12 Months Ended

Jan. 31, 2025

Earnings Per Share [Abstract]

Schedule of Computation of Basic and Diluted Net Loss Per Share

The following table sets forth the computation of basic and diluted net loss per share attributable to common stockholders (in thousands, except share and per share data):


	Fiscal
	2025			2024			2023
Net loss		(239,094	)		(195,145	)		(269,523	)
Accretion of NCPS		(48,703	)		(45,873	)		(13,478	)
Down round adjustment for Series F, G and H-1 redeemable convertible preferred stock upon completion of IPO		(12,621	)		—			—
Ratchet adjustment for Series H redeemable convertible preferred stock upon completion of IPO		(30,994	)		—			—
Extinguishment of NCPS		(28,313	)		—			—
Net loss attributable to common stockholders		(359,725	)		(241,018	)		(283,001	)
Weighted-average shares outstanding used in computing net loss per share, basic and diluted		42,148,552			33,267,131			30,410,373
Net loss per share, basic and diluted	$	(8.53	)	$	(7.24	)	$	(9.31	)

Schedule of Potentially Dilutive Securities Excluded from Computation of Diluted Net Loss Per Share

The following potentially dilutive securities were excluded from the computation of diluted net loss per share attributable to common stockholders as of January 31, 2025, 2024 and 2023 because including them would have been anti-dilutive:


	As of January 31,
	2025		2024		2023
Redeemable convertible preferred stock		—		42,465,855		42,178,818
Stock options with service-only conditions		5,806,607		6,804,979		8,270,065
Unvested RSUs with service-only conditions		4,142,583		2,767,978		2,218,910
Stock options with performance or market conditions		800,248		1,176,924		1,619,825
Unvested early exercise of options		33,838		46,714		415,173
Unvested RSAs with service-only conditions		—		88,477		205,967
Acquisition indemnity shares withheld		41,959		—		74,647
Unvested RSUs with performance conditions		7,934,292		578,651		25,220

Stockholders' Equity

12 Months Ended

Jan. 31, 2025

Stockholders' Equity Note [Abstract]

Stockholders' Equity

10.

Stockholders’ Equity

Reclassification of Common Stock

Immediately prior to the completion of the IPO, the Company filed an amended and restated certificate of incorporation, which authorized a total of 1,000,000,000 shares of Class A common stock, 100,000,000 shares of Class B common stock, and 100,000,000 of Class C common stock and each share of common stock then outstanding was reclassified as Class A common stock with the same rights and preferences. The Company also authorized 100,000,000 shares of preferred stock, the rights and preferences as may be designed by the Board of Directors. The rights of holders of Class A common stock, Class B common stock and Class C common stock are identical, except with respect to voting and conversion rights. Each share of Class A common stock is entitled to one vote. Each share of Class B common stock is entitled to 10 votes and is convertible at any time into one share of Class A common stock. Each share of Class C common stock is entitled to no votes, except as otherwise required by law.

The Company also executed an exchange agreement with the Co-Founders prior to the completion of the IPO whereby 13,404,097 shares of Class A common stock held by the Co-Founders and their affiliates (after reclassification from common stock described above) were exchanged for an equivalent number of shares of Class B common stock.

Each share of Class B common stock is convertible into one share of Class A common stock at the option of the holder or automatically upon a sale or transfer by the holder, except for certain permitted transfers. In addition, each share of Class B common stock will convert automatically into one share of Class A common stock upon the earlier of (i) the 15-year anniversary of the completion of the IPO and (ii) the date fixed by the Board of Directors that is no less than 61 days and no more than 180 days following the first date following the completion of the IPO on which the number of shares of Class B common stock held by the Co-Founders and the permitted entities they control is less than 20% of the shares of Class B common stock (including securities convertible or exercisable into Class B common stock) held by the Co-Founders and the permitted entities they control on the date of the completion of the IPO.

In addition, options, RSAs and RSUs for common stock were reclassified to options, RSAs and RSUs for Class A common stock, with the exception of options and RSUs held by the Co-Founders which were designated as options and RSUs for Class B common stock.

- Definition

The entire disclosure for equity.

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Reference 14: http://www.xbrl.org/2003/role/disclosureRef
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+ Details

Equity Incentive Plans (Tables)

12 Months Ended

Jan. 31, 2025

Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]

Schedule of Stock-based Compensation Expense

The stock-based compensation expense by line item in the consolidated statements of operations is summarized as follows (in thousands):


	Fiscal
	2025						2024						2023
	Option, RSU, and RSA Grants		Co-Founder RSUs		Total		Option, RSU, and RSA Grants		Tender Offer		Total		Total
Platform cost of revenue	$	5,538	$	—	$	5,538	$	4,689	$	663	$	5,352	$	4,506
Professional services and other cost of revenue		4,157		—		4,157		3,809		371		4,180		3,711
Sales and marketing		24,347		—		24,347		18,535		2,330		20,865		13,817
Research and development		46,300		—		46,300		29,078		4,373		33,451		21,391
General and administrative		68,407		14,980		83,387		32,351		6,255		38,606		20,724
Total stock-based compensation expense	$	148,749	$	14,980	$	163,729	$	88,462	$	13,992	$	102,454	$	64,149

Summary of Assumptions Used to Value Stock Options Granted Using Black-Scholes Option-Pricing

Black-Scholes option-pricing model using the following weighted-average assumptions:


	Fiscal 2023
Fair value of common stock	$	88.25
Estimated volatility		36.2	%
Expected term (in years)		6.0
Risk-free interest rate		2.5	%
Dividend yield		0.0	%

Schedule of Restricted Stock Awards and Restricted Stock Units Activity

RSAs and RSUs subject to service-only vesting condition requirements consisted of the following:


	Restricted Stock Awards			Restricted Stock Units			Weighted Average Grant Date Fair Value Per Share		Intrinsic Value (in thousands)
Unvested as of January 31, 2024		88,477			2,767,978		$	66.85	$	179,671
Granted		—			2,747,501		$	64.27
Vested		(88,477	)		(788,362	)	$	62.39
Forfeited		—			(584,534	)	$	65.24
Unvested as of January 31, 2025		—			4,142,583		$	66.31	$	425,733

Schedule of Restricted Stock Units Activity With Performance or Market Vesting Conditions

RSUs with Performance Conditions

RSU activity for awards with performance or market vesting conditions consisted of the following:


	Restricted Stock Units			Weighted Average Grant Date Fair Value Per Share		Intrinsic Value (in thousands)
Unvested as of January 31, 2024		578,651		$	62.87	$	36,397
Granted		7,302,545		$	43.15
Exchanged through tender offer		121,888		$	62.90
Vested		(2,782	)	$	62.90
Forfeited		(66,010	)	$	62.78
Unvested as of January 31, 2025		7,934,292		$	44.03	$	815,407

Stock Options with Service-Only Conditions

Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]

Schedule of Stock Option Activity or Market Vesting Conditions

Activity for stock options that contain service only vesting conditions was as follows:


						Weighted
						Average
				Weighted		Remaining
				Average		Contractual
	Number of			Exercise		Life		Intrinsic Value
	Options			Price		(years)		(in thousands)
Outstanding as of January 31, 2024		6,804,979		$	16.70		6.21	$	313,097
Exercised		(631,119	)	$	10.55
Exchanged through tender offer		(207,784	)	$	63.55
Cancelled/Forfeited		(159,469	)	$	53.98
Outstanding as of January 31, 2025		5,806,607		$	14.67		5.10	$	511,546
Exercisable as of January 31, 2025		5,579,109		$	14.50		5.06	$	492,473

Stock Options with Performance and Market Conditions

Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]

Schedule of Stock Option Activity or Market Vesting Conditions

Stock option activity for awards with performance or market vesting conditions consisted of the following:


						Weighted
						Average
				Weighted		Remaining
				Average		Contractual
	Number of			Exercise		Life		Intrinsic Value
	Options			Price		(years)		(in thousands)
Outstanding as of January 31, 2024		1,176,924		$	14.90		6.96	$	56,492
Exchanged through tender offer		(36,000	)	$	63.55
Cancelled/Forfeited		(340,676	)	$	12.72
Outstanding as of January 31, 2025		800,248		$	13.64		5.92	$	71,326
Options vested and exercisable as of January 31, 2025		10,000		$	14.32		6.09	$	885

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 718
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-Section 35
-Paragraph 1D
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
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+ Details

Business Combination (Tables)

12 Months Ended

Jan. 31, 2025

Convex Labs Inc [Member]

Business Acquisition [Line Items]

Summary of Purchase Price Allocation and Estimated Useful Lives of Acquired Intangible Assets

The following table summarizes the purchase price allocation, as well as the estimated useful lives of the acquired intangible assets (in thousands, except years):


				Estimated Useful Lives
				in Years
Cash and cash equivalents	$	1,113
Current assets		3,694
Other assets		52
Identifiable intangible assets
Trade name		130		1.5
Customer relationship		4,800		9
Developed technology		4,600		5
Total intangible assets subject to amortization		9,530
Accrued and other liabilities		(1,275	)
Deferred revenue		(2,311	)
Total identifiable net assets		10,803
Goodwill		14,964
Total purchase consideration	$	25,767

Schedule Engine [Member]

Business Acquisition [Line Items]

Summary of Purchase Price Allocation and Estimated Useful Lives of Acquired Intangible Assets

The following table summarizes the purchase price allocation, as well as the estimated useful lives of the acquired intangible assets (in thousands, except years):


				Estimated Useful Lives
				in Years

Cash and cash equivalents	$	98
Tangible assets		1,960
Identified intangible assets
Trade name		900		4
Customer relationship		13,000		7
Developed technology		18,900		7
Total intangible assets subject to amortization		32,800
Accrued and other liabilities		(1,303	)
Deferred tax liability		(7,832	)
Total identifiable net assets		25,723
Goodwill		33,066
Total purchase consideration	$	58,789

FieldRoutes [Member]

Business Acquisition [Line Items]

Summary of Purchase Price Allocation and Estimated Useful Lives of Acquired Intangible Assets

The following table summarizes the purchase price allocation, as well as the estimated useful lives of the acquired intangible assets (in thousands, except years):


				Estimated Useful Lives
				in Years
Cash and cash equivalents	$	712
Current assets		3,501
Identified intangible assets
Trade name		2,500		4
Customer relationship		89,300		10
Developed technology		79,400		7
Total intangible assets subject to amortization		171,200
Other noncurrent assets		510
Total assets acquired		175,923
Accrued and other liabilities		(3,435	)
Deferred tax liability		(9,383	)
Noncurrent liabilities		(32	)
Total identifiable net assets		163,073
Goodwill		413,873
Total purchase consideration	$	576,946

Leases (Tables)

12 Months Ended

Jan. 31, 2025

Leases [Abstract]

Schedule of Information Related to Leases

Information related to the Company’s leases is as follows (in thousands, except years and percentages):


	As of January 31,
	2025			2024
Assets
Operating lease right of use assets	$	24,025		$	43,270
Liabilities
Current lease liabilities	$	12,996		$	11,005
Long-term lease liabilities	$	47,327		$	58,576
Weighted-average lease term (years)	4.6			5.8
Weighted-average discount rate		3.9	%		3.6	%


	Fiscal
	2025			2024		2023
Lease costs
Operating lease costs	$	8,799		$	10,178	$	9,451
Short-term lease costs		320			1,269		1,463
Variable lease costs		216			378		190
Sub-lease income		(403	)		—		—
	$	8,932		$	11,825	$	11,104

Schedule Of Future Minimum Lease Payments

Future minimum lease payments under noncancelable leases included in the calculation of lease liabilities as of January 31, 2025 were as follows (in thousands):


Fiscal
2026	$	13,003
2027		13,856
2028		12,569
2029		10,992
2030		10,224
Thereafter		5,280
Total future minimum payments		65,924
Less: Interest		(5,601	)
Total	$	60,323

Subsequent Events	12 Months Ended
Subsequent Events	Jan. 31, 2025
Subsequent Events [Abstract]
Subsequent Events	18. Subsequent Events In February 2025, the Company ceased use of and determined to sublease for the remainder of the lease term certain office space at its corporate headquarters. The Company determined that the asset grouping, comprising primarily of a ROU asset, the related leasehold improvements and property and equipment, was impaired and recorded an impairment loss of $8.0 million in the first quarter of fiscal 2026. The impairment loss was measured as the excess of the carrying value of the asset grouping over its fair value. The fair value was estimated using discounted cash flows which is a non-recurring fair value measurement based on Level 3 inputs. Key inputs used in this estimate include sublease income and a discount rate which reflects the risk associated with the cash flows.

Restructuring - Schedule of Restructuring Charges (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024
Restructuring Cost and Reserve [Line Items]
Restructuring Costs	$ 2,496	$ 8,182
Platform Cost of Revenue
Restructuring Cost and Reserve [Line Items]
Restructuring Costs	386	1,217
Professional Services Cost of Revenue
Restructuring Cost and Reserve [Line Items]
Restructuring Costs	129	2,181
Sales and Marketing
Restructuring Cost and Reserve [Line Items]
Restructuring Costs	292	1,674
Research and Development
Restructuring Cost and Reserve [Line Items]
Restructuring Costs	991	1,546
General and Administrative
Restructuring Cost and Reserve [Line Items]
Restructuring Costs	$ 698	$ 1,564

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

Debt Arrangements (Tables)

12 Months Ended

Jan. 31, 2025

Debt Disclosure [Abstract]

Schedule of Future Payment on Term Loan

The future payment on the Term Loan is as follows (in thousands):


Fiscal
2026	$	1,073
2027		1,073
2028		104,886
Total	$	107,032

Schedule of Long-Term Debt

Long-term debt comprised the following (in thousands):


	As of January 31,
	2025			2024
Principal Term Loan balance outstanding	$	107,032		$	178,650
Less unamortized debt issuance costs		(1,945	)		(2,272	)
Less short-term portion		(1,073	)		(1,800	)
Long-term loan, net of issuance costs		104,014			174,578
Revolver Facility		—			—
Total long term debt	$	104,014		$	174,578

- Definition

Tabular disclosure of long-debt instruments or arrangements, including identification, terms, features, collateral requirements and other information necessary to a fair presentation. These are debt arrangements that originally required repayment more than twelve months after issuance or greater than the normal operating cycle of the entity, if longer.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.5-02(22))
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+ Details

Revenue Recognition - Additional Information (Details1) - Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-02-01 $ in Millions	Jan. 31, 2025 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Aggregate amount of the transaction price allocated to remaining performance obligations	$ 367.2
Percentage of remaining performance obligation	50.00%
Remaining performance obligation period	12 months

Fair Value Measurements - Additional Information (Details) - USD ($)	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Fair Value Disclosures [Abstract]
Fair value of outstanding debt		$ 159,600,000
Asset impairment charges	$ 39,100,000	$ 4,900,000	$ 0

- Definition

Fair value portion of debt instrument payable, including, but not limited to, notes payable and loans payable.

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2E
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482106/820-10-50-2E

Reference 2: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482106/820-10-50-2

Reference 3: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (bbb)(2)(i)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482106/820-10-50-2

Reference 4: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (bbb)(2)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482106/820-10-50-2

Reference 5: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 820
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (bbb)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482106/820-10-50-2

Reference 6: http://www.xbrl.org/2003/role/exampleRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 55
-Paragraph 69B
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481568/470-20-55-69B

Reference 7: http://www.xbrl.org/2003/role/exampleRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 55
-Paragraph 69C
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481568/470-20-55-69C

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1D
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481139/470-20-50-1D

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 825
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 10
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482907/825-10-50-10

+ Details

Summary of Significant Accounting Policies (Tables)

12 Months Ended

Jan. 31, 2025

Accounting Policies [Abstract]

Schedule of Disaggregated Revenue

Disaggregated revenue was comprised as follows (in thousands):


	Fiscal
	2025		2024		2023
Subscription	$	565,687	$	441,484	$	332,155
Usage		173,799		140,267		111,368
Platform revenue		739,486		581,751		443,523
Professional services and other		32,392		32,590		24,211
Total revenue	$	771,878	$	614,341	$	467,734

Schedule of Reconciliation of Beginning and Ending Contract Assets

A reconciliation of the beginning and ending contract assets is as follows (in thousands):


	Fiscal
	2025			2024
Contract assets, beginning balance	$	39,329		$	27,489
Less: Amounts transferred to accounts receivable		(38,973	)		(33,111	)
New contract assets during the period		45,570			44,951
Contract assets, ending balance	$	45,926		$	39,329

Net Loss Per Share

12 Months Ended

Jan. 31, 2025

Earnings Per Share [Abstract]

Net Loss Per Share

15.

Net Loss Per Share

The rights, including the liquidation and dividend rights, of the holders of Class A and Class B common stock are identical, except with respect to voting, conversion, and transfer rights. As the liquidation and dividend rights are identical, the undistributed earnings are allocated on a proportionate basis to each class of common stock and the resulting basic and diluted net loss per share attributable to common stockholders are the same for both Class A and Class B common stock on both an individual and combined basis.

The following table sets forth the computation of basic and diluted net loss per share attributable to common stockholders (in thousands, except share and per share data):


	Fiscal
	2025			2024			2023
Net loss		(239,094	)		(195,145	)		(269,523	)
Accretion of NCPS		(48,703	)		(45,873	)		(13,478	)
Down round adjustment for Series F, G and H-1 redeemable convertible preferred stock upon completion of IPO		(12,621	)		—			—
Ratchet adjustment for Series H redeemable convertible preferred stock upon completion of IPO		(30,994	)		—			—
Extinguishment of NCPS		(28,313	)		—			—
Net loss attributable to common stockholders		(359,725	)		(241,018	)		(283,001	)
Weighted-average shares outstanding used in computing net loss per share, basic and diluted		42,148,552			33,267,131			30,410,373
Net loss per share, basic and diluted	$	(8.53	)	$	(7.24	)	$	(9.31	)


	As of January 31,
	2025		2024		2023
Redeemable convertible preferred stock		—		42,465,855		42,178,818
Stock options with service-only conditions		5,806,607		6,804,979		8,270,065
Unvested RSUs with service-only conditions		4,142,583		2,767,978		2,218,910
Stock options with performance or market conditions		800,248		1,176,924		1,619,825
Unvested early exercise of options		33,838		46,714		415,173
Unvested RSAs with service-only conditions		—		88,477		205,967
Acquisition indemnity shares withheld		41,959		—		74,647
Unvested RSUs with performance conditions		7,934,292		578,651		25,220

Business Combination - Summary of Preliminary Purchase Price Allocation and Estimated Useful Lives of Acquired Intangible Assets (Details) - USD ($) $ in Thousands		1 Months Ended
	Apr. 30, 2024	Aug. 31, 2022	Feb. 28, 2022	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Business Acquisition [Line Items]
Goodwill				$ 845,836	$ 830,872	$ 830,872
Convex Labs Inc [Member]
Business Acquisition [Line Items]
Cash and cash equivalents	$ 1,113
Current assets	3,694
Other assets	52
Total intangible assets subject to amortization	9,530
Accrued and other liabilities	(1,275)
Deferred revenue	(2,311)
Total identifiable net assets	10,803
Goodwill	14,964
Total purchase consideration	25,767
Convex Labs Inc [Member] \| Trade Name [Member]
Business Acquisition [Line Items]
Total intangible assets subject to amortization	$ 130
Acquired intangible assets, estimated useful lives	1 year 6 months
Convex Labs Inc [Member] \| Customer Relationship [Member]
Business Acquisition [Line Items]
Total intangible assets subject to amortization	$ 4,800
Acquired intangible assets, estimated useful lives	9 years
Convex Labs Inc [Member] \| Developed Technology [Member]
Business Acquisition [Line Items]
Total intangible assets subject to amortization	$ 4,600
Acquired intangible assets, estimated useful lives	5 years
Schedule Engine [Member]
Business Acquisition [Line Items]
Cash and cash equivalents		$ 98
Tangible assets		1,960
Total intangible assets subject to amortization		32,800
Accrued and other liabilities		(1,303)
Deferred tax liability		(7,832)
Total identifiable net assets		25,723
Goodwill		33,066
Total purchase consideration		58,789
Schedule Engine [Member] \| Trade Name [Member]
Business Acquisition [Line Items]
Total intangible assets subject to amortization		$ 900
Acquired intangible assets, estimated useful lives		4 years
Schedule Engine [Member] \| Customer Relationship [Member]
Business Acquisition [Line Items]
Total intangible assets subject to amortization		$ 13,000
Acquired intangible assets, estimated useful lives		7 years
Schedule Engine [Member] \| Developed Technology [Member]
Business Acquisition [Line Items]
Total intangible assets subject to amortization		$ 18,900
Acquired intangible assets, estimated useful lives		7 years
FieldRoutes [Member]
Business Acquisition [Line Items]
Cash and cash equivalents			$ 712
Current assets			3,501
Total intangible assets subject to amortization			171,200
Other noncurrent assets			510
Total assets acquired			175,923
Accrued and other liabilities			(3,435)
Deferred tax liability			(9,383)
Noncurrent liabilities			(32)
Total identifiable net assets			163,073
Goodwill			413,873
Total purchase consideration			576,946
FieldRoutes [Member] \| Trade Name [Member]
Business Acquisition [Line Items]
Total intangible assets subject to amortization			$ 2,500
Acquired intangible assets, estimated useful lives			4 years
FieldRoutes [Member] \| Customer Relationship [Member]
Business Acquisition [Line Items]
Total intangible assets subject to amortization			$ 89,300
Acquired intangible assets, estimated useful lives			10 years
FieldRoutes [Member] \| Developed Technology [Member]
Business Acquisition [Line Items]
Total intangible assets subject to amortization			$ 79,400
Acquired intangible assets, estimated useful lives			7 years

Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Jan. 31, 2025	Jan. 31, 2024
Allowance for doubtful accounts	$ 4,698	$ 3,762
Temporary equity, shares authorized		42,465,855
Temporary equity, shares issued		42,465,855
Temporary equity, shares outstanding		42,465,855
Preferred Stock, par value	$ 0.001	$ 0.001
Preferred stock, shares authorized	100,000,000	0
Preferred Stock, shares issued	0	0
Preferred stock, shares outstanding	0	0
Non-Convertible Preferred Stock
Temporary equity, par value	$ 0.001	$ 0.001
Temporary equity, shares authorized	0	250,000
Temporary equity, shares issued	0	250,000
Temporary equity, shares outstanding	0	250,000
Redeemable Convertible Preferred Stock
Temporary equity, par value	$ 0.001	$ 0.001
Temporary equity, shares authorized	0	42,465,855
Temporary equity, shares issued	0	42,465,855
Temporary equity, shares outstanding	0	42,465,855
Class A Common Stock
Common stock, par value	$ 0.001	$ 0.001
Common stock, shares authorized	1,000,000,000	92,630,000
Common Stock, Shares, Issued	76,644,240	34,185,388
Common stock, shares outstanding	76,644,240	34,185,388
Class B Common Stock
Common stock, par value	$ 0.001	$ 0.001
Common stock, shares authorized	100,000,000	0
Common Stock, Shares, Issued	13,404,097	0
Common stock, shares outstanding	13,404,097	0
Class C Common Stock
Common stock, par value	$ 0.001	$ 0.001
Common stock, shares authorized	100,000,000	0
Common Stock, Shares, Issued	0	0
Common stock, shares outstanding	0	0

Business Combination

12 Months Ended

Jan. 31, 2025

Business Combinations [Abstract]

Business Combination

Convex Labs Inc.

In April 2024, the Company acquired 100% of the outstanding equity of Convex Labs Inc. (“Convex”). The acquisition of Convex provides the Company additional tools to modernize the commercial services industry with data-driven solutions. The purchase price of $25.8 million consisted of 373,118 shares of the Company’s common stock, valued at $23.5 million in addition to $2.3 million in cash. Of the 373,118 shares, the Company held back

41,959 shares of common stock, valued at $2.6 million at the acquisition date, to cover post-closing purchase price adjustments and potential indemnities which are to be released 15 months after the close of the acquisition.

The following table summarizes the purchase price allocation, as well as the estimated useful lives of the acquired intangible assets (in thousands, except years):


				Estimated Useful Lives
				in Years
Cash and cash equivalents	$	1,113
Current assets		3,694
Other assets		52
Identifiable intangible assets
Trade name		130		1.5
Customer relationship		4,800		9
Developed technology		4,600		5
Total intangible assets subject to amortization		9,530
Accrued and other liabilities		(1,275	)
Deferred revenue		(2,311	)
Total identifiable net assets		10,803
Goodwill		14,964
Total purchase consideration	$	25,767

Goodwill, which primarily relates to expected synergies and assembled workforce, is not deductible for U.S. federal income tax purposes.

The fair values of the developed technology and trade name were determined using the relief-from-royalty relief method, and the fair value of customer relationships was determined using the multiple-period excess earnings method.

Pro forma financial information for fiscal 2025 and fiscal 2024, and revenue and losses for the period post-acquisition have not been presented because such amounts are not material to the consolidated financial statements.

The Company incurred transaction costs of $2.3 million related to the acquisition of Convex during fiscal 2025.

Schedule Engine

In August 2022, the Company acquired all the ownership interest of Ignite-Schedule Engine, Inc. (“Schedule Engine”), a provider of online booking for home and commercial services, for purchase consideration of $13.5 million in cash and 818,962 shares of common stock valued at $45.3 million at the acquisition date. The Company held back 74,646 shares of common stock valued at $4.1 million at the acquisition date to cover indemnities, which were released 15 months from the date of acquisition in fiscal 2024.

The following table summarizes the purchase price allocation, as well as the estimated useful lives of the acquired intangible assets (in thousands, except years):


				Estimated Useful Lives
				in Years

Cash and cash equivalents	$	98
Tangible assets		1,960
Identified intangible assets
Trade name		900		4
Customer relationship		13,000		7
Developed technology		18,900		7
Total intangible assets subject to amortization		32,800
Accrued and other liabilities		(1,303	)
Deferred tax liability		(7,832	)
Total identifiable net assets		25,723
Goodwill		33,066
Total purchase consideration	$	58,789

Goodwill, which primarily relates to expected synergies and assembled workforce, is partially deductible for U.S. federal income tax purposes.

The fair values of the developed technology and trade name were determined using the royalty relief method, and the fair value of customer relationships was determined using the multiple-period excess earnings method.

The Company incurred transaction costs of $2.5 million related to the acquisition of Schedule Engine during fiscal 2023.

In connection with the acquisition, certain awards in the equity of the seller of Schedule Engine that were held by employees that joined the Company were modified and allowed to continue to vest based on the employees’ service in the Company post-acquisition. The fair value of these awards was $3.6 million at the acquisition date. For fiscal 2025, fiscal 2024, and fiscal 2023, the Company recorded, $0.1 million, $0.2 million and $1.8 million of expense, respectively, related to these awards as stock-based compensation expense. The awards will be recorded at fair value each period through the respective vesting dates.

For the period from the acquisition date to January 31, 2023, Schedule Engine contributed $8.7 million to the Company’s consolidated revenue. Due to the integration of operations post-acquisition, presenting the operating losses that Schedule Engine contributed to the Company’s consolidated operating loss since the acquisition date is impracticable. Pro forma financial information and revenue and earnings of Schedule Engine from the acquisition date through January 31, 2023, was not material.

FieldRoutes

In February 2022, the Company acquired 100% of the membership interests of FSH Topco, LLC dba PestRoutes (“FieldRoutes”), a cloud-based and mobile SaaS provider in the pest control industry, for purchase consideration of $576.9 million in cash, primarily to expand the Company’s existing technology suite. The Company paid $8.9 million of the cash purchase price into escrow for potential breaches of representations and warranties. The escrow was released to the members of FieldRoutes on the anniversary of the acquisition date.

The following table summarizes the purchase price allocation, as well as the estimated useful lives of the acquired intangible assets (in thousands, except years):


				Estimated Useful Lives
				in Years
Cash and cash equivalents	$	712
Current assets		3,501
Identified intangible assets
Trade name		2,500		4
Customer relationship		89,300		10
Developed technology		79,400		7
Total intangible assets subject to amortization		171,200
Other noncurrent assets		510
Total assets acquired		175,923
Accrued and other liabilities		(3,435	)
Deferred tax liability		(9,383	)
Noncurrent liabilities		(32	)
Total identifiable net assets		163,073
Goodwill		413,873
Total purchase consideration	$	576,946

Goodwill, which primarily relates to expected synergies and assembled workforce, is partially deductible for U.S. federal income tax purposes.

The Company incurred transaction costs and representations and warranties insurance costs of $3.4 million during fiscal 2023. In addition, the Company incurred bonus expenses related to the transaction of $3.3 million during fiscal 2023.

In connection with the acquisition, the Company issued 134,388 restricted stock units with a three-year vesting period to certain FieldRoutes employees. The grant date fair value of these units was $14.1 million and was expensed as stock-based compensation over the vesting period of three years.

Debt Arrangements - Additional Information (Details) - USD ($)		12 Months Ended
	Jan. 01, 2025	Jan. 31, 2025	Oct. 01, 2024	Sep. 30, 2024	Jan. 31, 2024	Jan. 31, 2023
Debt Instrument [Line Items]
Term loan outstanding		$ 107,032,000			$ 178,650,000
Loan facility maturity period		2028-01
Debt instrument payment terms		On the first day of each calendar quarter, the Company has been required to repay an aggregate principal amount equal to 0.25% of the aggregate original principal amount of the Term Loan, which repayment amount will be approximately $0.3 million beginning January 1, 2025. The Revolver Facility will incur a 0.25% annual fee for undrawn amounts. The effective interest rate on the Loan Facility is 7.88% as of January 31, 2025.
Repayment amount	$ 300,000
Debt instrument date of first required payment	Jan. 01, 2025
Letters of credit outstanding, amount		$ 1,000,000			$ 2,200,000
SOFR
Debt Instrument [Line Items]
Debt instrument, basis spread on variable rate		2.50%
SOFR \| Minimum
Debt Instrument [Line Items]
Debt instrument, basis spread on variable rate		2.25%
SOFR \| Maximum
Debt Instrument [Line Items]
Debt instrument, basis spread on variable rate		3.00%
Base Rate
Debt Instrument [Line Items]
Debt instrument, basis spread on variable rate		1.50%
Base Rate \| Minimum
Debt Instrument [Line Items]
Debt instrument, basis spread on variable rate		1.25%
Base Rate \| Maximum
Debt Instrument [Line Items]
Debt instrument, basis spread on variable rate		2.00%
Revolver Facility
Debt Instrument [Line Items]
Loan facility			$ 140,000,000	$ 70,000,000		$ 70,000,000
Revolver facility outstanding		$ 0	70,000,000
Remaining amount available for borrowing		$ 140,000,000	70,000,000
Line of credit facility, unused capacity, commitment fee percentage		0.25%
Term Loan
Debt Instrument [Line Items]
Loan facility			107,300,000	$ 177,300,000		$ 180,000,000
Term loan outstanding			$ 107,300,000
Percentage of aggregate principal amount		0.25%
Effective interest rate		7.88%

Employee Benefit Plan	12 Months Ended
Employee Benefit Plan	Jan. 31, 2025
Defined Benefit Plan [Abstract]
Employee Benefit Plan	16. Employee Benefit Plan The Company has an employee savings and retirement plan (the “401(k) Plan”) for its eligible employees. The 401(k) Plan is available to all U.S. employees and provides employees with tax-deferred salary deductions and alternative investment options. Employees may contribute up to the federal limitation for that year. For fiscal 2025, fiscal 2024, and fiscal 2023, the Company expensed $10.0 million, $8.4 million, and $7.4 million, respectively, for discretionary employer matching contributions, of which $2.1 million and $2.3 million was accrued for and included in accrued personnel-related expenses as of January 31, 2025 and 2024 respectively.

Summary of Significant Accounting Policies - Additional Information (Details 1) - Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-02-01 $ in Millions	Jan. 31, 2025 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Aggregate amount of the transaction price allocated to remaining performance obligations	$ 367.2
Percentage of remaining performance obligation	50.00%
Remaining performance obligation period	12 months

Consolidated Statements of Cash Flows - USD ($)	12 Months Ended
Consolidated Statements of Cash Flows - USD ($)	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Cash flows provided by (used in) operating activities
Net loss	$ (239,094,000)	$ (195,145,000)	$ (269,523,000)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities
Depreciation and amortization expense	80,221,000	80,989,000	57,653,000
Amortization of deferred contract costs	11,471,000	9,402,000	6,386,000
Noncash operating lease expense	6,340,000	7,612,000	7,719,000
Stock-based compensation expense	163,729,000	102,454,000	64,149,000
Loss on impairment and disposal of assets	39,358,000	5,423,000	277,000
Abandoned offering costs			5,563,000
Change in valuation of contingent consideration	(135,000)	(1,100,000)	(1,105,000)
Deferred income taxes	1,182,000	1,826,000	(14,514,000)
Amortization of debt issuance costs	327,000	141,000	5,432,000
Loss on extinguishment of debt			9,607,000
Gain on sale of intangibles		(1,224,000)
Provision for credit losses	3,688,000	2,649,000	391,000
Changes in operating assets and liabilities, net of effect of business acquisition:
Accounts receivable	(17,686,000)	(7,789,000)	(4,454,000)
Prepaid expenses and other current assets	(2,863,000)	(3,351,000)	(1,115,000)
Deferred contract costs	(15,781,000)	(12,595,000)	(11,063,000)
Contract assets	(6,597,000)	(11,840,000)	(10,177,000)
Other assets	2,661,000	(1,889,000)	(3,467,000)
Accounts payable and other accrued expenses	(8,980,000)	(2,768,000)	6,877,000
Accrued personnel related expenses	23,165,000	(962,000)	18,088,000
Operating lease liabilities	(9,418,000)	(9,247,000)	9,276,000
Other liabilities	2,133,000	(2,657,000)	1,529,000
Deferred revenue	3,332,000	369,000	1,723,000
Net cash provided by (used in) operating activities	37,053,000	(39,702,000)	(120,748,000)
Cash flows provided by (used in) investing activities
Capitalized internal-use software	(17,799,000)	(15,743,000)	(15,480,000)
Purchase of property and equipment	(3,800,000)	(28,354,000)	(73,960,000)
Cash received for sale of intangible assets		2,739,000
Deposits for property and equipment		(518,000)	(2,530,000)
Repayment of loan to employee		1,529,000	515,000
Acquisition of business, net of cash acquired	(1,184,000)		(589,727,000)
Net cash used in investing activities	(22,783,000)	(40,347,000)	(681,182,000)
Cash flows provided by (used in) financing activities
Payment of contingent consideration	(300,000)	(835,000)	(675,000)
Proceeds from exercise of stock options	6,655,000	9,703,000	6,753,000
Cash paid for repurchases of early exercised options			(4,721,000)
Proceeds from issuance of non-convertible preferred stock and warrants			250,000,000
Payments of non-convertible preferred stock and warrants			(810,000)
Proceeds from debt arrangements			905,000,000
Proceeds from issuance of common stock in initial public offering, net of underwriting costs	682,952,000
Repayment of non-convertible preferred stock	(310,562,000)
Payment of debt arrangements	(71,618,000)	(1,350,000)	(725,000,000)
Payment of debt issuance costs			(17,848,000)
Costs associated with initial public offering	(8,451,000)	(334,000)	(2,031,000)
Shares repurchased for tax withholding for the settlement of restricted stock units	(18,963,000)	(16,506,000)	(3,385,000)
Proceeds from repayment of notes receivable for exercise of stock options			8,815,000
Net cash provided by financing activities	279,713,000	24,269,000	889,033,000
Net increase (decrease) in cash, cash equivalents, and restricted cash	293,983,000	(55,780,000)	87,103,000
Beginning of period	148,863,000	204,643,000	117,540,000
End of period	442,846,000	148,863,000	204,643,000
Supplemental disclosures of other cash flow information:
Cash paid for interest expense	16,371,000	14,697,000	48,751,000
Cash paid for amounts included in the measurement of lease liabilities	12,877,000	14,591,000	10,925,000
Cash paid for income taxes	1,726,000	1,837,000	861,000
Tenant improvements received from lessor	1,127,000	3,944,000	18,396,000
Noncash investing and financing activities:
Issuance of common stock in consideration for business acquisition	23,470,000		45,289,000
Capitalized internal-use software additions included in accrued expenses	2,746,000	1,441,000	2,035,000
Stock-based compensation capitalized in internal-use software	3,533,000	2,032,000	1,615,000
Property and equipment purchases included in accounts payable and accrued expenses	68,000	16,000	6,800,000
Contingent consideration for acquisition included in accounts payable and accrued operating expenses and other liabilities		435,000	2,370,000
Reclassification from liabilities to additional paid-in capital upon vesting of early exercised stock options	204,000	523,000	1,695,000
Conversion of preferred stock to common stock	1,395,878
Costs associated with initial public offering included in accrued expenses	450,000	3,407,000	2,572,000
Debt issuance costs included in accrued expenses			1,727,000
Right-of-use assets obtained in exchange for lease obligations	1,217,000	3,293,000	669,000
Reduction in right-of-use asset and lease liability due to reduction in lease payments	1,057,000
Change in asset retirement obligations	66,000	359,000	1,666,000
Accretion of non-convertible preferred stock	48,703,000	45,873,000	13,478,000
Reconciliation of cash, cash equivalents, and restricted cash within consolidated balance sheets:
Cash and cash equivalents	441,802,000	146,710,000	202,490,000
Restricted cash	1,044,000	2,153,000	2,153,000
Total cash, cash equivalents, and restricted cash shown in the consolidated statements of cash flows	442,846,000	148,863,000	204,643,000
Series H Redeemable Convertible Preferred Stock
Cash flows provided by (used in) financing activities
Proceeds from issuance of redeemable convertible preferred stock			473,964,000
Noncash investing and financing activities:
Accretion of non-convertible preferred stock	$ 31,000,000
Series H Convertible Preferred Stock
Cash flows provided by (used in) financing activities
Payment of convertible preferred stock issuance costs			$ (1,029,000)
Series H-1 Redeemable Convertible Preferred Stock
Cash flows provided by (used in) financing activities
Proceeds from issuance of redeemable convertible preferred stock		34,000,000
Series H-1 Convertible Preferred Stock
Cash flows provided by (used in) financing activities
Payment of convertible preferred stock issuance costs		$ (409,000)

Intangible Assets and Goodwill

12 Months Ended

Jan. 31, 2025

Goodwill and Intangible Assets Disclosure [Abstract]

Intangible Assets and Goodwill

Intangible Assets

The net book values of intangible assets were as follows (in thousands, except years):


	As of January 31, 2025
	Gross Fair Value		Accumulated Amortization			Net Book Value		Weighted Average Remaining Useful Life (years)
Customer relationships	$	205,233	$	(73,248	)	$	131,985		7.7
Developed technology		159,001		(77,210	)		81,791		3.8
Tradenames		6,683		(5,507	)		1,176		1.1
Total	$	370,917	$	(155,965	)	$	214,952


	As of January 31, 2024
	Gross Fair Value		Accumulated Amortization			Net Book Value		Weighted Average Remaining Useful Life (years)
Customer relationships	$	200,433	$	(52,584	)	$	147,849		8.5
Developed technology		154,401		(53,521	)		100,880		4.7
Intellectual property		2,388		(2,388	)		-		0.0
Tradenames		6,553		(3,935	)		2,618		1.9
Total	$	363,775	$	(112,428	)	$	251,347

Amortization expense for intangible assets was as follows (in thousands):


	Fiscal
	2025		2024		2023
Platform cost of revenue	$	21,902	$	21,844	$	21,326
Professional services and other cost of revenue		1,786		4,484		1,268
Sales and marketing		22,237		22,489		22,764
Total	$	45,925	$	48,817	$	45,358

As of January 31, 2025, estimated future amortization expense related to the intangible assets is as follows (in thousands):


Fiscal
2026	$	44,771
2027		37,690
2028		36,422
2029		33,921
2030		17,425
Thereafter		44,723
Total	$	214,952

Goodwill

The changes to goodwill were as follows (in thousands):


Balance as of January 31, 2023 and January 31, 2024	$	830,872
Additions relating to the acquisition of Convex		14,964
Balance as of January 31, 2025	$	845,836

There was no impairment of goodwill during fiscal 2025, fiscal 2024, and fiscal 2023.

Income Taxes - Additional Information (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Tax Credit Carryforward [Line Items]
Net operating loss carryforwards	$ 108,877	$ 108,355
Description of NOLs and tax credit carryforwards, limitations on use	NOLs and tax credit carryforwards may become subject to an annual limitation in the event of certain cumulative changes in the ownership interest of significant stockholders over a three-year period in excess of 50%, as defined under Sections 382 and 383 of the Internal Revenue Code as well as similar state provisions.
NOLs and tax credit carryforward, limitation period	3 years
NOLs and tax credit carryforwards percentage	50.00%
Unrecognized tax benefits	$ 14,662	$ 10,535	$ 7,072	$ 4,550
Federal
Tax Credit Carryforward [Line Items]
Net operating loss carryforwards	416,200
Federal \| Research
Tax Credit Carryforward [Line Items]
Tax credit carryforwards	$ 36,900
Tax credit carryforward, expiration year	2036
State
Tax Credit Carryforward [Line Items]
Net operating loss carryforwards	$ 304,900
Operating loss carry forwards expiration year	2028
State \| Research
Tax Credit Carryforward [Line Items]
Tax credit carryforwards	$ 19,500
Tax credit carryforward, expiration year	2029
Other State
Tax Credit Carryforward [Line Items]
Tax credit carryforwards	$ 1,500
Tax credit carryforward, expiration year	2025

Income Taxes - Schedule of Income Tax Provision (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Current provision for income taxes
U.S. Federal	$ 86
State	369	$ 42	$ 194
Foreign	681	2,268	1,263
Total - current provision for income taxes	1,136	2,310	1,457
Deferred provision for (benefit from) income taxes
U.S. Federal	1,211	1,357	(12,516)
State	433	909	(1,998)
Foreign	(462)	(440)
Total - deferred provision for income taxes	1,182	1,826	(14,514)
Provision for (benefit from) income taxes	$ 2,318	$ 4,136	$ (13,057)
Effective income tax rate	(0.98%)	(2.17%)	4.62%

Commitments and Contingencies (Tables)

12 Months Ended

Jan. 31, 2025

Commitments and Contingencies Disclosure [Abstract]

Schedule of Estimated Payments by Future Period for Certain Cloud Computing Arrangements Based on Estimated Usage

The estimated payments by future period, which for certain cloud computing arrangements are based on estimated usage, are as follows (in thousands):


Fiscal
2026	$	46,812
2027		59,811
2028		10,098
2029		1,126
Total	$	117,847

Restructuring - Additional Information (Details) $ in Millions	1 Months Ended		12 Months Ended
	Mar. 31, 2024 Employee	Feb. 28, 2023 Employee	Jan. 31, 2025 USD ($)	Jan. 31, 2024 USD ($)
Restructuring and Related Activities [Abstract]
Restructuring and related cost, number of positions eliminated \| Employee	42	221
Employee-related costs, including severance and other termination benefits \| $			$ 2.5	$ 8.2

Employee Benefit Plan - Additional Information (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Defined Benefit Plan [Abstract]
Employer discretionary contribution amount	$ 10.0	$ 8.4	$ 7.4
Accrued personnel-related expenses	$ 2.1	$ 2.3

Debt Arrangements - Schedule of Long-Term Debt (Details) - USD ($) $ in Thousands	Jan. 31, 2025	Jan. 31, 2024
Debt Instrument [Line Items]
Principal Term Loan balance outstanding	$ 107,032	$ 178,650
Less unamortized debt issuance costs	(1,945)	(2,272)
Less short-term portion	(1,073)	(1,800)
Long-term loan, net of issuance costs	104,014	174,578
Total long term debt	$ 104,014	$ 174,578

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References

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+ Details

- Definition

Amount of unamortized debt discount (premium) and debt issuance costs.

+ References + Details

- Definition

Amount, after deduction of unamortized premium (discount) and debt issuance cost, of long-term debt. Excludes lease obligation.

+ References + Details

Summary of Significant Accounting Policies (Policies)

12 Months Ended

Jan. 31, 2025

Accounting Policies [Abstract]

Basis of Presentation

The consolidated financial statements and accompanying notes have been prepared in accordance with generally accepted accounting principles in the United States of America (“GAAP”) and regulations of the Securities and Exchange Commission (“SEC”) and include the operations of the Company and its wholly owned subsidiaries. All intercompany transactions and balances have been eliminated in consolidation.

The Company’s fiscal year ends on January 31. The Company’s fiscal years ended January 31, 2025, January 31, 2024, and January 31, 2023 are referred to herein as fiscal 2025, fiscal 2024, and fiscal 2023, respectively.

For fiscal 2025, fiscal 2024, and fiscal 2023, the Company had no material other comprehensive income (loss) items. Accordingly, a separate statement of comprehensive loss has not been presented in these consolidated financial statements.

Use of Estimates

The preparation of consolidated financial statements in conformity with GAAP requires management to make, on an ongoing basis, estimates and assumptions that affect the amounts reported and disclosed in the consolidated financial statements and accompanying notes. Actual results may ultimately differ from management’s estimates.

On a periodic basis, management evaluates its estimates based on historical data and experience, as well as various other factors that management believes to be reasonable under the circumstances, the result of which form the basis for making judgments about the carrying value of assets and liabilities that are not readily apparent from other sources. In addition, the Company routinely engages third-party valuation specialists to assist in the fair value measurement of certain assets acquired and liabilities assumed in a business combination and for periods prior to the Company’s IPO, the Company engaged third-party valuation specialists to assist in the valuation of common stock used in determining stock-based compensation, and other equity instruments.

Concentrations of Risk

As of January 31, 2025 and 2024, receivables from a third-party processor used for customer payments and financing accounted for 22% and 27% of accounts receivable, respectively. Fees from a third-party processor represented approximately 14% of total revenue for fiscal 2025, fiscal 2024 and fiscal 2023.

Segments

The Company provides an end-to-end, cloud-based software platform that helps customers to manage a wide array of business workflows in the trades such as advertising, job scheduling and management, dispatching, generating estimates and invoices, payment processing and more. The Company derives substantially all revenue from platform services.

The Company’s chief operating decision maker (“CODM”) is the Chief Executive Officer. The CODM evaluates the Company’s financial performance and decides how to allocate resources based on financial information at the consolidated level. Accordingly, the Company has determined that it operates in a single operating and reportable segment.

The CODM manages the segment performance and resource allocation based on consolidated net income (loss) and total consolidated assets as reported in the consolidated statements of operations and balance sheets. Significant segment expenses regularly provided to the CODM include cost of revenue, sales and marketing, research and product development, and general and administrative expenses, other expenses, net, and provision for income taxes as reported on the consolidated statements of operations. Since the Company operates as one operating segment, financial segment information, including profit or loss and asset information, can be found in the consolidated financial statements. The CODM reviews actual results of operations compared to forecasts when assessing performance and making decisions about allocating resources.

Substantially all of the Company’s long-lived assets, consisting of property and equipment and right-of-use (“ROU”) assets, are concentrated in the United States as of January 31, 2025 and 2024. Long-lived assets outside the United States are not material.

Foreign Currency

Foreign currency transaction gains and losses, including gains and losses from intercompany agreements between the Company and its subsidiaries, are recorded in other income, net, in the consolidated statements of operations. Foreign currency gains and losses were not material for fiscal 2025, fiscal 2024, and fiscal 2023.

The functional currency for the Company’s Armenian and Canadian subsidiaries is the U.S. dollar. The local currency financial statements of the Armenian and Canadian subsidiaries are remeasured into U.S. dollars with monetary assets and liabilities remeasured using exchange rates at the balance sheet date and nonmonetary assets and liabilities remeasured using the exchange rate at the date the item was initially recognized with the resulting foreign currency gain or loss on remeasurement included in other income, net in the consolidated statements of operations.

Cash and Cash Equivalents

Cash and cash equivalents consist of checking accounts and money market funds. The Company considers highly liquid investments with short-term maturities that are readily convertible to cash to be cash equivalents. Cash equivalents are recorded at fair value.

Restricted Cash

Restricted cash represents cash pledged under letters of credit for certain of the Company’s facility lease agreements.

Fair Value Measurements

Fair value is defined as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. Valuation techniques used to measure fair value maximize the use of observable inputs and minimize the use of unobservable inputs. Fair value measurements are based on a fair value hierarchy, based on three levels of inputs, of which the first two are considered observable and the last unobservable, which are the following:


Level 1:		Quoted prices in active markets for identical assets or liabilities that the Company has the ability to access at the measurement date.

Level 2:		Inputs other than quoted prices included in Level 1 that are observable for the asset or liability, either directly or indirectly, such as quoted market prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the asset or liability.

Level 3:		Unobservable inputs that are supported with little or no market activity and that are significant to the overall fair value of the assets or liabilities.

Financial assets and financial liabilities are classified in their entirety based on the lowest level input that is significant to the fair value measurement.

Accounts Receivable and Allowance for Credit Losses

Accounts receivable consists of trade receivables from customers that do not pay monthly via a credit card, debit card or Automated Clearing House (“ACH”), receivables from third-party processors used for payment and financing, and amounts receivable from the Company’s payment merchant processor. Merchant processor receivables arise from the time taken to clear transactions through external payment networks, which typically ranges between two to ten business days. Accounts receivable are recorded at the invoiced amount, net of allowance for credit losses, are unsecured, and do not bear interest. The Company determines the need for an allowance for credit losses based upon various factors, including past collection experience, credit quality of the customer, age of the receivable balance, and current economic conditions, as well as specific circumstances arising with individual customers. Accounts receivables are written off against the allowance when management determines a balance is uncollectible and the Company no longer actively pursues collection of the receivable.

Property and Equipment

Property and equipment are stated at cost, less accumulated depreciation. Depreciation is computed using the straight-line method over the estimated useful lives of three years for computer and office equipment and software and five years for all other asset categories except leasehold improvements, which are amortized over the shorter of the lease term or the expected useful life of the leasehold improvements, which ranges from three to seven years. Construction in progress is related to the construction or development of property and equipment that have not yet been placed in service for their intended use. Maintenance and repairs are expensed as incurred. When assets are retired or otherwise disposed of, the cost and related accumulated depreciation are removed from the accounts and any resulting gain or loss is reflected in the Company’s loss from operations.

Asset Retirement Obligations ("ARO")

Asset Retirement Obligations (“ARO”)

The Company establishes an ARO based on the present value of contractually required estimated future costs to retire long-lived assets at the termination or expiration of a lease. The asset associated with the ARO is amortized over the corresponding lease term to operating expense and the ARO is accreted to the end of lease obligation value over the same term. As of January 31, 2025 and 2024, the Company had ARO liabilities of $2.1 million and $2.0 million, respectively, included in other noncurrent liabilities on the consolidated balance sheet.

Internal-Use Software

Internal-use Software

Software development costs include costs to develop software to be used to meet internal needs and applications used to deliver the Company’s services. The Company capitalizes internal-use software development costs when (i) the preliminary project stage is completed, (ii) management has authorized further funding for the completion of the project and (iii) it is probable that the project will be completed and performed as intended. These capitalized costs include external direct costs of materials and services consumed in developing or obtaining the software, personnel and related expenses for employees who are directly associated with and who devote time to internal-use software projects and, when material, interest costs incurred during the development. Capitalization of these costs ceases once the project is substantially complete and the software is ready for its intended purpose. Costs incurred for significant upgrades and enhancements to the Company’s software solutions are also capitalized. Costs incurred for post-configuration training, maintenance and minor modifications or enhancements are expensed as incurred. Capitalized software development costs are amortized using the straight-line method over an estimated useful life of three years, commencing when the software is ready for its intended use.

Leases

The Company determines if an arrangement is a lease at inception. Operating leases are included in operating lease ROU assets and operating lease liabilities in the consolidated balance sheet. The Company does not have any finance leases.

ROU assets represent the Company’s right to use an underlying asset for the lease term and lease liabilities represent the obligation to make lease payments arising from the lease. Operating lease ROU assets and lease liabilities are recognized based on the present value of the future minimum lease payments, over the lease term at the lease commencement date. As the rates implicit in the leases are not readily determinable, the Company uses its estimated incremental borrowing rate based on the information available at the lease commencement date in determining the present value of lease payments. The operating lease ROU asset also includes any lease payments made and excludes lease incentives received and initial direct costs incurred prior to lease commencement. Lease terms may include options to extend or terminate the lease when it is reasonably certain the Company will exercise that option. Lease expense for minimum lease payments is recognized on a straight-line basis over the lease term. Variable lease payments, which do not vary based on an index or rate, are excluded from the ROU asset and lease liability determination. Variable lease payments are typically usage-based and are recorded in the period in which the obligation for those payments is incurred. Subsequent to an impairment, the Company continues to amortize the lease liability using the same effective interest method, but the impaired ROU asset is amortized on a straight-line basis over the remaining lease term.

The Company does not record ROU assets and operating lease liabilities for operating leases with an initial term of 12 months or less.

Cloud Computing Arrangements

The Company incurs costs to implement cloud computing arrangements that are service contracts. Implementation costs, such as integration, configuration and software customization, incurred during the application development stage are capitalized within other assets in the consolidated balance sheet until the software is ready for its intended purpose. Capitalized implementation costs are then amortized on a straight-line basis over the term of the associated hosting arrangement, plus any reasonably certain renewal periods, which generally range from six months to five years. Amortization of capitalized implementation costs are recognized in the same line item in the consolidated statements of operations as the expenses for fees for the associated service arrangement. Cash payments for capitalized implementation costs are included in operating cash flows in the consolidated statements of cash flows.

Acquisitions

The Company assesses whether an acquisition is a business combination or an asset acquisition. If substantially all of the gross assets acquired are concentrated in a single asset or group of similar assets, then the acquisition is accounted for as an asset acquisition, where the purchase consideration is allocated on a relative fair value basis to the assets acquired. Contingent consideration in an asset acquisition is recorded when the amounts payable are probable and estimable. Goodwill is not recorded in an asset acquisition. If the gross assets are not concentrated in a single asset or group of similar assets, then the Company determines if the set of assets acquired represents a business. A business

is an integrated set of activities and assets capable of being conducted and managed for the purpose of providing a return. Depending on the nature of the acquisition, judgment may be required to determine if the set of assets acquired is a business combination or not.

The Company accounts for an acquisition of a business using the purchase method of accounting, which requires the Company to recognize separately from goodwill the assets acquired and the liabilities assumed at their acquisition date fair values. The Company allocates the purchase price, including the fair value of contingent consideration, to the identifiable assets and liabilities of the acquired business at their acquisition date fair values. The excess of the purchase price over the amount allocated to the identifiable assets and liabilities, if any, is recorded as goodwill. The results of a business acquired in a business combination are included in the consolidated financial statements from the date of acquisition.

Determining the fair value of assets acquired and liabilities assumed requires management to make judgments and estimates that may be significant, including the selection of valuation methodologies, estimates of future revenue and cash flows, discount rates and selection of comparable companies. The Company engages the assistance of valuation specialists in concluding on fair value measurements in connection with determining fair values of assets acquired and liabilities assumed in a business combination. While the Company uses its best estimates and judgments, estimates are inherently uncertain and subject to refinement. During the measurement period, which may be up to one year from the acquisition date, the Company may record adjustments to the fair value of these tangible and intangible assets acquired and liabilities assumed, with the corresponding offset to goodwill to reflect new information obtained about facts and circumstances that existed as of the acquisition date that, if known, would have affected the measurement of the amounts recognized as of that date. At the conclusion of the measurement period, any subsequent adjustments are reflected in the Company’s consolidated statements of operations.

When the Company grants equity to selling stockholders in connection with an acquisition, it evaluates whether the awards are compensatory. This evaluation includes whether vesting of a stock award is contingent on the continued employment of the selling stockholder beyond the acquisition date. If continued employment is required for stock awards to vest, the award is treated as compensation for post-acquisition services and is recognized as compensation expense over the requisite service period.

Transaction costs related to a business acquisition are recorded in general and administrative expenses and expensed in the period in which the costs are incurred.

Goodwill

Goodwill is recorded as the difference, if any, between the aggregate consideration paid for a business acquisition and the fair value of the acquired net tangible and intangible assets. Goodwill is not amortized and is evaluated for impairment at the reporting unit level annually in the fourth quarter of the fiscal year or whenever events or changes in circumstances indicate the carrying amount of goodwill may not be recoverable.

Judgment is required in performing periodic goodwill impairment tests. To review for impairment, the Company first assesses qualitative factors to determine whether events or circumstances lead to a determination that it is more likely than not that the fair value of a reporting unit is less than its carrying amount. The Company’s qualitative assessment of the recoverability of goodwill, considers various macroeconomic, industry-specific and company-specific factors. Those factors include: (i) severe adverse industry or economic trends; (ii) significant company-specific actions, including exiting an activity in conjunction with restructuring of operations; or (iii) current, historical or projected deterioration of its financial performance. After assessing the totality of events and circumstances, if the Company determines that it is not more likely than not that the fair value of a reporting unit is less than the carrying amount, no further assessment is performed. If, however, the Company determines that it is more likely than not that the fair value of a reporting unit is less than the carrying amount, a quantitative analysis is performed and if the fair value of a reporting unit is less than the carrying amount, an impairment loss is recognized in an amount equal to the excess of the carrying amount above the fair value of the reporting unit, not to exceed the amount of goodwill allocated to the reporting unit. The Company had one reporting unit as of January 31, 2025 and 2024.

Intangible Assets

Intangible assets consist of finite-lived acquired customer relationships, developed technology, intellectual property, and trade name assets. The Company determines the appropriate useful life of its intangible assets by performing an analysis of expected cash flows and considering specific facts and circumstances related to each intangible asset. Intangible assets are amortized over their estimated useful lives, ranging from 2 to 13 years, on a straight-line basis, which approximates the pattern in which the economic benefits of the assets are consumed.

Impairment of Intangible and Other Long-lived Assets

Long-lived assets, which consist primarily of property and equipment, finite-lived intangible assets, internal-use software, and ROU assets, are reviewed for impairment whenever events or changes in circumstances indicate the carrying amount may not be recoverable. The Company performs impairment testing at the asset group level that represents the lowest level for which identifiable cash flows are largely independent of cash flows of other assets and liabilities. The carrying amount of an asset group is not recoverable if it exceeds the sum of the undiscounted cash flows expected to result from the use and eventual disposition of the asset group. An impairment charge is recognized when the carrying amount of an asset group is not recoverable and exceeds its fair value. The impairment loss is measured by comparing the fair value with the carrying amount. Assets to be abandoned with no remaining future service potential are written down to amounts expected to be recovered.

Offering Costs

Offering costs related to the Company’s IPO of $8.9 million were initially deferred in other assets and upon the completion of the IPO were reclassified to stockholders’ equity (deficit) against the proceeds from the IPO. Offering costs included legal, accounting, printing and other IPO-related costs.

During fiscal 2023, the Company incurred offering costs of $3.0 million, which consisted of costs incurred in connection with the anticipated sale of common stock in an IPO. In fiscal 2023, the Company wrote off a total of $5.6 million of such offering costs, including $2.6 million of costs deferred in periods prior to fiscal 2023, to general and administrative expense due to the postponement of the then planned offering.

Revenue Recognition

Revenue is recognized when promised goods or services are transferred to customers in an amount that reflects the consideration to which the Company expects to be entitled in exchange for those goods or services.

The Company determines revenue recognition through the following steps:

(1)

Identification of the contract, or contracts, with a customer;

(2)

Identification of the performance obligations in the contract;

(3)

Determination of the transaction price;

(4)

Allocation of the transaction price to the performance obligations in the contract; and

(5)

Recognition of revenue when or as the Company satisfies the performance obligations.

The Company generates revenue primarily from platform services and from its professional services.

Platform

Platform revenue includes revenue from subscription and usage offerings. Usage offerings primarily include third-party payment processing or third-party financing services through the Company’s platform.

Subscription

The Company primarily enters into either annual or multi-year subscription contracts with customers for access to the Company’s proprietary hosted cloud platforms (the “Core platform”). Historically, the Company entered into

monthly contracts with customers. These monthly contracts automatically renew each month for another monthly contract unless cancelled at the end of the monthly term or the customer subscribes to an annual or multi-year contract. The Company’s customers do not have the ability to take possession of the software.

The subscription contracts specify the contract term, the payment terms, and the services to be provided, and are noncancelable. Fees for access to the Company’s Core platform are charged based upon a per unit basis which may vary by product, primarily on a per technician per month basis, and are generally invoiced to the customer in advance on the first day of the monthly service period. Payments are generally due upon invoicing.

For annual and multi-year subscriptions, the contracts provide for a minimum subscription fee for the contract term and in most cases, customers can expand their subscription on a monthly basis for a fee commensurate with the per unit fee defined in the contract.

In addition, customers may subscribe to certain Pro products for additional services to supplement the Core platform and provide enhanced features. Fees for access to these subscription services are billed on a monthly basis at either the beginning or the end of each service period.

Revenue for subscription services is generally recognized evenly over the subscription term, commencing when the customer has access to services.

Usage

The Company receives usage-based fees arising from payment transactions as well as usage of certain Pro products features. Customers are offered additional features through the Company’s Core platform related to end-customer payment and financing services. The customer can select from a number of third-party payment or finance companies (“a third-party processor”) that provide different payment settlement options and, in certain instances, loans to the end customer to finance their property services. The Company acts as an agent by connecting the third-party processor with its customer. The third-party processor determines the eligibility of the end customer to participate in the programs, provides the payment settlement and financing options to the end customer and is responsible for the provision of the payment or financing services. The Company receives a fee from the third-party processors used for payment and financing, which is generally a fixed percentage of the transaction value or loan amount that such third party processed. For financing services, the Company recognizes its fee at funding of the loan financing, and for payment services, the Company recognizes its fee for each payment as the underlying transactions are processed. Such fees qualify for the “right-to-invoice” practical expedient where the amount invoiced corresponds directly with the value transferred to the customer for those services. These transaction fees are recorded as revenue on a net basis as the Company does not control the payment settlement or financing used by the end customer.

In addition, usage revenue includes fees from certain Pro products sold on a usage-basis such as direct mail services, and other transaction or usage-based services. Usage-based fees are recognized as revenue in the month of service as they qualify for the “right-to-invoice” practical expedient, as the amount invoiced corresponds directly with the value transferred to the customer for those services.

Professional Services and Other

Professional services and other include onboarding, implementing and optimizing the customer’s software experience, as well as accounting migration, customer data migration, other optimization and consulting services, and training. Professional services and other revenue also includes live voice and chat services and other ancillary hardware products and services sold to customers. Fees for these services are generally invoiced separately at the commencement of the contract. Professional services do not result in significant customization of the Core platform. Revenue is recognized for professional services as the services are performed or products are delivered.

Disaggregated Revenue and Revenue by Geography

Disaggregated revenue was comprised as follows (in thousands):


	Fiscal
	2025		2024		2023
Subscription	$	565,687	$	441,484	$	332,155
Usage		173,799		140,267		111,368
Platform revenue		739,486		581,751		443,523
Professional services and other		32,392		32,590		24,211
Total revenue	$	771,878	$	614,341	$	467,734

Revenue from customers outside of the United States, based on the billing address of the customer, comprised less than 5% of total revenue for fiscal 2025, fiscal 2024, and fiscal 2023.

Significant Judgments

The Company’s contracts with customers often include promises to deliver multiple services. Determining whether services are considered distinct performance obligations that should be accounted for separately versus together may require significant judgment. Judgment is also required to determine the standalone selling price (“SSP”) for each distinct performance obligation. For contracts that contain multiple performance obligations, the Company allocates the transaction price to each distinct performance obligation on a relative SSP basis. The SSP is the price at which the Company would sell a service separately to a customer. The Company estimates SSP based on the Company’s overall pricing practices, taking into consideration customer demographics, packaged product features, business type, go-to-market strategy and other factors. As the Company’s go-to-market strategies evolve, the Company may modify its pricing practices in the future, which could result in changes to SSP. The Company also applies judgment in estimating the consideration it expects to receive for its services and estimates the amount of refunds or credits based on historical experience.

Remaining Performance Obligations

The transaction price allocated to remaining performance obligations represents the contracted transaction price that has not yet been recognized as revenue, which includes deferred revenue and amounts under non-cancellable contracts that will be recognized as revenue in future periods. As of January 31, 2025, the aggregate amount of the transaction price allocated to remaining performance obligations was $367.2 million, of which the Company expected to recognize approximately 50% as revenue in fiscal 2026 and substantially all of the remainder by January 31, 2028.

Remaining performance obligations exclude marketing automation usage-based fees and payment and financing solution fees for which the Company applies the “right to invoice” practical expedient.

Contract Assets

The Company recognizes a contract asset when revenue has been recognized but consideration is conditional upon the Company’s future performance. Contract assets and deferred revenue are presented net on an individual contract basis, separate from any accounts receivable.

A reconciliation of the beginning and ending contract assets is as follows (in thousands):


	Fiscal
	2025			2024
Contract assets, beginning balance	$	39,329		$	27,489
Less: Amounts transferred to accounts receivable		(38,973	)		(33,111	)
New contract assets during the period		45,570			44,951
Contract assets, ending balance	$	45,926		$	39,329

Contract assets primarily relate to revenue recognized for subscription services and fees allocated for such services are contingent upon the Company’s future performance. There were no impairments of contract assets during fiscal 2025, fiscal 2024, and fiscal 2023. As of January 31, 2025 and 2024, the Company had an allowance for contract asset credit losses of $5.1 million and $3.8 million, respectively.

Deferred Revenue

The Company recognizes deferred revenue (contract liabilities) when the Company has received payment prior to recognizing revenue and for amounts that have been invoiced in advance of revenue recognition. The Company generally invoices for any fees for professional services and the fee for the first month of subscription services upon execution of the contract. Substantially all of the $7.9 million of deferred revenue as of January 31, 2022 was recognized as revenue during fiscal 2023. Substantially all of the $10.8 million of deferred revenue as of January 31, 2023 was recognized as revenue during fiscal 2024. Substantially all of the $11.2 million of deferred revenue as of January 31, 2024 was recognized as revenue during fiscal 2025. Deferred revenue of $16.8 million as of January 31, 2025 is expected to be fully recognized in fiscal 2026.

Deferred Contract Costs

The Company defers costs, which primarily consist of sales commissions, as these are considered incremental and recoverable costs of obtaining a contract with a customer. These costs are deferred and amortized on a straight-line basis over a period of benefit that the Company has estimated to be three years.

The Company does not pay commissions for contract renewals that maintain existing terms. The Company estimates the period of benefit by taking into consideration the Company’s customer contract terms, the useful life of the internal-use software, average customer life and the Company’s commission policies, among other factors. During fiscal 2025, fiscal 2024, and fiscal 2023, the Company capitalized $15.8 million, $12.7 million, and $11.1 million of contract costs and amortized $11.5 million, $9.4 million, and $6.4 million of deferred contract costs, respectively. Amortization expense is included in sales and marketing expense in the consolidated statement of operations.

Cost of Revenue

Platform

Cost of platform revenue consists of personnel-related costs in connection with product support and customer success, as well as costs related to the provisioning of the Company’s platform services. Costs related to the provisioning of the Company’s platform services is primarily comprised of fees paid to third-party service providers associated with delivery of Pro and FinTech products, platform infrastructure and server costs, call tracking fees, and payment processing fees. Personnel-related costs primarily include salary, employee benefits, bonuses and stock-based compensation. In addition, cost of platform revenue includes amortization of certain acquired intangible assets, amortization of capitalized internal-use software costs directly related to the Company’s cloud-based software solution and allocated overhead.

The Company accumulates certain costs such as depreciation, rent, utilities, and other facilities related costs and allocates them across the various expense categories based on headcount. The Company refers to these costs as “allocated overhead.”

Professional Services and Other

Professional services and other cost of revenue consists primarily of personnel-related costs in connection with providing customer onboarding and customer implementation, live voice and chat services, amortization of certain acquired intangible assets, and allocated overhead. Personnel-related costs primarily include salary, employee benefits, bonuses, and stock-based compensation. Other cost of revenue includes the cost of certain other ancillary products and services sold to customers.

Operating Expenses

Sales and Marketing

Sales and marketing expense consists primarily of personnel-related costs, and consulting costs incurred in connection with the Company’s sales and marketing efforts. Personnel-related costs primarily include salary, commissions, employee benefits, bonus and stock-based compensation. Sales and marketing expense also includes marketing and advertising expenses, such as the Company’s annual customer conferences, Pantheon and Ignite, and travel and trade show expenses, amortization of acquired customer intangible assets, and allocated overhead.

Advertising costs are expensed as incurred and were $30.5 million and $27.1 million, and $25.1 million for fiscal 2025, fiscal 2024, and fiscal 2023, respectively.

Research and Development

Research and development expense consists primarily of personnel-related and other costs incurred in connection with product management and development efforts. Personnel-related costs primarily include salary, employee benefits, bonus and stock-based compensation. Research and development expense also includes fees to third-party product development resources, infrastructure and server costs, and allocated overhead.

Research and development costs are expensed as incurred, except for costs associated with internal-use software development that qualify for capitalization. Amortization of internal-use software development costs related to the Company’s cloud-based software solutions are included in platform cost of revenue.

General and Administrative

General and administrative expense consists primarily of personnel-related costs including salary, employee benefits, bonus and stock-based compensation for the Company’s executive, finance, legal, information systems, and operations and human resource teams. General and administrative expense also includes professional fees, other outside consulting expenses, acquisition- and disposal-related expenses, and allocated overhead.

Stock-based Compensation

The Company recognizes stock-based compensation expense for employees and non-employees based on the grant-date fair value of equity awards over the applicable service period. For awards that vest based only on continued service, stock-based compensation cost is recognized on a straight-line basis over the requisite service period, which is generally the vesting period of the awards. For awards that contain performance vesting conditions, stock-based compensation cost is recognized on a graded vesting basis over the requisite service period when it is probable the performance condition will be achieved. If the performance condition is an initial public offering or a change in control event, the performance condition is not probable of being achieved for accounting purposes until the event occurs. Once it is probable that the performance condition will be achieved, the Company recognizes stock-based compensation cost over the remaining requisite service period on a graded vesting basis, with a cumulative adjustment for the portion of the service period that occurred for the period prior to the performance condition becoming probable of achievement, if any. Stock-based compensation expense for equity awards that contain performance and market vesting conditions is recognized on a graded vesting basis over the requisite service period commencing when it is probable the performance condition will be achieved even if the market condition is not satisfied. Forfeitures are recorded when they occur.

The grant date fair value of stock options that contain service or performance conditions is estimated using the Black-Scholes option-pricing model. The grant date fair value of restricted stock awards (“RSAs”) and restricted stock units (“RSUs”) that contain service vesting conditions are estimated based on the fair value of the underlying shares on the grant date. For awards with market vesting conditions, the fair value is estimated using a Monte Carlo simulation model, which incorporates the likelihood of achieving the market condition.

The assumptions and estimates used in the Black-Scholes option-pricing model and the Monte Carlo simulation model are as follows:

Fair Value of Common Stock

Because there was previously no public market for the Company’s common stock prior to the IPO, the board of directors (the “Board of Directors”) determined the fair value of the common stock by considering a number of objective and subjective factors including the Company’s actual operating and financial performance, market conditions and performance of comparable publicly traded companies, developments and milestones in the Company, the likelihood of achieving a liquidity event transaction involving the Company’s redeemable convertible preferred stock or common stock, recent sales of and the prices, rights, preferences and privileges of the Company’s redeemable convertible preferred stock and common stock, and the results of third-party valuations. The valuations use various models which include assumptions and estimates made by management, which may include forecasted revenues and costs, discount rates, the selection of comparable companies and related multiples and the likelihood and timing of an exit event, among other assumptions and estimates. The fair value was determined in accordance with applicable elements of the Accounting and Valuation Guide issued by the American Institute of Certified Public Accountants, Valuation of Privately-Held-Company Equity Securities Issued as Compensation. For awards granted subsequent to the IPO, the fair value of common stock is determined based on the Company’s quoted stock price on the date of grant.

Expected Term

The expected term represents the weighted-average period that the stock options are expected to remain outstanding. To determine the expected term for stock option awards with exercise prices equal to the fair value of the underlying common stock on the date of grant, and that vest based solely on continued service, the Company applies the simplified approach, in which the expected term of an award is presumed to be the mid-point between the vesting date and the expiration date of the award. For non-standard awards, the Company determines the expected term based on historical and estimates of future exercise behavior.

Volatility

Because the Company does not have a trading history for its common stock, the Company determines the price volatility based on the historical volatilities of a publicly traded peer group based on daily price observations over a period equivalent to the expected term of the award. The Company will continue to monitor peer companies and other relevant factors used to measure expected volatility for future stock option grants.

Risk-free Interest Rate

The risk-free interest rate is based on the yields of U.S. Treasury securities with maturities approximating the expected term of the awards.

Dividend Yield

The dividend yield is zero because the Company has never declared or paid a dividend and does not expect to in the foreseeable future.

Income Taxes

Deferred income tax assets and liabilities are determined based upon the net tax effects of the differences between the financial statement carrying amounts and the tax basis of assets and liabilities and are measured using the enacted tax rate expected to apply to taxable income in the years in which the differences are expected to be reversed.

A valuation allowance is established if, based upon the available evidence, it is more likely than not that some or all of the deferred tax assets will not be realized. The Company considers all available evidence, both positive and negative, including historical levels of income or loss, and expectations and risk associated with estimates of future taxable income in assessing the need for a valuation allowance.

The Company recognizes a tax benefit from an uncertain position only if it is more likely than not that the tax position will be sustained on examination by the taxing authorities, based on its technical merits. If this threshold is

met, the Company measures the tax benefit as the largest amount of the benefit that is greater than fifty percent likely of being realized upon ultimate settlement.

The Company recognizes penalties and interest accrued with respect to uncertain tax positions, if any, in the provision for or benefit from income taxes in the consolidated statements of operations. As of January 31, 2025 and 2024, accrued penalties and interest related to uncertain tax positions were not material.

Contingencies

From time to time, the Company has become involved in claims and other legal matters arising in the ordinary course of business. The Company investigates these claims as they arise. The Company records a loss contingency when it is probable that an asset has been impaired or a liability has been incurred and the amount of the loss can be reasonably estimated. The Company also discloses material contingencies when it is believed a loss is not probable but reasonably possible and discloses the amount of possible loss or range of loss when a reliable estimate can be made. Accounting for contingencies requires the Company to use judgment related to both the likelihood of a loss and the estimate of the amount, or range, of loss.

Net Loss Per Share

The Company computes earnings per share using the two-class method where net income is allocated between common stock and participating securities based upon their respective rights to receive dividends as if all income for the period had been distributed. Net losses were not allocated to the redeemable convertible preferred stock as the holders of the redeemable convertible preferred stock do not have a contractual obligation to share in any losses. The Company’s redeemable convertible preferred stock were participating securities as they had rights to participate in dividends with the common stockholders. Net losses attributable to common stockholders are adjusted for accretion of non-convertible preferred stock, deemed dividends relating to down round adjustments to conversion prices of redeemable convertible preferred stock, and losses on extinguishment of the Company’s preferred stock.

Basic net loss per share attributable to common stockholders is computed by dividing the net loss attributable to common stockholders by the weighted-average number of shares of Class A and Class B common stock outstanding during the period, net of the weighted-average unvested restricted stock and unvested early exercised options subject to repurchase, if any, during the period. Diluted net loss per share is calculated by giving effect to potentially dilutive securities outstanding for the period. Potentially dilutive securities include stock options, unvested early exercised options, and restricted stock computed using the treasury stock method and redeemable convertible preferred stock using the if-converted method. As the Company has reported net losses attributable to common stockholders all potentially dilutive securities are antidilutive, and accordingly, basic net loss per share attributable to common stockholders equals diluted net loss per share attributable to common stockholders.

Recent Accounting Pronouncements

As an “emerging growth company,” the Jumpstart our Business Startups Act of 2012, as amended (the “JOBS Act”), allows the Company to delay adoption of new or revised accounting pronouncements applicable to public companies until such pronouncements are applicable to private companies. The Company has elected to use this extended transition period under the JOBS Act until such time the Company is no longer considered to be an emerging growth company. The adoption dates discussed below reflect this election.

Recently Adopted Accounting Pronouncements

Debt—Debt with Conversion and Other Options

In August 2020, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2020-06, Debt—Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging—Contracts in Entity’s Own Equity (Subtopic 815-40). The FASB reduced the number of accounting models for convertible debt and convertible preferred stock instruments and made certain disclosure amendments to improve the information provided to users. In addition, the FASB amended the derivative guidance for the “own stock” scope exception and certain aspects of the earnings per share guidance including the impact of down-round features. The

Company adopted ASU 2020-06 as of February 1, 2024 and elected to apply ASU 2020-06 using the modified retrospective method to all financial instruments outstanding as of February 1, 2024. The cumulative effect of initially applying ASU 2020-06 resulted in an increase to additional paid-in capital and a deemed dividend of $6.3 million representing the impact of the down-round adjustments to the conversion prices of the Series F and Series G redeemable convertible preferred stock in fiscal 2023 and 2024. As the Company does not have retained earnings to record the deemed dividend, the deemed dividend was charged against additional paid-in capital resulting in no net impact to additional paid-in capital. Comparative periods have not been restated and continue to be reported under the accounting standard in effect for those periods.

Segments

In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures. This ASU expands public entities’ segment disclosures by requiring disclosure of significant segment expenses that are regularly provided to the CODM and included within each reported measure of segment profit or loss, an amount and description of its composition for other segment items, and interim disclosures of a reportable segment’s profit or loss and assets. All disclosure requirements under ASU 2023-07 are also required for public entities with a single reportable segment. The Company adopted this ASU for fiscal 2025. See “Segments” above for additional disclosures.

Recent Accounting Pronouncements Not Yet Adopted

Tax Disclosures

In December 2023, the FASB issued ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosure, requiring enhanced income tax disclosures. This ASU requires disclosure of specific categories and disaggregation of information in the rate reconciliation table. This ASU also requires disclosure of disaggregated information related to income taxes paid, income or loss from continuing operations before income tax expense or benefit disaggregated between domestic and foreign, and income tax expense or benefit from continuing operations disaggregated between federal, state, and foreign. The requirements of this ASU are effective for annual periods beginning with the Company’s fiscal 2026. Early adoption is permitted and the amendments should be applied on a prospective basis. Retrospective application is permitted. The Company is currently evaluating the impact of the new guidance on the disclosure within its consolidated financial statements.

Disaggregation of Income Statement Expenses

In November 2024, the FASB issued ASU 2024-03, Income Statement - Reporting Comprehensive Income - Expense Disaggregation Disclosure (Subtopic 220-40): Disaggregation of Income Statement Expenses, which requires disclosure, in the notes to the financial statements, of additional information about certain costs and expenses for interim and annual reporting periods. The amendments are effective beginning with the Company's fiscal 2028 and interim periods beginning with the Company’s fiscal 2029 on a prospective basis and retrospective application is permitted. The Company is currently evaluating the impact of the new guidance on the disclosure within its consolidated financial statements.

Balance Sheet Components - Additional Information (Details) - USD ($)	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Property, Plant and Equipment [Line Items]
Capitalized software development costs	$ 22,700,000	$ 17,400,000
Capitalized software development costs, amortization expense	16,200,000	11,800,000	$ 7,000,000
Capitalized software development costs excluding amortization	3,200,000	5,800,000
Aggregate impairment loss	39,149,000	4,857,000	0
Reduction of the ROU asset	13,100,000	1,100,000
Reduction in property and equipment	(26,000,000)	(3,700,000)
Property Plant and Equipment
Property, Plant and Equipment [Line Items]
Depreciation	$ 18,100,000	$ 19,300,000	$ 5,200,000

Redeemable Convertible Preferred Stock - Summary of Outstanding Shares of Redeemable Convertible Preferred Stock were Automatically Converted into Shares of Class A Common Stock (Details) - shares	Dec. 12, 2024	Jan. 31, 2024
Temporary Equity [Line Items]
Original Redeemable Convertible Preferred Stock Outstanding	42,465,855	42,465,855
Impact of Conversion	1,791,434
Shares of Class A Common Stock After Conversion	44,257,289
Series A Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Original Redeemable Convertible Preferred Stock Outstanding	14,356,003
Shares of Class A Common Stock After Conversion	14,356,003
Series B Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Original Redeemable Convertible Preferred Stock Outstanding	5,774,623	5,774,623
Shares of Class A Common Stock After Conversion	5,774,623
Series C Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Original Redeemable Convertible Preferred Stock Outstanding	3,437,441	3,437,441
Shares of Class A Common Stock After Conversion	3,437,441
Series D Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Original Redeemable Convertible Preferred Stock Outstanding	5,704,551	5,704,551
Shares of Class A Common Stock After Conversion	5,704,551
Series E Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Original Redeemable Convertible Preferred Stock Outstanding	2,184,287	2,184,287
Shares of Class A Common Stock After Conversion	2,184,287
Series F Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Original Redeemable Convertible Preferred Stock Outstanding	2,795,266	2,795,266
Impact of Conversion	147,967
Shares of Class A Common Stock After Conversion	2,943,233
Series G Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Original Redeemable Convertible Preferred Stock Outstanding	2,207,340	2,207,340
Impact of Conversion	143,158
Shares of Class A Common Stock After Conversion	2,350,498
Series H Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Original Redeemable Convertible Preferred Stock Outstanding	5,604,318	5,604,318
Impact of Conversion	1,493,279
Shares of Class A Common Stock After Conversion	7,097,597
Series H-1 Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Original Redeemable Convertible Preferred Stock Outstanding	402,026	402,026
Impact of Conversion	7,030
Shares of Class A Common Stock After Conversion	409,056

Debt Arrangements - Schedule of Future Payment on Term Loan (Details) - USD ($) $ in Thousands	Jan. 31, 2025	Jan. 31, 2024
Debt Disclosure [Abstract]
2026	$ 1,073
2027	1,073
2028	104,886
Total	$ 107,032	$ 178,650

Summary of Significant Accounting Policies - Schedule of Reconciliation of Beginning and Ending Contract Assets (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024
Accounting Policies [Abstract]
Contract assets, beginning balance	$ 39,329	$ 27,489
Less: Amounts transferred to accounts receivable	(38,973)	(33,111)
New contract assets during the period	45,570	44,951
Contract assets, ending balance	$ 45,926	$ 39,329

Equity Incentive Plans - Summary of Assumptions Used to Value Stock Options Granted Using Black-Scholes Option-Pricing (Details) - $ / shares	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2023
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]
Fair value of common stock		$ 88.25
Estimated volatility		36.20%
Expected term (in years)		6 years
Risk-free interest rate		2.50%
Dividend yield	0.00%	0.00%

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References

+ Details

Subsequent Events (Tables)

12 Months Ended

Jan. 31, 2025

Subsequent Events [Abstract]

Summary of Outstanding Shares of Redeemable Convertible Preferred Stock were Automatically Converted into Shares of Class A Common Stock

Immediately prior to the completion of the IPO, all outstanding shares of redeemable convertible preferred stock were automatically converted into shares of Class A common stock as follows:


Redeemable Convertible Preferred Stock Series	Original Redeemable Convertible Preferred Stock Outstanding		Impact of Conversion		Shares of Class A Common Stock After Conversion
Series A		14,356,003		—		14,356,003
Series B		5,774,623		—		5,774,623
Series C		3,437,441		—		3,437,441
Series D		5,704,551		—		5,704,551
Series E		2,184,287		—		2,184,287
Series F		2,795,266		147,967		2,943,233
Series G		2,207,340		143,158		2,350,498
Series H		5,604,318		1,493,279		7,097,597
Series H-1		402,026		7,030		409,056
Total		42,465,855		1,791,434		44,257,289

Summary of Significant Accounting Policies - Additional Information (Details)	12 Months Ended
	Jan. 31, 2025 USD ($) Unit Segment	Jan. 31, 2024 USD ($) Unit	Jan. 31, 2023 USD ($)	Jan. 31, 2022 USD ($)
Summary of Significant Accounting Policies [Line Item]
Number of operating segment \| Segment	1
Number of Reportable Segment \| Segment	1
Segment Reporting, CODM, Individual Title and Position or Group Name [Extensible Enumeration]	srt:ChiefExecutiveOfficerMember
Segment Reporting, CODM, Profit (Loss) Measure, How Used, Description	The CODM manages the segment performance and resource allocation based on consolidated net income (loss) and total consolidated assets as reported in the consolidated statements of operations and balance sheets. Significant segment expenses regularly provided to the CODM include cost of revenue, sales and marketing, research and product development, and general and administrative expenses, other expenses, net, and provision for income taxes as reported on the consolidated statements of operations. Since the Company operates as one operating segment, financial segment information, including profit or loss and asset information, can be found in the consolidated financial statements.
ARO liabilities	$ 2,100,000	$ 2,000,000
Capitalized software development costs, estimated useful life	3 years
Number of reporting unit \| Unit	1	1
Deferred offering costs	$ 8,900,000		$ 2,600,000
Offering costs			3,000,000
Offering costs wrote off			5,600,000
Impairments of contract assets	0	$ 0	0
Deferred revenue	$ 16,800,000	11,200,000	10,800,000	$ 7,900,000
Deferred contract costs, estimated period	3 years
Capitalized deferred contract costs	$ 15,800,000	12,700,000	11,100,000
Advertising costs	$ 30,500,000	27,100,000	$ 25,100,000
Dividend yield	0.00%		0.00%
Allowance for contract asset credit losses	$ 5,100,000	3,800,000
ASU 2020-06
Summary of Significant Accounting Policies [Line Item]
Change in accounting principle, accounting standards update, adopted [true false]	true
Change in accounting principle, accounting standards update, adoption date	Feb. 01, 2024
Increase to additional paid-in capital and deemed dividend	$ 6,300,000
ASU 2023-07
Summary of Significant Accounting Policies [Line Item]
Change in accounting principle, accounting standards update, adopted [true false]	true
Sales and Marketing Expense
Summary of Significant Accounting Policies [Line Item]
Amortization of deferred contract costs	$ 11,500,000	$ 9,400,000	$ 6,400,000
Computer Equipment
Summary of Significant Accounting Policies [Line Item]
Estimated useful lives	3 years
Office Equipment
Summary of Significant Accounting Policies [Line Item]
Estimated useful lives	3 years
Software
Summary of Significant Accounting Policies [Line Item]
Estimated useful lives	3 years
Other Asset
Summary of Significant Accounting Policies [Line Item]
Estimated useful lives	5 years
Minimum
Summary of Significant Accounting Policies [Line Item]
Capitalized implementation cost, renewal periods	6 months
Intangible assets amortized over their estimated useful lives	2 years
Minimum \| Leasehold Improvements
Summary of Significant Accounting Policies [Line Item]
Estimated useful lives	3 years
Maximum
Summary of Significant Accounting Policies [Line Item]
Capitalized implementation cost, renewal periods	5 years
Intangible assets amortized over their estimated useful lives	13 years
Maximum \| Leasehold Improvements
Summary of Significant Accounting Policies [Line Item]
Estimated useful lives	7 years
Geographic Concentration Risk [Member] \| Revenue \| Maximum \| Outside of the United States
Summary of Significant Accounting Policies [Line Item]
Concentration risk percentage	5.00%	5.00%	5.00%
Third-party Processor \| Customer Concentration Risk \| Accounts Receivable
Summary of Significant Accounting Policies [Line Item]
Concentration risk percentage	22.00%	27.00%
Third-party Processor \| Customer Concentration Risk \| Revenue
Summary of Significant Accounting Policies [Line Item]
Concentration risk percentage	14.00%	14.00%	14.00%

Income Taxes

12 Months Ended

Jan. 31, 2025

Income Tax Disclosure [Abstract]

Income Taxes

14.

Income Taxes

The domestic and foreign components of income (loss) before income taxes consists of the following (in thousands):


	Fiscal
	2025			2024			2023
United States	$	(232,515	)	$	(194,132	)	$	(285,295	)
Foreign		(4,261	)		3,123			2,715
Loss before income taxes	$	(236,776	)	$	(191,009	)	$	(282,580	)

The income tax provision consists of the following (in thousands, except percentages):


	Fiscal
	2025			2024			2023
Current provision for income taxes
U.S. Federal	$	86		$	—		$	—
State		369			42			194
Foreign		681			2,268			1,263
Total–current provision for income taxes		1,136			2,310			1,457
Deferred provision for (benefit from) income taxes
U.S. Federal		1,211			1,357			(12,516	)
State		433			909			(1,998	)
Foreign		(462	)		(440	)		—
Total–deferred provision for income taxes		1,182			1,826			(14,514	)
Provision for (benefit from) income taxes	$	2,318		$	4,136		$	(13,057	)
Effective income tax rate		(0.98	)%		(2.17	)%		4.62	%

A reconciliation of the U.S. Federal statutory rate to the Company’s effective tax rate is as follows (in thousands, except percentages):


	Fiscal
	2025			2024			2023
Loss before income taxes	$	(236,776	)	$	(191,009	)	$	(282,580	)
Tax at federal statutory tax rate		(49,723	)		(40,112	)		(59,342	)
State taxes (net of federal benefit of state deduction)		(7,106	)		(7,334	)		(20,045	)
Change in valuation allowance		60,057			63,276			79,268
Uncertain tax positions		3,916			3,463			2,258
Non-deductible expenses		1,435			345			1,454
Equity compensation		2,501			4,451			(3,249	)
Non-deductible executive compensation		9,687			—			—
Tax credits		(19,354	)		(17,317	)		(11,289	)
Other		905			(2,636	)		(2,112	)
Provision for (benefit from) income taxes	$	2,318		$	4,136		$	(13,057	)
Effective income tax rate		(0.98	)%		(2.17	)%		4.62	%

The temporary differences, which give rise to the Company’s deferred tax assets and liabilities consisted of the following (in thousands):


	As of January 31,
	2025			2024
Deferred tax assets:
Net operating loss carryforwards	$	108,877		$	108,355
Research and development and other tax credits		58,126			42,692
Lease liabilities		15,340			17,857
Stock-based compensation		30,911			15,304
Depreciable and amortizable assets		13,025			890
Accrued bonus		13,440			5,364
Other		8,981			10,344
Capitalized research and development		93,512			56,207
Interest expense carryforward		12,922			16,402
Deferred tax assets		355,134			273,415
Valuation allowance		(317,872	)		(242,572	)
Deferred tax assets, net	$	37,262		$	30,843

Deferred tax liabilities:
Right-of-use assets	$	(6,020	)	$	(10,830	)
Deferred contract costs		(5,321	)		(4,402	)
Goodwill		(31,646	)		(20,157	)
Deferred tax liabilities		(42,987	)		(35,389	)
Deferred tax liabilities, net	$	(5,725	)	$	(4,546	)

In determining the need for a valuation allowance, management reviewed all available positive and negative evidence, primarily the prior and forecasted losses of the Company, and determined its U.S. deferred tax assets are not realizable under the more-likely-than-not measurement, and as such, a full valuation allowance was recorded against U.S. deferred tax assets as of January 31, 2025 and 2024, respectively.

As a result of the Company’s certain prior acquisitions, the Company generated indefinite-lived deferred tax liabilities from tax amortizable goodwill, which are not an available source of income for the realization of definite-lived deferred tax assets.

The following table summarizes the change in the Company’s valuation allowance (in thousands):


	Fiscal
	2025		2024		2023
Balance at the beginning of the year	$	242,572	$	179,296	$	100,028
Increase recognized in income tax expense		60,057		63,276		79,268
Increase related to business combinations		15,243		—		—
Balance at the end of the year	$	317,872	$	242,572	$	179,296

As of January 31, 2025, the Company had cumulative U.S. net operating losses (“NOLs”) consisting of carryforwards for federal income tax purposes of $416.2 million, which have an indefinite carryforward period. As of January 31, 2025, the Company had cumulative state NOL carryforwards of $304.9 million. State NOL carryforwards will begin to expire in fiscal 2028.

As of January 31, 2025, the Company has federal research tax credit carryforwards of $36.9 million and state research tax credit carryforwards of $19.5 million. The Company’s federal research tax credit carryforwards will begin to expire in fiscal 2036, while its state research tax credit carryforwards will begin to expire in fiscal 2029. As of January 31, 2025, the Company has other state tax credit carryforwards of $1.5 million. The carryforwards have begun to expire in fiscal 2025.

NOLs and tax credit carryforwards may become subject to an annual limitation in the event of certain cumulative changes in the ownership interest of significant stockholders over a three-year period in excess of 50%, as defined under Sections 382 and 383 of the Internal Revenue Code as well as similar state provisions. This could limit the amount of tax attributes that can be utilized annually to offset future taxable income or tax liabilities. The amount of the annual limitation is determined based on the value of the Company immediately prior to the ownership change. The Company conducted a formal study through January 31, 2025 that concluded that although there had been prior ownership changes, there were no actual limitations on the use of the Company’s NOLs. Similar provisions of state tax law may also apply to limit the use of the Company’s state NOL carryforwards.

Uncertain Tax Benefits

The Company has provided what it believes to be an appropriate amount of tax for items that involve interpretation of the tax law. However, events may occur in the future that will cause the Company to reevaluate its current reserves and may result in an adjustment to the reserve for taxes.

The following table summarizes the change in the Company’s reserve for unrecognized tax benefits (in thousands):


	Fiscal
	2025		2024		2023
Balance at the beginning of the year	$	10,535	$	7,072	$	4,550
Increase due to new tax positions		3,683		3,163		264
Increase due to existing tax positions		233		300		2,258
Increase due to acquired tax positions		211		—		—
Balance at the end of the year	$	14,662	$	10,535	$	7,072

As of January 31, 2025, the Company had $14.7 million of gross unrecognized tax benefits, of which an immaterial amount would impact the effective tax rate, if recognized. The remaining gross unrecognized tax benefits relate to income tax positions which, if recognized, would not impact the effective rate due to the valuation allowance against its federal and state deferred taxes. The Company does not expect any significant changes in its unrecognized tax benefits within 12 months of the reporting date.

The Company files income tax returns in the U.S. federal jurisdiction and various state jurisdictions. No tax years for the Company are currently under examination by the U.S. Internal Revenue Service or state and local tax authorities for income tax purposes. Due to net operating loss and tax credit carryforwards, all years are open for examination and may become subject to examination in the future.

The Company also files income tax returns in Armenia, starting in 2019. The Company’s tax return for 2021, 2022, 2023, and 2024 are subject to regular audit by the Armenian tax authorities for income tax purposes in fiscal 2026.

The Company also files income tax returns in Canada, starting in 2023. No tax years for the Company are currently under examination by the Canadian tax authorities for income tax purposes. The Company’s fiscal 2023 and fiscal 2024 remain open for examination and assessment.

- Definition

The entire disclosure for income tax.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 12
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482685/740-10-50-12

Reference 2: http://www.xbrl.org/2003/role/exampleRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 231
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482663/740-10-55-231

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 12C
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482685/740-10-50-12C

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
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-Section 50
-Paragraph 12B
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482685/740-10-50-12B

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147477891/740-270-50-1

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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-Paragraph 1
-Subparagraph (SAB Topic 6.I.5.Q1)
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-URI https://asc.fasb.org/1943274/2147479360/740-10-S99-1

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
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-Name Accounting Standards Codification
-Section 50
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-URI https://asc.fasb.org/1943274/2147480990/946-20-50-13

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 235
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-Name Accounting Standards Codification
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-URI https://asc.fasb.org/740/tableOfContent

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 14
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-URI https://asc.fasb.org/1943274/2147482685/740-10-50-14

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
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-Paragraph 21
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-URI https://asc.fasb.org/1943274/2147482685/740-10-50-21

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
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-Name Accounting Standards Codification
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-Paragraph 17
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Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 2
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-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479360/740-10-S99-2

Reference 14: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 30
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482603/740-30-50-2

+ Details

Intangible Assets and Goodwill - Schedule of Net Book Values of Intangible Assets (Details) - USD ($) $ in Thousands	Jan. 31, 2025	Jan. 31, 2024
Finite-Lived Intangible Assets [Line Items]
Gross Fair Value	$ 370,917	$ 363,775
Accumulated Amortization	(155,965)	(112,428)
Total	214,952	251,347
Customer Relationship [Member]
Finite-Lived Intangible Assets [Line Items]
Gross Fair Value	205,233	200,433
Accumulated Amortization	(73,248)	(52,584)
Total	$ 131,985	$ 147,849
Weighted Average Remaining Useful Life (Years)	7 years 8 months 12 days	8 years 6 months
Developed Technology [Member]
Finite-Lived Intangible Assets [Line Items]
Gross Fair Value	$ 159,001	$ 154,401
Accumulated Amortization	(77,210)	(53,521)
Total	$ 81,791	$ 100,880
Weighted Average Remaining Useful Life (Years)	3 years 9 months 18 days	4 years 8 months 12 days
Intellectual Property [Member]
Finite-Lived Intangible Assets [Line Items]
Gross Fair Value		$ 2,388
Accumulated Amortization		$ (2,388)
Weighted Average Remaining Useful Life (Years)		0 years
Tradenames [Member]
Finite-Lived Intangible Assets [Line Items]
Gross Fair Value	$ 6,683	$ 6,553
Accumulated Amortization	(5,507)	(3,935)
Total	$ 1,176	$ 2,618
Weighted Average Remaining Useful Life (Years)	1 year 1 month 6 days	1 year 10 months 24 days

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

Restructuring

12 Months Ended

Jan. 31, 2025

Restructuring and Related Activities [Abstract]

Restructuring

17.

Restructuring

In March 2024, the Company committed to a plan to align its investments more closely with its strategic priorities by reducing the Company’s workforce by 42 employees. The Company incurred total pre-tax charges of approximately $2.5 million of employee-related costs, including severance and other termination benefits, which were paid in fiscal 2025.

In February 2023, the Company committed to a plan to align its investments more closely with its strategic priorities by reducing the Company’s workforce by 221 employees. The Company incurred total pre-tax charges of approximately $8.2 million of employee-related costs, including severance and other termination benefits, which were paid in fiscal 2024.

The restructuring charge by line item in the consolidated statements of operations for these events is summarized as follows (in thousands):


	Fiscal
	2025		2024
Platform cost of revenue	$	386	$	1,217
Professional services cost of revenue		129		2,181
Sales and marketing		292		1,674
Research and development		991		1,546
General and administrative		698		1,564
Total restructuring costs	$	2,496	$	8,182

Income Taxes - Summary of Change in Reserve for Unrecognized Tax Benefits (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Income Tax Uncertainties [Abstract]
Balance at the beginning of the year	$ 10,535	$ 7,072	$ 4,550
Increase due to new tax positions	3,683	3,163	264
Increase due to existing tax positions	233	300	2,258
Increase due to acquired tax positions	211
Balance at the end of the year	$ 14,662	$ 10,535	$ 7,072

Fair Value Measurements - Summary of Financial Assets and Liabilities Measured and Recorded at Fair Value on Recurring Basis (Details) - Fair Value, Recurring Basis - USD ($) $ in Thousands	Jan. 31, 2025	Jan. 31, 2024
Assets:
Total in cash and cash equivalents	$ 427,792	$ 128,336
Liabilities:
Contingent consideration		435
Money Market Funds
Assets:
Total in cash and cash equivalents	427,792	128,336
Level 1
Assets:
Total in cash and cash equivalents	427,792	128,336
Level 1 \| Money Market Funds
Assets:
Total in cash and cash equivalents	$ 427,792	128,336
Level 3
Liabilities:
Contingent consideration		$ 435

Leases - Schedule of Information Related to Leases (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Lease, Cost [Abstract]
Operating lease right of use assets	$ 24,025	$ 43,270
Current lease liabilities	12,996	11,005
Long-term lease liabilities	$ 47,327	$ 58,576
Weighted-average lease term (years)	4 years 7 months 6 days	5 years 9 months 18 days
Weighted-average discount rate	3.90%	3.60%
Operating lease costs	$ 8,799	$ 10,178	$ 9,451
Short-term lease costs	320	1,269	1,463
Variable lease costs	216	378	190
Sub-lease income	(403)
Total lease cost	$ 8,932	$ 11,825	$ 11,104

Balance Sheet Components - Schedule of Property and Equipment (Details) - USD ($) $ in Thousands	Jan. 31, 2025	Jan. 31, 2024
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 99,274	$ 123,331
Less: Accumulated depreciation	(42,607)	(26,161)
Total property and equipment, net	56,667	97,170
Computer Equipment
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 13,824	11,334
Estimated useful lives	3 years
Office Equipment
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 7,017	8,353
Estimated useful lives	3 years
Furniture and Fixtures
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 13,498	18,108
Estimated useful lives	5 years
Leasehold Improvements
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 64,935	$ 85,536
Leasehold Improvements \| Minimum
Property, Plant and Equipment [Line Items]
Estimated useful lives	3 years
Leasehold Improvements \| Maximum
Property, Plant and Equipment [Line Items]
Estimated useful lives	7 years

Equity Incentive Plans - Schedule of Stock Option Activity or Market Vesting Conditions (Details) - USD ($) $ / shares in Units, $ in Thousands	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024
Stock Options with Service-Only Conditions
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]
Number of options, outstanding as of January 31, 2024	6,804,979
Number of options, exercised	(631,119)
Number of options, exchanged through tender offer	(207,784)
Number of options, cancelled/forfeited	(159,469)
Number of options, outstanding as of January 31, 2025	5,806,607	6,804,979
Number of options, exercisable as of January 31, 2025	5,579,109
Weighted average exercise price, outstanding as of January 31, 2024	$ 16.7
Weighted average exercise price, exercised	10.55
Weighted average exercise price, exchanged through tender offer	63.55
Weighted average exercise price, cancelled/forfeited	53.98
Weighted average exercise price, outstanding as of January 31, 2025	14.67	$ 16.7
Weighted average exercise price, exercisable as of January 31, 2025	$ 14.5
Weighted average remaining contractual life (in years), outstanding	5 years 1 month 6 days	6 years 2 months 15 days
Weighted average remaining contractual life (in years), exercisable as of January 31, 2025	5 years 21 days
Intrinsic Value, outstanding	$ 511,546	$ 313,097
Intrinsic Value, exercisable as of January 31, 2025	$ 492,473
Stock Options with Performance and Market Conditions
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]
Number of options, outstanding as of January 31, 2024	1,176,924
Number of options, exchanged through tender offer	(36,000)
Number of options, cancelled/forfeited	(340,676)
Number of options, outstanding as of January 31, 2025	800,248	1,176,924
Number of options, options vested and exercisable as of January 31, 2025	10,000
Weighted average exercise price, outstanding as of January 31, 2024	$ 14.9
Weighted average exercise price, exchanged through tender offer	63.55
Weighted average exercise price, cancelled/forfeited	12.72
Weighted average exercise price, outstanding as of January 31, 2025	13.64	$ 14.9
Weighted average exercise price, options vested and exercisable as of January 31, 2025	$ 14.32
Weighted average remaining contractual life (in years), outstanding	5 years 11 months 1 day	6 years 11 months 15 days
Weighted average remaining contractual life (in years), options vested and exercisable as of January 31, 2025	6 years 1 month 2 days
Intrinsic Value, outstanding	$ 71,326	$ 56,492
Intrinsic Value, options vested and exercisable as of January 31, 2025	$ 885

Restructuring (Tables)

12 Months Ended

Jan. 31, 2025

Restructuring and Related Activities [Abstract]

Schedule of Restructuring Charges

The restructuring charge by line item in the consolidated statements of operations for these events is summarized as follows (in thousands):


	Fiscal
	2025		2024
Platform cost of revenue	$	386	$	1,217
Professional services cost of revenue		129		2,181
Sales and marketing		292		1,674
Research and development		991		1,546
General and administrative		698		1,564
Total restructuring costs	$	2,496	$	8,182

Revenue Recognition - Additional Information (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Disaggregation of Revenue [Line Items]
Deferred revenue	$ 16.8	$ 11.2	$ 10.8	$ 7.9
Capitalized deferred contract costs	15.8	12.7	11.1
Sales and Marketing Expense
Disaggregation of Revenue [Line Items]
Amortization of deferred contract costs	$ 11.5	$ 9.4	$ 6.4
Outside of the United States \| Maximum \| Geographic Concentration Risk \| Revenue
Disaggregation of Revenue [Line Items]
Total revenue, concentration percentage	5.00%	5.00%	5.00%

Intangible Assets and Goodwill - Schedule of Changes to Goodwill (Details) $ in Thousands	12 Months Ended
	Jan. 31, 2025 USD ($)
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill, Beginning Balance	$ 830,872
Additions relating to the acquisition of Convex	14,964
Goodwill, Ending Balance	$ 845,836

- Definition

Amount, after accumulated impairment loss, of asset representing future economic benefit arising from other asset acquired in business combination or from joint venture formation or both, that is not individually identified and separately recognized.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 49
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482785/280-10-55-49

Reference 2: http://www.xbrl.org/2003/role/exampleRef
-Topic 350
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-Name Accounting Standards Codification
-Section 55
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-Publisher FASB
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Reference 3: http://www.xbrl.org/2003/role/exampleRef
-Topic 820
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-Section 55
-Paragraph 100
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482078/820-10-55-100

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-Topic 852
-SubTopic 10
-Name Accounting Standards Codification
-Section 55
-Paragraph 10
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147481372/852-10-55-10

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Topic 210
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.5-02(15))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480566/210-10-S99-1

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 45
-Paragraph 1
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482598/350-20-45-1

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-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

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-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (h)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

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-Topic 942
-SubTopic 210
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.9-03(10)(1))
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478546/942-210-S99-1

+ Details

Balance Sheet Components

12 Months Ended

Jan. 31, 2025

Balance Sheet Related Disclosures [Abstract]

Balance Sheet Components

Prepaid Expenses

Prepaid expenses consisted of the following (in thousands):


	As of January 31,
	2025		2024
Prepaid software and subscriptions	$	14,742	$	13,883
Prepaid insurance		2,854		2,941
Other		7,195		5,828
Total prepaid expenses	$	24,791	$	22,652

Internal-use Software

Internal-use software development costs were as follows (in thousands):


	As of January 31,
	2025			2024
Internal-use software development costs, gross	$	80,550		$	57,841
Less: Accumulated amortization		(44,775	)		(28,541	)
Internal-use software development costs, net	$	35,775		$	29,300

Capitalized software development costs were $22.7 million and $17.4 million for fiscal 2025 and fiscal 2024, respectively. Amortization expense for software development costs was $16.2 million, $11.8 million, and $7.0 million for fiscal 2025, fiscal 2024, fiscal 2023, respectively. Amortization had not started on $3.2 million and $5.8 million of capitalized internal-use software development costs that were not yet ready for their intended use as of January 31, 2025 and January 31, 2024, respectively.

As of January 31, 2025, expected future amortization expense related to capitalized internal-use software development costs is as follows (in thousands):


Fiscal
2026	$	18,020
2027		12,121
2028		5,515
2029		119
Total	$	35,775

Property and Equipment, net

Property and equipment consisted of the following (in thousands, except years):


	As of January 31,						Estimated Useful Lives
	2025			2024			in Years
Computer equipment	$	13,824		$	11,334		3
Office equipment		7,017			8,353		3
Furniture and fixtures		13,498			18,108		5
Leasehold improvements		64,935			85,536		3 to 7
Property and equipment, gross		99,274			123,331
Less: Accumulated depreciation		(42,607	)		(26,161	)
Total property and equipment, net	$	56,667		$	97,170

Depreciation expense was $18.1 million, $19.3 million, and $5.2 million for fiscal 2025, fiscal 2024 and fiscal 2023, respectively.

In fiscal 2025 and fiscal 2024, the Company ceased use of certain office space and determined to sublease such space for the remainder of the lease term, which resulted in the Company reassessing its asset groupings. The Company determined the office space asset groups, comprised primarily of an ROU asset, the related leasehold improvements and other property and equipment, were impaired and recorded an aggregate impairment loss of $39.1 million and $4.9 million in fiscal 2025 and fiscal 2024, respectively, to reduce the carrying value of the asset groups to their estimated fair value. The impairments resulted in a reduction of the ROU asset by $13.1 million and $1.1 million in fiscal 2025 and fiscal 2024, respectively, and leasehold improvements, furniture and fixtures and office equipment by $26.0 million and $3.7 million in fiscal 2025 and fiscal 2024, respectively. There were no impairments in fiscal 2023.

The impairments were recorded in the consolidated statement of operations as follows:


	Fiscal
	2025		2024
Platform cost of revenue	$	5,492	$	798
Professional services and other cost of revenue		2,608		347
Sales and marketing		7,023		980
Research and development		6,837		1,007
General and administrative		17,189		1,725
Total impairment	$	39,149	$	4,857

The estimated fair value of the asset groups was determined by using a discounted cash flow method which is a non-recurring fair value measurement based on Level 3 inputs. Key inputs used in this estimate included projected sublease income and a discount rate which incorporated the risk of achievement associated with the forecast.

Accounts Payable and Other Accrued Expenses

Accounts payable and other accrued expenses consisted of the following (in thousands):


	As of January 31,
	2025		2024
Trade payables	$	6,032	$	5,817
Non-income tax liabilities		16,371		18,513
Deferred offering costs		450		3,157
Cloud hosting costs		4,920		6,033
Accrued interest payable		632		1,348
Income taxes payable		765		1,183
Other		11,012		9,242
Total accounts payable and other accrued expenses	$	40,182	$	45,293

The Company collects and remits sales and use, value added taxes, and other taxes (“tax liabilities”) relating to services provided where required. In instances in which the Company determines there is additional exposure for uncollected tax liabilities relating to services provided due to uncertainty arising from the complexity and interpretation of applicable state and local laws, rules and regulations, or lack of widely known and accepted practices, the Company accrues for these taxes. The accrual requires the use of estimates and is complex. The Company accrues for the amount of taxes that are due, or when the amounts due are uncertain, the Company accrues for the amount of taxes that are probable and estimable. The Company updates its estimates each period considering the impacts of state or local authority audits, settlement of these liabilities or when new information becomes available regarding the Company’s tax obligations. The amount of taxes that the Company may ultimately pay may differ from these estimates.

Accrued Personnel Related Expenses

Accrued personnel related expenses consisted of the following (in thousands):


	As of January 31,
	2025		2024
Payroll expenses	$	12,122	$	18,011
Accrued bonus		61,194		33,003
Commissions		6,844		4,307
Total accrued personnel related expenses	$	80,160	$	55,321

Equity Incentive Plans - Schedule of Restricted Stock Awards and Restricted Stock Units Activity (Details) - USD ($) $ / shares in Units, $ in Thousands	1 Months Ended	12 Months Ended
	Oct. 31, 2024	Jan. 31, 2025	Jan. 31, 2024
Restricted Stock Units
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]
Unvested as of January 31, 2024		578,651
Granted	3,241,544	7,302,545
Vested		(2,782)
Forfeited		(66,010)
Unvested as of January 31, 2025		7,934,292	578,651
Weighted average grant date fair value per share, unvested as of January 31, 2024		$ 62.87
Weighted average grant date fair value per share, granted		43.15
Weighted average grant date fair value per share, vested		62.9
Weighted average grant date fair value per share, forfeited		62.78
Weighted average grant date fair value per share, unvested as of January 31, 2025		$ 44.03	$ 62.87
Intrinsic value		$ 815,407	$ 36,397
Service Only Conditions
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]
Weighted average grant date fair value per share, unvested as of January 31, 2024		$ 66.85
Weighted average grant date fair value per share, granted		64.27
Weighted average grant date fair value per share, vested		62.39
Weighted average grant date fair value per share, forfeited		65.24
Weighted average grant date fair value per share, unvested as of January 31, 2025		$ 66.31	$ 66.85
Intrinsic value		$ 425,733	$ 179,671
Service Only Conditions \| Restricted Stock Awards
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]
Unvested as of January 31, 2024		88,477
Vested		(88,477)
Unvested as of January 31, 2025			88,477
Service Only Conditions \| Restricted Stock Units
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]
Unvested as of January 31, 2024		2,767,978
Granted		2,747,501
Vested		(788,362)
Forfeited		(584,534)
Unvested as of January 31, 2025		4,142,583	2,767,978

Balance Sheet Components - Schedule of Prepaid Expenses (Details) - USD ($) $ in Thousands	Jan. 31, 2025	Jan. 31, 2024
Balance Sheet Related Disclosures [Abstract]
Prepaid software and subscriptions	$ 14,742	$ 13,883
Prepaid insurance	2,854	2,941
Other	7,195	5,828
Total prepaid expenses	$ 24,791	$ 22,652

Non-Convertible Preferred Stock and Warrants - Additional Information (Details) - USD ($) $ / shares in Units, $ in Thousands		1 Months Ended	12 Months Ended
	Dec. 14, 2024	Oct. 31, 2022	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Conversion of Stock [Line Items]
Non-convertible preferred stock issued				42,465,855
Warrants to purchase shares of common stock		1,262,516
Exercise price of warrants		$ 0.01
Proceeds from issuance of non-convertible preferred stock and warrants		$ 249,200			$ 250,000
Payments of stock and warrants issuance costs		800
Fair value of warrants		$ 75,500
Accretion of non-convertible preferred stock			$ 48,703	$ 45,873	13,478
Non-Convertible Preferred Stock
Conversion of Stock [Line Items]
Non-convertible preferred stock issued		250,000
Fair value of non-convertible preferred stock		$ 174,500
Initial liquidation preference			$ 1,000
Liquidation preference percentage			20.00%
Original issue price			$ 1,000
Original issue percentage			110.00%
Accretion of non-convertible preferred stock	$ 28,300		$ 48,703	$ 45,873	$ 13,478
Outstanding shares redeemed value	310,600
Redemption price	250,000
Accrued dividends	$ 60,600
Non-Convertible Preferred Stock \| First five years
Conversion of Stock [Line Items]
Cumulative dividend percentage			10.00%
Non-Convertible Preferred Stock \| 5th and 6th years
Conversion of Stock [Line Items]
Cumulative dividend percentage			15.00%

Consolidated Statements of Non-Convertible Preferred Stock, Redeemable Convertible Preferred Stock and Stockholders' Equity (Deficit) - USD ($) $ in Thousands	Total	IPO	Non-Convertible Preferred Stock	Redeemable Convertible Preferred Stock	Redeemable Convertible Preferred Stock IPO	Class A Common Stock	Common Stock Class A Common Stock	Common Stock Class A Common Stock IPO	Common Stock Class B Common Stock	Additional Paid-in Capital	Additional Paid-in Capital IPO	Notes Receivable for exercise of stock options	Accumulated Deficit
Temporary equity, Beginning balance (in shares) at Jan. 31, 2022				36,459,511
Temporary equity, Beginning balance at Jan. 31, 2022				$ 889,352
Beginning balance (in shares) at Jan. 31, 2022							30,030,960
Beginning balance at Jan. 31, 2022	$ (245,613)						$ 30			$ 158,636		$ (2,311)	$ (401,968)
Issuance of common stock, acquisition consideration (in shares)							818,962
Issuance of common stock, acquisition consideration	45,289						$ 1			45,288
Temporary Equity, Issuance of redeemable preferred stock, net of issuance costs (in shares)			250,000	5,604,318
Temporary Equity, Issuance of redeemable preferred stock, net of issuance costs			$ 173,924	$ 472,935
Temporary Equity, Accretion of non-convertible preferred stock	13,478		$ 13,478
Accretion of non-convertible preferred stock	(13,478)									(13,478)
Exercise of warrants (in shares)							1,262,516
Exercise of warrants	75,266						$ 1			75,265
Exercise of stock options (in shares)							1,108,823
Exercise of stock options	6,523						$ 1			6,522
Settlement of restricted stock units (in shares)							197,738
Shares repurchased for tax withholding on settlement of restricted stock units (in shares)							(59,220)
Shares repurchased for tax withholding on settlement of restricted stock units	(3,385)									(3,385)
Repurchases of shares upon early exercise of stock options for cash, net of issuances							(546,284)
Reclassification from liabilities upon vesting of early exercised stock options	1,695									1,695
Repayment of notes receivable	2,311											$ 2,311
Stock-based compensation	65,764									65,764
Net loss	(269,523)												(269,523)
Ending balance (in shares) at Jan. 31, 2023							32,813,495
Ending balance at Jan. 31, 2023	(335,151)						$ 33			336,307			(671,491)
Temporary equity, Ending balance (in shares) at Jan. 31, 2023			250,000	42,063,829
Temporary equity, Ending balance at Jan. 31, 2023			$ 187,402	$ 1,362,287
Temporary Equity, Issuance of redeemable preferred stock, net of issuance costs (in shares)				402,026
Temporary Equity, Issuance of redeemable preferred stock, net of issuance costs				$ 33,591
Temporary Equity, Accretion of non-convertible preferred stock	45,873		45,873
Accretion of non-convertible preferred stock	(45,873)									(45,873)
Temporary Equity, Adjustment to non-convertible preferred stock and warrant issuance costs			$ 271
Adjustment to non-convertible preferred stock and warrant issuance costs	100									100
Exercise of stock options (in shares)							849,938
Exercise of stock options	9,703						$ 1			9,702
Settlement of restricted stock units (in shares)							789,291
Shares repurchased for tax withholding on settlement of restricted stock units (in shares)							(267,336)
Shares repurchased for tax withholding on settlement of restricted stock units	(16,506)									(16,506)
Reclassification from liabilities upon vesting of early exercised stock options	523									523
Stock-based compensation	104,486									104,486
Net loss	(195,145)												(195,145)
Ending balance (in shares) at Jan. 31, 2024							34,185,388
Ending balance at Jan. 31, 2024	$ (477,863)						$ 34			388,739			(866,636)
Temporary equity, Ending balance (in shares) at Jan. 31, 2024	42,465,855		250,000	42,465,855
Temporary equity, Ending balance at Jan. 31, 2024	$ 1,395,878		$ 233,546	$ 1,395,878
Issuance of common stock upon initial public offering, net of underwriting costs and offering expenses (in shares)								10,120,000
Issuance of common stock upon initial public offering, net of underwriting costs and offering expenses		$ 674,051						$ 10			$ 674,041
Issuance of common stock, acquisition consideration (in shares)							373,118
Issuance of common stock, acquisition consideration	23,470						$ 1			23,469
Temporary Equity, Conversion of redeemable convertible preferred stock to common stock upon initial public offering (in shares)					(42,465,855)
Temporary Equity, Conversion of redeemable convertible preferred stock to common stock upon initial public offering					$ (1,395,878)
Conversion of redeemable convertible preferred stock to common stock upon initial public offering (in shares)							(13,404,097)	44,257,289	13,404,097
Conversion of redeemable convertible preferred stock to common stock upon initial public offering		$ 1,395,878					$ (13)	$ 44	$ 13		$ 1,395,834
Temporary Equity, Accretion of non-convertible preferred stock	48,703		$ 48,703			$ 12,600
Accretion of non-convertible preferred stock	(48,703)									(48,703)
Temporary Equity, Repayment of non-convertible preferred stock (in shares)			(250,000)
Temporary Equity, Repayment of non-convertible preferred stock			$ (282,249)
Repayment of non-convertible preferred stock	(28,313)									(28,313)
Exercise of stock options (in shares)							631,119
Exercise of stock options	6,655						$ 1			6,654
Settlement of restricted stock units (in shares)							791,097
Shares repurchased for tax withholding on settlement of restricted stock units (in shares)							(309,674)
Shares repurchased for tax withholding on settlement of restricted stock units	(18,963)									(18,963)
Reclassification from liabilities upon vesting of early exercised stock options	204									204
Stock-based compensation	167,262									167,262
Net loss	(239,094)												(239,094)
Ending balance (in shares) at Jan. 31, 2025							76,644,240		13,404,097
Ending balance at Jan. 31, 2025	1,454,584						$ 77		$ 13	$ 2,560,224			$ (1,105,730)
Temporary equity, Ending balance (in shares) at Jan. 31, 2025				0
Temporary equity, Ending balance at Jan. 31, 2025	$ 0

Revenue Recognition - Schedule of Disaggregated Revenue (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Disaggregation of Revenue [Line Items]
Total revenue	$ 771,878	$ 614,341	$ 467,734
Subscription
Disaggregation of Revenue [Line Items]
Total revenue	565,687	441,484	332,155
Usage
Disaggregation of Revenue [Line Items]
Total revenue	173,799	140,267	111,368
Platform Revenue
Disaggregation of Revenue [Line Items]
Total revenue	739,486	581,751	443,523
Professional Services and Other
Disaggregation of Revenue [Line Items]
Total revenue	$ 32,392	$ 32,590	$ 24,211

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

- Definition

Amount, excluding tax collected from customer, of revenue from satisfaction of performance obligation by transferring promised good or service to customer. Tax collected from customer is tax assessed by governmental authority that is both imposed on and concurrent with specific revenue-producing transaction, including, but not limited to, sales, use, value added and excise.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 41
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-41

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 270
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (i)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482964/270-10-50-1

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (ee)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-32

Reference 4: http://fasb.org/us-gaap/role/ref/otherTransitionRef
-Topic 280
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-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-32

Reference 5: http://fasb.org/us-gaap/role/ref/otherTransitionRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-32

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 924
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SAB Topic 11.L)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479941/924-10-S99-1

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
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Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
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-Paragraph 30
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
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-Section 50
-Paragraph 42
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-URI https://asc.fasb.org/1943274/2147482810/280-10-50-42

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
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-Paragraph 22
-Subparagraph (b)
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-URI https://asc.fasb.org/1943274/2147482810/280-10-50-22

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
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-Publisher FASB
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Reference 12: http://www.xbrl.org/2003/role/disclosureRef
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-Section 50
-Paragraph 22
-Subparagraph (a)
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-URI https://asc.fasb.org/1943274/2147482810/280-10-50-22

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
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-Name Accounting Standards Codification
-Section 50
-Paragraph 4
-Subparagraph (a)
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-URI https://asc.fasb.org/1943274/2147479806/606-10-50-4

+ Details

Income Taxes (Tables)

12 Months Ended

Jan. 31, 2025

Income Tax Disclosure [Abstract]

Schedule of Domestic and Foreign Components of Income (Loss) Before Income Tax

The domestic and foreign components of income (loss) before income taxes consists of the following (in thousands):


	Fiscal
	2025			2024			2023
United States	$	(232,515	)	$	(194,132	)	$	(285,295	)
Foreign		(4,261	)		3,123			2,715
Loss before income taxes	$	(236,776	)	$	(191,009	)	$	(282,580	)

Schedule of Income Tax Provision

The income tax provision consists of the following (in thousands, except percentages):


	Fiscal
	2025			2024			2023
Current provision for income taxes
U.S. Federal	$	86		$	—		$	—
State		369			42			194
Foreign		681			2,268			1,263
Total–current provision for income taxes		1,136			2,310			1,457
Deferred provision for (benefit from) income taxes
U.S. Federal		1,211			1,357			(12,516	)
State		433			909			(1,998	)
Foreign		(462	)		(440	)		—
Total–deferred provision for income taxes		1,182			1,826			(14,514	)
Provision for (benefit from) income taxes	$	2,318		$	4,136		$	(13,057	)
Effective income tax rate		(0.98	)%		(2.17	)%		4.62	%

Schedule of Reconciliation of U.S. Federal Statutory Rate to Effective Tax Rate

A reconciliation of the U.S. Federal statutory rate to the Company’s effective tax rate is as follows (in thousands, except percentages):


	Fiscal
	2025			2024			2023
Loss before income taxes	$	(236,776	)	$	(191,009	)	$	(282,580	)
Tax at federal statutory tax rate		(49,723	)		(40,112	)		(59,342	)
State taxes (net of federal benefit of state deduction)		(7,106	)		(7,334	)		(20,045	)
Change in valuation allowance		60,057			63,276			79,268
Uncertain tax positions		3,916			3,463			2,258
Non-deductible expenses		1,435			345			1,454
Equity compensation		2,501			4,451			(3,249	)
Non-deductible executive compensation		9,687			—			—
Tax credits		(19,354	)		(17,317	)		(11,289	)
Other		905			(2,636	)		(2,112	)
Provision for (benefit from) income taxes	$	2,318		$	4,136		$	(13,057	)
Effective income tax rate		(0.98	)%		(2.17	)%		4.62	%

Schedule of Deferred Tax Assets and Liabilities

The temporary differences, which give rise to the Company’s deferred tax assets and liabilities consisted of the following (in thousands):


	As of January 31,
	2025			2024
Deferred tax assets:
Net operating loss carryforwards	$	108,877		$	108,355
Research and development and other tax credits		58,126			42,692
Lease liabilities		15,340			17,857
Stock-based compensation		30,911			15,304
Depreciable and amortizable assets		13,025			890
Accrued bonus		13,440			5,364
Other		8,981			10,344
Capitalized research and development		93,512			56,207
Interest expense carryforward		12,922			16,402
Deferred tax assets		355,134			273,415
Valuation allowance		(317,872	)		(242,572	)
Deferred tax assets, net	$	37,262		$	30,843

Deferred tax liabilities:
Right-of-use assets	$	(6,020	)	$	(10,830	)
Deferred contract costs		(5,321	)		(4,402	)
Goodwill		(31,646	)		(20,157	)
Deferred tax liabilities		(42,987	)		(35,389	)
Deferred tax liabilities, net	$	(5,725	)	$	(4,546	)

Summary of Change in Valuation Allowance

The following table summarizes the change in the Company’s valuation allowance (in thousands):


	Fiscal
	2025		2024		2023
Balance at the beginning of the year	$	242,572	$	179,296	$	100,028
Increase recognized in income tax expense		60,057		63,276		79,268
Increase related to business combinations		15,243		—		—
Balance at the end of the year	$	317,872	$	242,572	$	179,296

Summary of Change in Reserve for Unrecognized Tax Benefits

The following table summarizes the change in the Company’s reserve for unrecognized tax benefits (in thousands):


	Fiscal
	2025		2024		2023
Balance at the beginning of the year	$	10,535	$	7,072	$	4,550
Increase due to new tax positions		3,683		3,163		264
Increase due to existing tax positions		233		300		2,258
Increase due to acquired tax positions		211		—		—
Balance at the end of the year	$	14,662	$	10,535	$	7,072

Fair Value Measurements - Schedule of Activity for Contingent Liability (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Fair Value Disclosures [Abstract]
Balance at beginning of period	$ 435	$ 2,370	$ 4,700
Change in fair value of contingent consideration	$ (135)	$ (1,100)	$ (1,105)
Fair Value, Liability, Recurring Basis, Unobservable Input Reconciliation, Gain (Loss), Statement of Income or Comprehensive Income [Extensible Enumeration]	Business Combination, Contingent Consideration Arrangements, Change in Amount of Contingent Consideration, Liability	Business Combination, Contingent Consideration Arrangements, Change in Amount of Contingent Consideration, Liability	Business Combination, Contingent Consideration Arrangements, Change in Amount of Contingent Consideration, Liability
Adjustment to prior period Goodwill			$ (550)
Payment of contingent consideration	$ (300)	$ (835)	(675)
Balance at end of period		$ 435	$ 2,370

Balance Sheet Components - Summary of Accounts Payable and Other Accrued Expenses (Details) - USD ($) $ in Thousands	Jan. 31, 2025	Jan. 31, 2024
Balance Sheet Related Disclosures [Abstract]
Trade payables	$ 6,032	$ 5,817
Non-income tax liabilities	16,371	18,513
Deferred offering costs	450	3,157
Cloud hosting costs	4,920	6,033
Accrued interest payable	632	1,348
Income taxes payable	765	1,183
Other	11,012	9,242
Total accounts payable and other accrued expenses	$ 40,182	$ 45,293

Leases - Schedule Of Future Minimum Lease Payments (Details) $ in Thousands	Jan. 31, 2025 USD ($)
Leases [Abstract]
2026	$ 13,003
2027	13,856
2028	12,569
2029	10,992
2030	10,224
Thereafter	5,280
Total future minimum payments	65,924
Less: Interest	(5,601)
Total	$ 60,323

Redeemable Convertible Preferred Stock (Tables)

12 Months Ended

Jan. 31, 2025

Temporary Equity Disclosure [Abstract]

Schedule of Redeemable Convertible Preferred Stock

As of January 31, 2024, redeemable convertible preferred stock consisted of the following (in thousands, except share and per share data):


	Authorized Shares		Issued and Outstanding Shares		Original Issuance Price per Share		Liquidation Preference		Carrying Value
Series A-1 preferred stock		4,701,594		4,701,594	$	0.11	$	529	$	527
Series A-2 preferred stock		1,067,309		1,067,309	$	0.05		52		52
Series A-3 preferred stock		8,587,100		8,587,100	$	2.11		18,103		18,034
Series B preferred stock		5,774,623		5,774,623	$	6.06		35,000		34,911
Series C preferred stock		3,437,441		3,437,441	$	14.55		50,000		49,935
Series D preferred stock		5,704,551		5,704,551	$	26.29		150,000		149,821
Series E preferred stock		2,184,287		2,184,287	$	33.80		73,822		73,742
Series F preferred stock		2,795,266		2,795,266	$	107.32		299,997		299,831
Series G preferred stock		2,207,340		2,207,340	$	118.96		262,587		262,499
Series H preferred stock		5,604,318		5,604,318	$	84.57		473,964		472,935
Series H-1 preferred stock		402,026		402,026	$	84.57		34,000		33,591
		42,465,855		42,465,855			$	1,398,054	$	1,395,878

Summary of Outstanding Shares of Redeemable Convertible Preferred Stock were Automatically Converted into Shares of Class A Common Stock

Immediately prior to the completion of the IPO, all outstanding shares of redeemable convertible preferred stock were automatically converted into shares of Class A common stock as follows:


Redeemable Convertible Preferred Stock Series	Original Redeemable Convertible Preferred Stock Outstanding		Impact of Conversion		Shares of Class A Common Stock After Conversion
Series A		14,356,003		—		14,356,003
Series B		5,774,623		—		5,774,623
Series C		3,437,441		—		3,437,441
Series D		5,704,551		—		5,704,551
Series E		2,184,287		—		2,184,287
Series F		2,795,266		147,967		2,943,233
Series G		2,207,340		143,158		2,350,498
Series H		5,604,318		1,493,279		7,097,597
Series H-1		402,026		7,030		409,056
Total		42,465,855		1,791,434		44,257,289

Commitments and Contingencies - Schedule of Estimated Payments by Future Period for Certain Cloud Computing Arrangements Based on Estimated Usage (Details) $ in Thousands	Jan. 31, 2025 USD ($)
Commitments and Contingencies Disclosure [Abstract]
2026	$ 46,812
2027	59,811
2028	10,098
2029	1,126
Total	$ 117,847

Consolidated Balance Sheets - USD ($) $ in Thousands	Jan. 31, 2025	Jan. 31, 2024
Current assets:
Cash and cash equivalents	$ 441,802	$ 146,710
Restricted cash	711	1,403
Accounts receivable, net of allowance of $4,698 and $3,762 as of January 31, 2025 and January 31, 2024, respectively	44,469	28,046
Deferred contract costs, current	11,554	9,451
Contract assets	45,926	39,329
Prepaid expenses	24,791	22,652
Other current assets	3,513	1,640
Total current assets	572,766	249,231
Restricted cash, noncurrent	333	750
Deferred contract costs, noncurrent	10,608	8,399
Property and equipment, net	56,667	97,170
Operating lease right-of-use assets	24,025	43,270
Internal-use software, net	35,775	29,300
Intangible assets, net	214,952	251,347
Goodwill	845,836	830,872
Other assets	7,686	7,327
Total assets	1,768,648	1,517,666
Current liabilities:
Accounts payable and other accrued expenses	40,182	45,293
Accrued personnel related expenses	80,160	55,321
Deferred revenue, current	16,803	11,160
Operating lease liabilities, current	12,996	11,005
Short-term debt	1,073	1,800
Other current liabilities	1,902	688
Total current liabilities	153,116	125,267
Operating lease liabilities, noncurrent	47,327	58,576
Long-term debt, net	104,014	174,578
Other noncurrent liabilities	9,607	7,684
Total liabilities	314,064	366,105
Commitments and contingencies (Note 8)
Convertible Preferred Stock	0	1,395,878
Stockholders' Equity (Deficit)
Preferred stock, par value $0.001, 100,000,000 and 0 shares authorized as of January 31, 2025 and 2024, respectively. 0 shares issued and outstanding as of January 31, 2025 and 2024	0	0
Additional paid-in capital	2,560,224	388,739
Accumulated deficit	(1,105,730)	(866,636)
Total stockholders' equity (deficit)	1,454,584	(477,863)
Total liabilities, non-convertible preferred stock, redeemable convertible preferred stock and stockholders' equity (deficit)	1,768,648	1,517,666
Non-Convertible Preferred Stock
Current liabilities:
Convertible Preferred Stock		233,546
Redeemable Convertible Preferred Stock
Current liabilities:
Convertible Preferred Stock		1,395,878
Class A Common Stock
Stockholders' Equity (Deficit)
Common stock	77	34
Class B Common Stock
Stockholders' Equity (Deficit)
Common stock	13	0
Class C Common Stock
Stockholders' Equity (Deficit)
Common stock	$ 0	$ 0

Income Taxes - Summary of Change in Valuation Allowance (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Valuation Allowance [Abstract]
Balance at the beginning of the year	$ 242,572	$ 179,296	$ 100,028
Increase recognized in income tax expense	60,057	63,276	79,268
Increase related to business combinations	15,243
Balance at the end of the year	$ 317,872	$ 242,572	$ 179,296

Income Taxes - Schedule of Deferred Tax Assets and Liabilities (Details) - USD ($) $ in Thousands	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Deferred tax assets:
Net operating loss carryforwards	$ 108,877	$ 108,355
Research and development and other tax credits	58,126	42,692
Lease liabilities	15,340	17,857
Stock-based compensation	30,911	15,304
Depreciable and amortizable assets	13,025	890
Accrued bonus	13,440	5,364
Other	8,981	10,344
Capitalized research and development	93,512	56,207
Interest expense carryforward	12,922	16,402
Deferred tax assets	355,134	273,415
Valuation allowance	(317,872)	(242,572)	$ (179,296)	$ (100,028)
Deferred tax assets, net	37,262	30,843
Deferred tax liabilities:
Right-of-use assets	(6,020)	(10,830)
Deferred contract costs	(5,321)	(4,402)
Goodwill	(31,646)	(20,157)
Deferred tax liabilities	(42,987)	(35,389)
Deferred tax liabilities, net	$ (5,725)	$ (4,546)

Redeemable Convertible Preferred Stock - Schedule of Redeemable Convertible Preferred Stock (Details) - USD ($) $ / shares in Units, $ in Thousands	Jan. 31, 2025	Dec. 12, 2024	Jan. 31, 2024
Temporary Equity [Line Items]
Authorized Shares			42,465,855
Temporary equity, shares issued			42,465,855
Temporary equity, shares outstanding		42,465,855	42,465,855
Liquidation Preference			$ 1,398,054
Carrying Value	$ 0		$ 1,395,878
Series A-1 Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Authorized Shares			4,701,594
Temporary equity, shares issued			4,701,594
Temporary equity, shares outstanding			4,701,594
Original issue price			$ 0.11
Liquidation Preference			$ 529
Carrying Value			$ 527
Series A-2 Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Authorized Shares			1,067,309
Temporary equity, shares issued			1,067,309
Temporary equity, shares outstanding			1,067,309
Original issue price			$ 0.05
Liquidation Preference			$ 52
Carrying Value			$ 52
Series A-3 Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Authorized Shares			8,587,100
Temporary equity, shares issued			8,587,100
Temporary equity, shares outstanding			8,587,100
Original issue price			$ 2.11
Liquidation Preference			$ 18,103
Carrying Value			$ 18,034
Series B Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Authorized Shares			5,774,623
Temporary equity, shares issued			5,774,623
Temporary equity, shares outstanding		5,774,623	5,774,623
Original issue price			$ 6.06
Liquidation Preference			$ 35,000
Carrying Value			$ 34,911
Series C Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Authorized Shares			3,437,441
Temporary equity, shares issued			3,437,441
Temporary equity, shares outstanding		3,437,441	3,437,441
Original issue price			$ 14.55
Liquidation Preference			$ 50,000
Carrying Value			$ 49,935
Series D Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Authorized Shares			5,704,551
Temporary equity, shares issued			5,704,551
Temporary equity, shares outstanding		5,704,551	5,704,551
Original issue price			$ 26.29
Liquidation Preference			$ 150,000
Carrying Value			$ 149,821
Series E Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Authorized Shares			2,184,287
Temporary equity, shares issued			2,184,287
Temporary equity, shares outstanding		2,184,287	2,184,287
Original issue price			$ 33.8
Liquidation Preference			$ 73,822
Carrying Value			$ 73,742
Series F Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Authorized Shares			2,795,266
Temporary equity, shares issued			2,795,266
Temporary equity, shares outstanding		2,795,266	2,795,266
Original issue price			$ 107.32
Liquidation Preference			$ 299,997
Carrying Value			$ 299,831
Series G Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Authorized Shares			2,207,340
Temporary equity, shares issued			2,207,340
Temporary equity, shares outstanding		2,207,340	2,207,340
Original issue price			$ 118.96
Liquidation Preference			$ 262,587
Carrying Value			$ 262,499
Series H Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Authorized Shares			5,604,318
Temporary equity, shares issued			5,604,318
Temporary equity, shares outstanding		5,604,318	5,604,318
Original issue price			$ 84.57
Liquidation Preference			$ 473,964
Carrying Value			$ 472,935
Series H-1 Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Authorized Shares			402,026
Temporary equity, shares issued			402,026
Temporary equity, shares outstanding		402,026	402,026
Original issue price			$ 84.57
Liquidation Preference			$ 34,000
Carrying Value			$ 33,591

Redeemable Convertible Preferred Stock - Additional Information (Details) - USD ($)		12 Months Ended
	Dec. 12, 2024	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Temporary Equity [Line Items]
Adjustment to net loss to compute net loss attributable to common stockholders upon stock-settled redemption		$ 48,703,000	$ 45,873,000	$ 13,478,000
Temporary equity, shares issued			42,465,855
Temporary equity, shares outstanding	42,465,855		42,465,855
Class A Common Stock
Temporary Equity [Line Items]
Adjustment to net loss to compute net loss attributable to common stockholders upon stock-settled redemption		$ 12,600,000
Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Temporary equity, shares issued		0	42,465,855
Temporary equity, shares outstanding		0	42,465,855	42,063,829	36,459,511
Series H Redeemable Convertible Preferred Stock
Temporary Equity [Line Items]
Adjustment to net loss to compute net loss attributable to common stockholders upon stock-settled redemption		$ 31,000,000
Accretion percentage per annum	11.00%
Amount divided by Ratchet Adjustment Denominator	$ 84.5712
Convertible preferred stock carrying value		472,900,000
Convertible preferred stock fair value		$ 503,900,000
Temporary equity, shares issued			5,604,318
Temporary equity, shares outstanding	5,604,318		5,604,318

Consolidated Statements of Operations - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Revenue:
Total revenue	$ 771,878	$ 614,341	$ 467,734
Cost of revenue:
Total cost of revenue	270,951	237,711	201,710
Gross profit	500,927	376,630	266,024
Operating expenses:
Sales and marketing	253,349	219,994	196,775
Research and development	263,054	203,534	158,870
General and administrative	214,476	135,966	132,235
Total operating expenses	730,879	559,494	487,880
Loss from operations	(229,952)	(182,864)	(221,856)
Other expense, net
Interest expense	(15,517)	(16,436)	(54,542)
Interest income	8,765	7,067	1,624
Loss on extinguishment of debt			(9,607)
Other income (expense), net	(72)	1,224	1,801
Total other expense, net	(6,824)	(8,145)	(60,724)
Loss before income taxes	(236,776)	(191,009)	(282,580)
Provision for income taxes	2,318	4,136	(13,057)
Net loss	(239,094)	(195,145)	(269,523)
Adjustments to net loss attributable to common stockholders	(120,631)	(45,873)	(13,478)
Net loss attributable to common stockholders	$ (359,725)	$ (241,018)	$ (283,001)
Net loss per share, basic	$ (8.53)	$ (7.24)	$ (9.31)
Net loss per share, diluted	$ (8.53)	$ (7.24)	$ (9.31)
Weighted-average shares used in computing net loss per share, basic	42,148,552	33,267,131	30,410,373
Weighted-average shares used in computing net loss per share, diluted	42,148,552	33,267,131	30,410,373
Platform
Revenue:
Total revenue	$ 739,486	$ 581,751	$ 443,523
Cost of revenue:
Total cost of revenue	202,982	169,766	140,921
Professional Services and Other
Revenue:
Total revenue	32,392	32,590	24,211
Cost of revenue:
Total cost of revenue	$ 67,969	$ 67,945	$ 60,789

Description of Business (Additional Information) (Details) $ in Millions	1 Months Ended
	Dec. 31, 2024 USD ($)
IPO \| Class A Common Stock
Organization Consolidation And Presentation of Financial Statements [LineItems]
Proceeds from sale of common stock, net of underwriting discounts and commissions before deducting offering expenses	$ 674.1

Intangible Assets and Goodwill (Tables)

12 Months Ended

Jan. 31, 2025

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Net Book Values of Intangible Assets

The net book values of intangible assets were as follows (in thousands, except years):


	As of January 31, 2025
	Gross Fair Value		Accumulated Amortization			Net Book Value		Weighted Average Remaining Useful Life (years)
Customer relationships	$	205,233	$	(73,248	)	$	131,985		7.7
Developed technology		159,001		(77,210	)		81,791		3.8
Tradenames		6,683		(5,507	)		1,176		1.1
Total	$	370,917	$	(155,965	)	$	214,952


	As of January 31, 2024
	Gross Fair Value		Accumulated Amortization			Net Book Value		Weighted Average Remaining Useful Life (years)
Customer relationships	$	200,433	$	(52,584	)	$	147,849		8.5
Developed technology		154,401		(53,521	)		100,880		4.7
Intellectual property		2,388		(2,388	)		-		0.0
Tradenames		6,553		(3,935	)		2,618		1.9
Total	$	363,775	$	(112,428	)	$	251,347

Schedule of Intangible Assets Amortization Expense

Amortization expense for intangible assets was as follows (in thousands):


	Fiscal
	2025		2024		2023
Platform cost of revenue	$	21,902	$	21,844	$	21,326
Professional services and other cost of revenue		1,786		4,484		1,268
Sales and marketing		22,237		22,489		22,764
Total	$	45,925	$	48,817	$	45,358

Schedule of Estimated Future Amortization Expense

As of January 31, 2025, estimated future amortization expense related to the intangible assets is as follows (in thousands):


Fiscal
2026	$	44,771
2027		37,690
2028		36,422
2029		33,921
2030		17,425
Thereafter		44,723
Total	$	214,952

Schedule of Changes to Goodwill

The changes to goodwill were as follows (in thousands):


Balance as of January 31, 2023 and January 31, 2024	$	830,872
Additions relating to the acquisition of Convex		14,964
Balance as of January 31, 2025	$	845,836

- Definition

Tabular disclosure of goodwill by reportable segment and in total which includes a rollforward schedule.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 55
-Paragraph 24
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482548/350-20-55-24

Reference 2: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 3: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (h)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 4: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 5: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 6: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 7: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 8: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (e)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 9: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (f)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 10: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (g)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1

Reference 11: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1A
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-1A

Reference 12: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482573/350-20-50-2

+ Details

Summary of Significant Accounting Policies

12 Months Ended

Jan. 31, 2025

Accounting Policies [Abstract]

Summary of Significant Accounting Policies

Basis of Presentation

Use of Estimates

Concentrations of Risk

Segments

Foreign Currency

Cash and Cash Equivalents

Restricted Cash

Restricted cash represents cash pledged under letters of credit for certain of the Company’s facility lease agreements.

Fair Value Measurements


Level 1:		Quoted prices in active markets for identical assets or liabilities that the Company has the ability to access at the measurement date.

Level 2:		Inputs other than quoted prices included in Level 1 that are observable for the asset or liability, either directly or indirectly, such as quoted market prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the asset or liability.

Level 3:		Unobservable inputs that are supported with little or no market activity and that are significant to the overall fair value of the assets or liabilities.

Financial assets and financial liabilities are classified in their entirety based on the lowest level input that is significant to the fair value measurement.

Accounts Receivable and Allowance for Credit Losses

Property and Equipment

Asset Retirement Obligations (“ARO”)

Internal-use Software

Leases

The Company does not record ROU assets and operating lease liabilities for operating leases with an initial term of 12 months or less.

Cloud Computing Arrangements

Acquisitions

Transaction costs related to a business acquisition are recorded in general and administrative expenses and expensed in the period in which the costs are incurred.

Goodwill

Intangible Assets

Impairment of Intangible and Other Long-lived Assets

Offering Costs

Revenue Recognition

The Company determines revenue recognition through the following steps:

(1)

Identification of the contract, or contracts, with a customer;

(2)

Identification of the performance obligations in the contract;

(3)

Determination of the transaction price;

(4)

Allocation of the transaction price to the performance obligations in the contract; and

(5)

Recognition of revenue when or as the Company satisfies the performance obligations.

The Company generates revenue primarily from platform services and from its professional services.

Platform

Subscription

Revenue for subscription services is generally recognized evenly over the subscription term, commencing when the customer has access to services.

Usage

Professional Services and Other

Disaggregated Revenue and Revenue by Geography

Disaggregated revenue was comprised as follows (in thousands):


	Fiscal
	2025		2024		2023
Subscription	$	565,687	$	441,484	$	332,155
Usage		173,799		140,267		111,368
Platform revenue		739,486		581,751		443,523
Professional services and other		32,392		32,590		24,211
Total revenue	$	771,878	$	614,341	$	467,734

Revenue from customers outside of the United States, based on the billing address of the customer, comprised less than 5% of total revenue for fiscal 2025, fiscal 2024, and fiscal 2023.

Significant Judgments

Remaining Performance Obligations

Remaining performance obligations exclude marketing automation usage-based fees and payment and financing solution fees for which the Company applies the “right to invoice” practical expedient.

Contract Assets

A reconciliation of the beginning and ending contract assets is as follows (in thousands):


	Fiscal
	2025			2024
Contract assets, beginning balance	$	39,329		$	27,489
Less: Amounts transferred to accounts receivable		(38,973	)		(33,111	)
New contract assets during the period		45,570			44,951
Contract assets, ending balance	$	45,926		$	39,329

Deferred Revenue

Deferred Contract Costs

Cost of Revenue

Platform

Professional Services and Other

Operating Expenses

Sales and Marketing

Advertising costs are expensed as incurred and were $30.5 million and $27.1 million, and $25.1 million for fiscal 2025, fiscal 2024, and fiscal 2023, respectively.

Research and Development

General and Administrative

Stock-based Compensation

The assumptions and estimates used in the Black-Scholes option-pricing model and the Monte Carlo simulation model are as follows:

Fair Value of Common Stock

Expected Term

Volatility

Risk-free Interest Rate

The risk-free interest rate is based on the yields of U.S. Treasury securities with maturities approximating the expected term of the awards.

Dividend Yield

The dividend yield is zero because the Company has never declared or paid a dividend and does not expect to in the foreseeable future.

Income Taxes

met, the Company measures the tax benefit as the largest amount of the benefit that is greater than fifty percent likely of being realized upon ultimate settlement.

Contingencies

Net Loss Per Share

Recent Accounting Pronouncements

Recently Adopted Accounting Pronouncements

Debt—Debt with Conversion and Other Options

Segments

Recent Accounting Pronouncements Not Yet Adopted

Tax Disclosures

Disaggregation of Income Statement Expenses

Description of Business

12 Months Ended

Jan. 31, 2025

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Description of Business

ServiceTitan, Inc. (“ServiceTitan” or the “Company”) is incorporated in the state of Delaware and its headquarters are in Glendale, California. The Company also has subsidiaries in Yerevan, Armenia and British Columbia, Canada that primarily serve as research and development and support centers. ServiceTitan is an end-to-end technology platform built for contractors to transform the performance of their businesses. The Company’s platform provides business owners, technicians, customer service representatives and other key office staff with technology tools designed to help customers grow revenue, drive operational efficiencies, deliver a superior end-customer experience and monitor key business drivers in real-time.

Completion of Initial Public Offering

In December 2024, the Company completed its initial public offering (“IPO”) of shares of Class A common stock. The Company received aggregate proceeds of $674.1 million, net of underwriting costs and offering expenses. Immediately prior to the completion of the IPO, the Company amended and restated its certificate of incorporation and entered into an exchange agreement with Ara Mahdessian and Vahe Kuzoyan (the “Co-Founders”) and certain of their affiliates, resulting in the reclassification of all shares of the Company’s common stock outstanding prior to completion of the IPO into an equivalent number of shares of Class A common stock and the exchange of all shares of Class A common stock held by the Co-Founders and their affiliates for an equivalent number of shares of Class B common stock. In addition, all outstanding shares of the Company’s redeemable convertible preferred stock were automatically converted into Class A common stock immediately prior to the completion of the IPO. The Company used a portion of the proceeds from the IPO to redeem in full all outstanding shares of its non-convertible preferred stock.

Balance Sheet Components - Schedule of Accrued Personnel Related Expenses (Details) - USD ($) $ in Thousands	Jan. 31, 2025	Jan. 31, 2024
Balance Sheet Related Disclosures [Abstract]
Payroll expenses	$ 12,122	$ 18,011
Accrued bonus	61,194	33,003
Commissions	6,844	4,307
Total accrued personnel related expenses	$ 80,160	$ 55,321

Leases

12 Months Ended

Jan. 31, 2025

Leases [Abstract]

Leases

The Company has operating leases for its corporate offices. The leases have remaining lease terms ranging from one to six years, with certain leases having various term extensions available. These options to extend have not been recognized as part of the Company’s ROU assets and lease liabilities as it is not reasonably certain that the Company will exercise these options. The lease agreements do not contain any residual value guarantees or material restrictive covenants. The Company has lease agreements with lease and nonlease components, which the Company has elected to account for as single lease component for all assets. The lease costs are allocated within cost of revenue and operating expenses on the consolidated statements of operations.

Information related to the Company’s leases is as follows (in thousands, except years and percentages):


	As of January 31,
	2025			2024
Assets
Operating lease right of use assets	$	24,025		$	43,270
Liabilities
Current lease liabilities	$	12,996		$	11,005
Long-term lease liabilities	$	47,327		$	58,576
Weighted-average lease term (years)	4.6			5.8
Weighted-average discount rate		3.9	%		3.6	%


	Fiscal
	2025			2024		2023
Lease costs
Operating lease costs	$	8,799		$	10,178	$	9,451
Short-term lease costs		320			1,269		1,463
Variable lease costs		216			378		190
Sub-lease income		(403	)		—		—
	$	8,932		$	11,825	$	11,104

In fiscal 2025 and 2024, the Company recorded an impairment of $13.1 million and $1.1 million of an ROU asset, respectively (See Note 4).

Future minimum lease payments under noncancelable leases included in the calculation of lease liabilities as of January 31, 2025 were as follows (in thousands):


Fiscal
2026	$	13,003
2027		13,856
2028		12,569
2029		10,992
2030		10,224
Thereafter		5,280
Total future minimum payments		65,924
Less: Interest		(5,601	)
Total	$	60,323

There were no noncancelable leases executed, but which have not yet commenced as of January 31, 2025.

Stockholders' Equity - Additional Information (Details)	Dec. 12, 2024 Vote shares	Jan. 31, 2025 shares	Jan. 31, 2024 shares
Class of Stock [Line Items]
Preferred stock, shares authorized	100,000,000	100,000,000	0
Class A Common Stock
Class of Stock [Line Items]
Common stock, shares authorized	1,000,000,000	1,000,000,000	92,630,000
Common stock, voting rights description	Each share of Class A common stock is entitled to one vote.
Common stock, number of votes per share \| Vote	1
Number of shares exchanged for Class B common stock	13,404,097
Class B Common Stock
Class of Stock [Line Items]
Common stock, shares authorized	100,000,000	100,000,000	0
Common stock, voting rights description	Each share of Class B common stock is entitled to 10 votes and is convertible at any time into one share of Class A common stock.
Common stock, number of votes per share \| Vote	10
Common stock, conversion basis	Each share of Class B common stock is convertible into one share of Class A common stock
Common stock, conversion ratio	1
Common stock, conversion period	15 years
Common stock, conversion description	Each share of Class B common stock is convertible into one share of Class A common stock at the option of the holder or automatically upon a sale or transfer by the holder, except for certain permitted transfers. In addition, each share of Class B common stock will convert automatically into one share of Class A common stock upon the earlier of (i) the 15-year anniversary of the completion of the IPO and (ii) the date fixed by the Board of Directors that is no less than 61 days and no more than 180 days following the first date following the completion of the IPO on which the number of shares of Class B common stock held by the Co-Founders and the permitted entities they control is less than 20% of the shares of Class B common stock (including securities convertible or exercisable into Class B common stock) held by the Co-Founders and the permitted entities they control on the date of the completion of the IPO.
Class C Common Stock
Class of Stock [Line Items]
Common stock, shares authorized	100,000,000	100,000,000	0
Common stock, voting rights description	Each share of Class C common stock is entitled to no votes, except as otherwise required by law.
Common stock, number of votes per share \| Vote	0
Maximum \| Class B Common Stock
Class of Stock [Line Items]
Date fixed based on days following first date following completion of IPO	180 days
Percentage of stock held by Co-Founders and permitted entities	20.00%
Minimum \| Class B Common Stock
Class of Stock [Line Items]
Date fixed based on days following first date following completion of IPO	61 days

Non-Convertible Preferred Stock and Warrants

12 Months Ended

Jan. 31, 2025

Non Convertible Preferred Stock And Warrants [Abstract]

Non-Convertible Preferred Stock and Warrants

11.

Non-Convertible Preferred Stock and Warrants

In October 2022, the Company issued 250,000 shares of non-convertible preferred stock (“NCPS”) and warrants to purchase 1,262,516 shares of common stock for $0.01 per share, that were immediately exercised. The total net proceeds received by the Company was $249.2 million after $0.8 million in costs associated with the issuance. The

Company allocated $174.5 million to the value of the NCPS and $75.5 million of the value allocated to the warrants based on their estimated relative fair values. Under the terms of the Secured Loan, the Company was required to use the proceeds to repay a portion of the Secured Loan (see Note 7. Debt Arrangements).

The NCPS had an initial liquidation preference of $1,000 per share. The holders were entitled to cumulative dividends at 10% per annum for the first five years and 15% per annum between the 5th and 6th anniversary. Dividends prior to the 6th anniversary were to be paid-in-kind and were added to the NCPS liquidation preference. After the 6th anniversary, the holders were entitled to cash dividends, payable quarterly, at an annual rate of 20% the NCPS liquidation preference. The Company had the right to redeem the NCPS at any time. In the event of voluntary or involuntary liquidation or a deemed liquidation event, or an optional redemption by the Company, the holders of NCPS were entitled to be paid an amount per share equal to the greater of (i) 110% multiplied by the original issue price of $1,000 per share, or (ii) the original issuance price plus the accrued dividends on such share that are unpaid as of such time. The Company accreted the NCPS from its initial carrying value (after allocation of proceeds to the warrants) to its estimated redemption amount at the date the Company expected to redeem the NCPS using a constant effective yield. Judgment was required to estimate the expected life of the NCPS. The Company considered various factors in estimating the expected life including the timing of additional fundraises or equity offerings. The Company recorded accretion of $48.7 million, $45.9 million, and $13.5 million for fiscal 2025, fiscal 2024, and fiscal 2023, respectively.

Subsequent to the IPO, the Company redeemed all outstanding shares of its NCPS for $310.6 million, which included the $250.0 million redemption price and $60.6 million of accrued dividends. Upon redemption, the Company recorded an adjustment of $28.3 million to net loss to compute net loss attributable to common stockholders for the loss on redemption, measured as the difference between the redemption price and the then carrying value of the NCPS.

Insider Trading Arrangements	3 Months Ended
Insider Trading Arrangements	Jan. 31, 2025
Trading Arrangements, by Individual
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false
Rule 10b5-1 Arrangement Modified	false
Non-Rule 10b5-1 Arrangement Modified	false

Balance Sheet Components - Summary of Impairments Recorded in Consolidated Statement of Operations (Details) - USD ($)	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Property, Plant and Equipment [Line Items]
Total impairment	$ 39,149,000	$ 4,857,000	$ 0
Platform Cost of Revenue
Property, Plant and Equipment [Line Items]
Total impairment	5,492,000	798,000
Professional Services and Other Cost of Revenue
Property, Plant and Equipment [Line Items]
Total impairment	2,608,000	347,000
Sales and Marketing
Property, Plant and Equipment [Line Items]
Total impairment	7,023,000	980,000
Research and development
Property, Plant and Equipment [Line Items]
Total impairment	6,837,000	1,007,000
General and Administrative
Property, Plant and Equipment [Line Items]
Total impairment	$ 17,189,000	$ 1,725,000

Subsequent Events - Additional Information (Details) $ in Millions	3 Months Ended
	Apr. 30, 2025 USD ($)
Forecast
Subsequent Event [Line Items]
Impairment loss of leasehold improvements and property and equipment	$ 8.0

Income Taxes - Schedule of Reconciliation of U.S. Federal Statutory Rate to Effective Tax Rate (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Income Tax Disclosure [Abstract]
Loss before income taxes	$ (236,776)	$ (191,009)	$ (282,580)
Tax at federal statutory tax rate	(49,723)	(40,112)	(59,342)
State taxes (net of federal benefit of state deduction)	(7,106)	(7,334)	(20,045)
Change in valuation allowance	60,057	63,276	79,268
Uncertain tax positions	3,916	3,463	2,258
Non-deductible expenses	1,435	345	1,454
Equity compensation	2,501	4,451	(3,249)
Non-deductible executive compensation	9,687
Tax credits	(19,354)	(17,317)	(11,289)
Other	905	(2,636)	(2,112)
Provision for (benefit from) income taxes	$ 2,318	$ 4,136	$ (13,057)
Effective income tax rate	(0.98%)	(2.17%)	4.62%

Pay vs Performance Disclosure - USD ($) $ in Thousands	12 Months Ended
Pay vs Performance Disclosure - USD ($) $ in Thousands	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Pay vs Performance Disclosure
Net Income (Loss)	$ (239,094)	$ (195,145)	$ (269,523)

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

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+ Details

Intangible Assets and Goodwill - Schedule of Estimated Future Amortization Expense (Details) - USD ($) $ in Thousands	Jan. 31, 2025	Jan. 31, 2024
Goodwill and Intangible Assets Disclosure [Abstract]
2026	$ 44,771
2027	37,690
2028	36,422
2029	33,921
2030	17,425
Thereafter	44,723
Total	$ 214,952	$ 251,347

Balance Sheet Components (Tables)

12 Months Ended

Jan. 31, 2025

Finite-Lived Intangible Assets [Line Items]

Schedule of Prepaid Expenses

Prepaid expenses consisted of the following (in thousands):


	As of January 31,
	2025		2024
Prepaid software and subscriptions	$	14,742	$	13,883
Prepaid insurance		2,854		2,941
Other		7,195		5,828
Total prepaid expenses	$	24,791	$	22,652

Schedule of Internal-use Software Development Costs

Internal-use software development costs were as follows (in thousands):


	As of January 31,
	2025			2024
Internal-use software development costs, gross	$	80,550		$	57,841
Less: Accumulated amortization		(44,775	)		(28,541	)
Internal-use software development costs, net	$	35,775		$	29,300

Schedule of Expected Future Amortization Expense Related to Capitalized Internal use Software Development Costs

As of January 31, 2025, estimated future amortization expense related to the intangible assets is as follows (in thousands):


Fiscal
2026	$	44,771
2027		37,690
2028		36,422
2029		33,921
2030		17,425
Thereafter		44,723
Total	$	214,952

Schedule of Property and Equipment

Property and equipment consisted of the following (in thousands, except years):


	As of January 31,						Estimated Useful Lives
	2025			2024			in Years
Computer equipment	$	13,824		$	11,334		3
Office equipment		7,017			8,353		3
Furniture and fixtures		13,498			18,108		5
Leasehold improvements		64,935			85,536		3 to 7
Property and equipment, gross		99,274			123,331
Less: Accumulated depreciation		(42,607	)		(26,161	)
Total property and equipment, net	$	56,667		$	97,170

Summary of Impairments Recorded in Consolidated Statement of Operations

The impairments were recorded in the consolidated statement of operations as follows:


	Fiscal
	2025		2024
Platform cost of revenue	$	5,492	$	798
Professional services and other cost of revenue		2,608		347
Sales and marketing		7,023		980
Research and development		6,837		1,007
General and administrative		17,189		1,725
Total impairment	$	39,149	$	4,857

Summary of Accounts Payable and Other Accrued Expenses

Accounts payable and other accrued expenses consisted of the following (in thousands):


	As of January 31,
	2025		2024
Trade payables	$	6,032	$	5,817
Non-income tax liabilities		16,371		18,513
Deferred offering costs		450		3,157
Cloud hosting costs		4,920		6,033
Accrued interest payable		632		1,348
Income taxes payable		765		1,183
Other		11,012		9,242
Total accounts payable and other accrued expenses	$	40,182	$	45,293

Schedule of Accrued Personnel Related Expenses

Accrued personnel related expenses consisted of the following (in thousands):


	As of January 31,
	2025		2024
Payroll expenses	$	12,122	$	18,011
Accrued bonus		61,194		33,003
Commissions		6,844		4,307
Total accrued personnel related expenses	$	80,160	$	55,321

Capitalized Internal-use Software Development Costs

Finite-Lived Intangible Assets [Line Items]

Schedule of Expected Future Amortization Expense Related to Capitalized Internal use Software Development Costs

As of January 31, 2025, expected future amortization expense related to capitalized internal-use software development costs is as follows (in thousands):


Fiscal
2026	$	18,020
2027		12,121
2028		5,515
2029		119
Total	$	35,775

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

Fair Value Measurements (Tables)

12 Months Ended

Jan. 31, 2025

Fair Value Disclosures [Abstract]

Summary of Financial Assets and Liabilities Measured and Recorded at Fair Value on Recurring Basis

Financial assets and liabilities measured and recorded at fair value on a recurring basis consisted of the following (in thousands):


	As of January 31, 2025
	Level 1		Level 2		Level 3		Total
Assets:
Money market funds	$	427,792	$	—	$	—	$	427,792
Total in cash and cash equivalents	$	427,792	$	—	$	—	$	427,792


	As of January 31, 2024
	Level 1		Level 2		Level 3		Total
Assets:
Money market funds	$	128,336	$	—	$	—	$	128,336
Total in cash and cash equivalents	$	128,336	$	—	$	—	$	128,336
Liabilities:
Contingent consideration	$	—	$	—	$	435	$	435

Schedule of Activity for Contingent Liability

The following represents the activity for the contingent liability:


Balance as of January 31, 2022	$	4,700
Change in fair value of contingent consideration		(1,105	)
Adjustment to prior period Goodwill		(550	)
Payment of contingent consideration		(675	)
Balance as of January 31, 2023	$	2,370
Change in fair value of contingent consideration		(1,100	)
Payment of contingent consideration		(835	)
Balance as of January 31, 2024	$	435
Change in fair value of contingent consideration		(135	)
Payment of contingent consideration		(300	)
Balance as of January 31, 2025	$	—

Commitments and Contingencies

12 Months Ended

Jan. 31, 2025

Commitments and Contingencies Disclosure [Abstract]

Commitments and Contingencies

Noncancellable Commitments

As of January 31, 2025, the Company had long-term noncancellable agreements related primarily to its cloud hosting arrangements in addition to marketing events and management consulting projects. The estimated payments by future period, which for certain cloud computing arrangements are based on estimated usage, are as follows (in thousands):


Fiscal
2026	$	46,812
2027		59,811
2028		10,098
2029		1,126
Total	$	117,847

Litigation

During the ordinary course of business, the Company may become subject to legal proceedings, claims and litigation. Such matters are subject to many uncertainties and outcomes are not predictable with assurance. If the Company determines that it is probable that a loss has been incurred and the amount is reasonably estimable, the Company will record a liability.

As of January 31, 2025, the Company is not subject to any pending legal matters or claims that it believes could have a material adverse effect on its financial position, results of operations, or cash flows should such litigation be resolved unfavorably.

Indemnifications

In the ordinary course of business, the Company may provide indemnifications of varying scope and terms to customers, vendors, lessors, investors, directors, officers, employees and other parties with respect to certain matters, including, but not limited to, losses arising out of the Company’s breach of such agreements, products or services to be provided by the Company, or from intellectual property infringement claims made by third parties. These indemnifications may survive termination of the underlying agreement and the maximum potential amount of future payments the Company could be required to make under these indemnification provisions may not be subject to maximum loss clauses. The maximum potential amount of future payments the Company could be required to make under these indemnification provisions is indeterminable. The Company is not subject to any material indemnification claims that are probable or reasonably possible, and has not made any cash payments under its indemnification agreements that had a material effect on the financial position, results of operations or cash flows of the Company.

Balance Sheet Components - Schedule of Expected Future Amortization Expense Related to Capitalized Internal use Software Development Costs (Details) - USD ($) $ in Thousands	Jan. 31, 2025	Jan. 31, 2024
Research and Development Arrangement, Contract to Perform for Others [Line Items]
2026	$ 18,020
2027	12,121
2028	5,515
2029	119
Total	$ 35,775	$ 29,300

Net Loss Per Share - Schedule of Computation of Basic and Diluted Net Loss Per Share (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended	12 Months Ended
	Oct. 31, 2024	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Net loss		$ (239,094)	$ (195,145)	$ (269,523)
Accretion of NCPS		(48,703)	(45,873)	(13,478)
Extinguishment of NCPS		(28,313)
Net loss attributable to common stockholders		$ (359,725)	$ (241,018)	$ (283,001)
Weighted-average shares outstanding used in computing net loss per share, basic	42,148,552	42,148,552	33,267,131	30,410,373
Weighted-average shares outstanding used in computing net loss per share, diluted	42,148,552	42,148,552	33,267,131	30,410,373
Net loss per share, basic		$ (8.53)	$ (7.24)	$ (9.31)
Net loss per share, diluted		$ (8.53)	$ (7.24)	$ (9.31)
Series F, Series G And Series H 1 Redeemable Convertible Preferred Stock \| IPO
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Down round adjustment		$ (12,621)
Series H Redeemable Convertible Preferred Stock
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Accretion of NCPS		(31,000)
Series H Redeemable Convertible Preferred Stock \| IPO
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Ratchet adjustment		(30,994)
Class A Common Stock
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Accretion of NCPS		$ (12,600)

Balance Sheet Components - Schedule of Internal-use Software Development Costs (Details) - USD ($) $ in Thousands	Jan. 31, 2025	Jan. 31, 2024
Balance Sheet Related Disclosures [Abstract]
Internal-use software development costs, gross	$ 80,550	$ 57,841
Less: Accumulated amortization	(44,775)	(28,541)
Total	$ 35,775	$ 29,300

Equity Incentive Plans

12 Months Ended

Jan. 31, 2025

Share-Based Payment Arrangement [Abstract]

Equity Incentive Plans

13.

Equity Incentive Plans

The Company has granted stock-based awards under a 2015 Stock Plan. In fiscal 2025, the Company established the 2024 Incentive Stock Plan. Pursuant to the terms of the 2024 Incentive Stock Plan, additional shares of common stock may “roll over” to the 2024 Incentive Stock Plan in the event of the termination or lapse of stock options outstanding pursuant to the 2015 Stock Plan. As of January 31, 2025, there were 28,089,635 and 17,461,163 shares of common stock authorized and reserved for issuance under the 2015 Stock Plan and 2024 Stock Plan, respectively.

As of January 31, 2025, there were 1,322,101 and 17,461,163 shares of common stock available for future issuance under the 2015 Stock Plan and 2024 Stock Plan, respectively. The Company’s policy is to issue new shares upon exercise of stock options.

Additionally, the Company adopted an employee stock purchase program in fiscal 2025 (“2024 ESPP”) which allows eligible employees to purchase shares of our Class A common stock at periodic intervals using accumulated

payroll deductions. As of January 31, 2025, there were 3,164,606 shares authorized under the 2024 ESPP. As of January 31, 2025, the first offering period under the 2024 ESPP had not commenced.

Fiscal 2024 Tender Offer

Concurrent with entering into the Series H-1 redeemable convertible preferred stock purchase agreement in July 2023, the Company facilitated a tender offer whereby the Series H-1 redeemable convertible preferred stock investors purchased shares of the Company’s common stock from current and former employees and consultants, and certain existing investors. The tender offer was completed in July 2023. As a result, Series H-1 redeemable convertible preferred stock investors purchased an aggregate of 1,942,709 shares of the Company’s common stock at a purchase price of $70.00 per share for proceeds to the selling stockholders of $136.0 million. The purchase price in this tender offer transaction was in excess of the estimated fair value of the common stock of $62.28 per share at the time of the transaction. As a result, during fiscal 2024, the Company recorded the excess of the purchase price over the fair value as stock-based compensation expense of $14.0 million which is included in the table below for shares purchased from current and former employees and consultants.

Fiscal 2025 Tender Offer

The Company presented a tender offer to employees who held stock options with exercise prices of $63.55 and above whereby the employees could exchange the options for restricted stock units (“RSUs”) at a ratio of one RSU for every two stock options. The tender offer window closed on May 15, 2024. As a result, 207,784 stock options with service-only vesting conditions were cancelled and exchanged for 103,888 RSUs. The replacement RSUs vest upon the satisfaction of both a two-year service condition and a performance condition that was satisfied upon the effectiveness of the IPO. The exchange was accounted for as a modification and resulted in an incremental stock-based compensation charge of $1.3 million upon the effectiveness of the IPO and $0.9 million to be recognized ratably over the remaining requisite service period ending June 15, 2026. In addition, as part of the fiscal 2025 tender offer, 36,000 stock options with revenue performance vesting conditions and an exercise price of $63.55 were exchanged for 18,000 RSUs and retained the same revenue performance condition, resulting in an incremental stock-based compensation charge of $0.2 million at the time of the close of the tender offer and $0.2 million to be recognized ratably through October 31, 2025, assuming achievement of the performance condition remains probable.

Stock-based Compensation

The stock-based compensation expense by line item in the consolidated statements of operations is summarized as follows (in thousands):


	Fiscal
	2025						2024						2023
	Option, RSU, and RSA Grants		Co-Founder RSUs		Total		Option, RSU, and RSA Grants		Tender Offer		Total		Total
Platform cost of revenue	$	5,538	$	—	$	5,538	$	4,689	$	663	$	5,352	$	4,506
Professional services and other cost of revenue		4,157		—		4,157		3,809		371		4,180		3,711
Sales and marketing		24,347		—		24,347		18,535		2,330		20,865		13,817
Research and development		46,300		—		46,300		29,078		4,373		33,451		21,391
General and administrative		68,407		14,980		83,387		32,351		6,255		38,606		20,724
Total stock-based compensation expense	$	148,749	$	14,980	$	163,729	$	88,462	$	13,992	$	102,454	$	64,149

Stock Options with Service-Only Conditions

Stock options granted to purchase shares of the Company’s common stock vest at varying rates, but generally over four years with 25% vesting upon completion of one year of service and the remainder vesting monthly thereafter. All stock options with service-only conditions are exercisable into Class A common stock upon vesting. Activity for stock options that contain service only vesting conditions was as follows:


						Weighted
						Average
				Weighted		Remaining
				Average		Contractual
	Number of			Exercise		Life		Intrinsic Value
	Options			Price		(years)		(in thousands)
Outstanding as of January 31, 2024		6,804,979		$	16.70		6.21	$	313,097
Exercised		(631,119	)	$	10.55
Exchanged through tender offer		(207,784	)	$	63.55
Cancelled/Forfeited		(159,469	)	$	53.98
Outstanding as of January 31, 2025		5,806,607		$	14.67		5.10	$	511,546
Exercisable as of January 31, 2025		5,579,109		$	14.50		5.06	$	492,473

The weighted average grant date fair value of options granted during fiscal 2023 was $41.26 per share based upon the Black-Scholes option-pricing model using the following weighted-average assumptions:


	Fiscal 2023
Fair value of common stock	$	88.25
Estimated volatility		36.2	%
Expected term (in years)		6.0
Risk-free interest rate		2.5	%
Dividend yield		0.0	%

There were no stock options granted in fiscal 2025 or fiscal 2024.

Total unrecognized compensation cost related to stock options with service only vesting conditions as of January 31, 2025 was $13.5 million, which is expected to be recognized over a remaining weighted average period of approximately 1.04 years. The total intrinsic value of options exercised was $36.7 million, $43.4 million, and $60.1 million for fiscal 2025, fiscal 2024 and fiscal 2023, respectively.

Stock Options with Performance and Market Conditions

Stock option activity for awards with performance or market vesting conditions consisted of the following:


						Weighted
						Average
				Weighted		Remaining
				Average		Contractual
	Number of			Exercise		Life		Intrinsic Value
	Options			Price		(years)		(in thousands)
Outstanding as of January 31, 2024		1,176,924		$	14.90		6.96	$	56,492
Exchanged through tender offer		(36,000	)	$	63.55
Cancelled/Forfeited		(340,676	)	$	12.72
Outstanding as of January 31, 2025		800,248		$	13.64		5.92	$	71,326
Options vested and exercisable as of January 31, 2025		10,000		$	14.32		6.09	$	885

In October 2024, in conjunction with the grant of the Co-Founder RSUs (referenced below), the Company cancelled stock options held by the Co-Founders to purchase 340,676 shares of common stock that were subject to vesting upon the satisfaction of a service, performance and market condition.

As of January 31, 2025, the Company had 340,676 stock options outstanding held by the Co-Founders to purchase shares of Class B common stock that vest upon the satisfaction of both a service and performance condition. The performance condition was satisfied upon the effectiveness of the IPO and the service condition will be satisfied over a four-year period commencing on the IPO date with 25% vesting one year from the IPO and the remainder vesting monthly thereafter. The awards expire ten years from issuance. The Company recognized $1.1 million in fiscal 2025 and unrecognized stock-based compensation expense for these stock options was $0.5 million as of January 31, 2025.

As of January 31, 2025, the Company had stock options outstanding to purchase 128,687 shares of Class A common stock that vest upon the satisfaction of both a service and performance condition. The performance condition was satisfied upon the effectiveness of the IPO and the service condition will be satisfied over a one-year period commencing one year from the date of the IPO. The awards expire ten years from issuance. The Company recognized $4.8 million in fiscal 2025 and unrecognized stock-based compensation expense for these stock options was $1.7 million as of January 31, 2025.

Further, as of January 31, 2025, the Company had stock options outstanding to purchase 10,000 shares of Class A common stock that vest upon the satisfaction of a performance condition. The performance condition was satisfied upon the effectiveness of the IPO. The award expires ten years from issuance. The Company recognized $0.5 million in fiscal 2025.

During fiscal 2024 and fiscal 2023, the Company did not recognize any stock-based compensation expense associated with stock options containing a liquidity event-related performance condition as the achievement of such condition was not deemed probable.

As of January 31, 2025, the Company had 320,885 stock options outstanding to purchase shares of Class A common stock that cliff vest upon the achievement of a performance condition of either (i) a revenue target, provided that the target is met before the end of fiscal 2026, or (ii) at the discretion of the Audit Committee of the Board of Directors, a trailing 12 month revenue target commensurate with a specified annual recurring revenue threshold, and the employees providing continuous service to the Company through the date the performance condition is met. At the end of fiscal 2024, the Company concluded it was probable that it would attain the revenue target by the end of fiscal 2026 and therefore the Company recognized expense of $10.1 million. For fiscal 2025, the Company recognized stock-based compensation expense associated with these stock options of $3.7 million. The remaining $3.0 million will be recognized ratably through October 31, 2025, assuming achievement of the performance condition remains probable.

RSUs and Restricted Stock Awards (“RSAs”) with Service-Only Conditions

RSAs and RSUs subject to service-only vesting condition requirements consisted of the following:


	Restricted Stock Awards			Restricted Stock Units			Weighted Average Grant Date Fair Value Per Share		Intrinsic Value (in thousands)
Unvested as of January 31, 2024		88,477			2,767,978		$	66.85	$	179,671
Granted		—			2,747,501		$	64.27
Vested		(88,477	)		(788,362	)	$	62.39
Forfeited		—			(584,534	)	$	65.24
Unvested as of January 31, 2025		—			4,142,583		$	66.31	$	425,733

RSUs vest at varying rates, but generally over four years with 25% vesting upon completion of one year of service and the remainder vesting quarterly thereafter. RSUs and RSAs with service-only conditions are settled in

Class A common stock upon vesting. The weighted average grant date fair value per share of RSUs granted during fiscal 2025, fiscal 2024, and fiscal 2023 was $64.27, $62.26, and $79.57 respectively. There were no RSAs granted during fiscal 2025, fiscal 2024 or fiscal 2023. The total fair value of RSUs vested during fiscal 2025, fiscal 2024, and fiscal 2023 was $48.8 million, $49.3 million, and $12.7 million, respectively. The total fair value of RSAs vested during fiscal 2025, fiscal 2024 and fiscal 2023 was $5.8 million, $7.3 million and $12.2 million, respectively. Total unrecognized stock-based compensation expense related to RSUs as of January 31, 2025 was $270.6 million which is expected to be recognized over a remaining weighted average period of approximately 3.02 years.

RSUs with Performance Conditions

RSU activity for awards with performance or market vesting conditions consisted of the following:


	Restricted Stock Units			Weighted Average Grant Date Fair Value Per Share		Intrinsic Value (in thousands)
Unvested as of January 31, 2024		578,651		$	62.87	$	36,397
Granted		7,302,545		$	43.15
Exchanged through tender offer		121,888		$	62.90
Vested		(2,782	)	$	62.90
Forfeited		(66,010	)	$	62.78
Unvested as of January 31, 2025		7,934,292		$	44.03	$	815,407

As of January 31, 2025, the Company had 16,813 RSUs outstanding that cliff vest upon the achievement of a performance condition of either (i) a revenue target provided that target is met before the end of fiscal 2026 or (ii) at the discretion of the Audit Committee of the Board of Directors, a trailing 12-month revenue target commensurate with a specified annual recurring revenue threshold, and the employees providing continuous service to the Company through the date the performance condition is met. At the end of fiscal 2024, the Company concluded it was probable that the Company would attain the revenue target in fiscal 2026. During fiscal 2025, the Company recognized stock-based compensation expense of $0.6 million related to these awards. The remaining $0.6 million will be recognized ratably through October 31, 2025, assuming the performance condition remains probable. Also, during fiscal 2025, an additional 36,000 options with revenue performance conditions and an exercise price of $63.55 were exchanged for 18,000 RSUs, see Fiscal 2025 Tender Offer above. These RSUs are to be settled in Class A common stock upon vesting.

As of January 31, 2025, the Company had 1,223,188 RSUs outstanding that vest upon the satisfaction of both a performance and service condition, where the performance condition was satisfied upon the effectiveness of the IPO and the service condition is satisfied over a period of approximately four years from the date of grant subject to the employee continuing to provide service to the Company through the date that is two weeks following the expiration of the restrictions on sales of common stock following the IPO, which is expected to be approximately June 24, 2025 (the “RSU Release Date”). In addition, the Company had 76,859 RSUs outstanding that vest upon the satisfaction of a performance and a service condition, where the performance condition was satisfied upon the completion of the IPO and the service condition will be satisfied over four quarterly periods commencing approximately one year after the IPO. During fiscal 2025, the Company recognized stock-based compensation expense of $47.2 million related to these awards and unrecognized stock-based compensation expense for these RSUs was $35.3 million as of January 31, 2025. These RSUs are to be settled in Class A common stock upon vesting.

As a result of the fiscal 2025 tender offer, the Company had 101,388 RSUs outstanding that vest upon the satisfaction of both a two-year service condition and a performance condition where the performance condition was satisfied upon the effectiveness of the IPO and the service condition is satisfied over a period of approximately two years from the date the tender offer closed, subject to the employee continuing to provide service to the Company through the RSU Release Date. During fiscal 2025, the Company recognized stock-based compensation expense of $1.4 million related to these awards and unrecognized stock-based compensation expense for these RSUs was $0.8 million as of January 31, 2025. These RSUs are to be settled in Class A common stock upon vesting.

In fiscal 2025, the Company issued RSUs to certain employees that vest upon the achievement of certain performance conditions. The amount of RSUs that will vest is derived from a specified percentage of the value of

incremental new customer activity through January 31, 2025 and January 31, 2026. For RSUs where the performance condition has been met during this period, the RSUs will vest 45 days from the date the performance conditions are met. The initial target number of RSUs under this award agreement is 17,738 RSUs. During fiscal 2025, 2,782 of these RSUs vested and the Company recognized $0.4 million in expense. These RSUs are to be settled in Class A common stock upon vesting.

In October 2024, the Company granted each of the Co-Founders an award of 3,241,544 performance-based RSUs (“Co-Founder RSUs”). Each performance-based RSU represents the right to be issued a share of Class B common stock following vesting. The performance-based RSUs vest on or after 180 days following the completion of an initial public offering based on achieving volume weighted-average closing trading prices of the Company’s common stock over a six-month or 90-day period, as applicable, ranging from $140.00 per share to $440.00 per share (the “stock price hurdle”), subject to the Co-Founders being employed as Chief Executive Officer, co-Chief Executive Officer or President as of the vesting date. Any RSUs for which the applicable stock price hurdle has not been achieved on or before October 21, 2034 will automatically be forfeited. The Company’s estimate of the grant date fair value of these RSUs of $263.6 million was estimated using a Monte Carlo simulation model that incorporates the likelihood of achieving the stock price hurdles. The Company commenced recognition of stock-based compensation expense upon completion of the IPO over the estimated weighted-average derived service period of approximately five years, and recognized aggregate stock-based compensation for the portion of the service period satisfied through January 31, 2025 during the fourth quarter of fiscal 2025. During fiscal 2025, the Company recognized stock-based compensation expense of $15.0 million related to these awards and unrecognized stock-based compensation expense for these RSUs was $248.6 million as of January 31, 2025. These RSUs are to be settled in Class B common stock upon vesting.

During fiscal 2024 and fiscal 2023, the Company did not recognize any stock-based compensation expense associated with RSUs containing a liquidity event-related performance condition as the achievement of such condition was not deemed probable.

Summary of Significant Accounting Policies - Schedule of Disaggregated Revenue (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Summary of Significant Accounting Policies [Line Item]
Total revenue	$ 771,878	$ 614,341	$ 467,734
Subscription
Summary of Significant Accounting Policies [Line Item]
Total revenue	565,687	441,484	332,155
Usage
Summary of Significant Accounting Policies [Line Item]
Total revenue	173,799	140,267	111,368
Platform
Summary of Significant Accounting Policies [Line Item]
Total revenue	739,486	581,751	443,523
Professional Services and Other
Summary of Significant Accounting Policies [Line Item]
Total revenue	$ 32,392	$ 32,590	$ 24,211

- Definition

+ References

+ Details

Leases - Additional Information (Details) $ in Millions	12 Months Ended
Leases - Additional Information (Details) $ in Millions	Jan. 31, 2025 USD ($) Lease	Jan. 31, 2024 USD ($)
Lessee, Lease, Description [Line Items]
Lessee, operating lease, existence of residual value guarantee	false
Impairment of ROU asset \| $	$ 13.1	$ 1.1
Number of noncancelable leases executed, but which have not yet commenced \| Lease	0
Minimum
Lessee, Lease, Description [Line Items]
Lessee, operating lease, remaining lease terms	1 year
Maximum
Lessee, Lease, Description [Line Items]
Lessee, operating lease, remaining lease terms	6 years

Insider Trading Policies and Procedures	12 Months Ended
Insider Trading Policies and Procedures	Jan. 31, 2025
Insider Trading Policies and Procedures [Line Items]
Insider Trading Policies and Procedures Adopted	true

Debt Arrangements

12 Months Ended

Jan. 31, 2025

Debt Disclosure [Abstract]

Debt Arrangements

In January 2023, the Company entered into a secured credit agreement with Wells Fargo Bank, N.A., as administrative and collateral agent, and certain lenders, that included (i) a term loan facility in an initial aggregate principal amount of $180.0 million and (ii) a revolving credit facility in an initial aggregate principal amount of $70.0 million. In September 2024, the Company entered into an amendment to the secured credit agreement (as amended, the “Credit Agreement”) that converted its existing term loan balance of $177.3 million and $70.0 million revolving credit facility to a term loan of $107.3 million (as amended, the “Term Loan”) and $140.0 million revolving credit facility (as amended, the “Revolver Facility”), effective October 1, 2024, such that, immediately post amendment, $107.3 million was outstanding on the Term Loan, $70.0 million was outstanding under the Revolver Facility, and $70.0 million was available for borrowing under the Revolver Facility. Subsequent to the IPO, the Company paid down the Revolver Facility resulting in no outstanding borrowings and $140.0 million available on the Revolver Facility as of January 31, 2025. The Credit Agreement contains the standard and customary covenants for agreements of this type, including various reporting, affirmative and negative covenants. Among other things, these covenants set

forth minimum revenue thresholds and maintenance of minimum liquidity and certain limits to the Company’s and its subsidiaries’ ability to create or incur liens on assets, make acquisitions of or investments in businesses, engage in any material line of business substantially different from the Company’s current lines of business, incur additional indebtedness or contingent obligations, sell or dispose of assets, pay dividends and make loans or advances to employees.

The Credit Agreement will mature in January 2028 and bears interest at a floating rate at the Company’s option of either (i) a term Secured Overnight Financing Rate (“SOFR”) based rate for a specified interest period plus an applicable margin, which is initially 2.5% per annum and ranges from 2.25% to 3.00% per annum based on a ratio of outstanding debt to annual recurring revenue, or (ii) a base rate plus an applicable margin, which is initially 1.5% per annum and ranges from 1.25% to 2.0% per annum based on the ratio of total outstanding debt to annual recurring revenue. On the first day of each calendar quarter, the Company has been required to repay an aggregate principal amount equal to 0.25% of the aggregate original principal amount of the Term Loan, which repayment amount will be approximately $0.3 million beginning January 1, 2025. The Revolver Facility will incur a 0.25% annual fee for undrawn amounts. The effective interest rate on the Loan Facility is 7.88% as of January 31, 2025.

The future payment on the Term Loan is as follows (in thousands):


Fiscal
2026	$	1,073
2027		1,073
2028		104,886
Total	$	107,032

The Company was in compliance with all covenants as of January 31, 2025.

Long-term debt comprised the following (in thousands):


	As of January 31,
	2025			2024
Principal Term Loan balance outstanding	$	107,032		$	178,650
Less unamortized debt issuance costs		(1,945	)		(2,272	)
Less short-term portion		(1,073	)		(1,800	)
Long-term loan, net of issuance costs		104,014			174,578
Revolver Facility		—			—
Total long term debt	$	104,014		$	174,578

The Company had unsecured letters of credit issued in the face amount of $1.0 million and $2.2 million outstanding as of January 31, 2025 and January 31, 2024, respectively.

- Definition

The entire disclosure for information about short-term and long-term debt arrangements, which includes amounts of borrowings under each line of credit, note payable, commercial paper issue, bonds indenture, debenture issue, own-share lending arrangements and any other contractual agreement to repay funds, and about the underlying arrangements, rationale for a classification as long-term, including repayment terms, interest rates, collateral provided, restrictions on use of assets and activities, whether or not in compliance with debt covenants, and other matters important to users of the financial statements, such as the effects of refinancing and noncompliance with debt covenants.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 470
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-Name Accounting Standards Codification
-Section 50
-Paragraph 6
-Subparagraph (b)
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Reference 2: http://www.xbrl.org/2003/role/disclosureRef
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Reference 3: http://www.xbrl.org/2003/role/disclosureRef
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Reference 4: http://www.xbrl.org/2003/role/disclosureRef
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Reference 5: http://www.xbrl.org/2003/role/disclosureRef
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Reference 6: http://www.xbrl.org/2003/role/disclosureRef
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Reference 7: http://www.xbrl.org/2003/role/disclosureRef
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Reference 8: http://www.xbrl.org/2003/role/disclosureRef
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
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-URI https://asc.fasb.org/470/tableOfContent

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
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Reference 12: http://www.xbrl.org/2003/role/disclosureRef
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Reference 13: http://www.xbrl.org/2003/role/disclosureRef
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Reference 14: http://www.xbrl.org/2003/role/disclosureRef
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Reference 15: http://www.xbrl.org/2003/role/disclosureRef
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Reference 17: http://www.xbrl.org/2003/role/disclosureRef
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+ Details

Business Combination - Additional Information (Details) - USD ($) $ in Thousands		1 Months Ended		6 Months Ended	12 Months Ended
	Apr. 30, 2024	Aug. 31, 2022	Feb. 28, 2022	Jan. 31, 2023	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Business Acquisition [Line Items]
Stock-based compensation expense					$ 163,729	$ 102,454	$ 64,149
Revenue					771,878	614,341	467,734
Restricted Stock Units
Business Acquisition [Line Items]
Stock-based compensation expense					400
Convex Labs Inc [Member]
Business Acquisition [Line Items]
Business acquisition, acquired percentage	100.00%
Business acquisition, purchase price	$ 25,800
Business acquisition, cash transaction	$ 2,300
Transaction costs related to acquisition					2,300
Convex Labs Inc [Member] \| Common Stock
Business Acquisition [Line Items]
Business acquisition, number of shares issued	373,118
Business acquisition, shares issued value	$ 23,500
Business acquisition, shares held back	41,959
Business acquisition, value of shares held back	$ 2,600
Schedule Engine [Member]
Business Acquisition [Line Items]
Business acquisition, purchase price		$ 13,500
Transaction costs related to acquisition				$ 2,500			2,500
Stock-based compensation expense					$ 100	$ 200	1,800
Fair value of equity awards		$ 3,600
Revenue				8,700
Schedule Engine [Member] \| Common Stock
Business Acquisition [Line Items]
Business acquisition, number of shares issued		818,962
Business acquisition, shares issued value		$ 45,300
Business acquisition, shares held back		74,646
Business acquisition, value of shares held back		$ 4,100
FieldRoutes [Member]
Business Acquisition [Line Items]
Business acquisition, acquired percentage			100.00%
Business acquisition, purchase price			$ 576,900
Business acquisition, cash transaction			$ 8,900
Transaction costs related to acquisition				3,400			3,400
Bonus expenses related to transaction cost				$ 3,300			$ 3,300
FieldRoutes [Member] \| Restricted Stock Units
Business Acquisition [Line Items]
Vesting period			3 years
Shares issued related to acquisition			134,388
Grant date fair value related to acquisition			$ 14,100

Equity Incentive Plans - Additional Information (Details) - USD ($)			1 Months Ended		9 Months Ended	12 Months Ended
	Oct. 31, 2025	May 15, 2024	Oct. 31, 2024	Jul. 31, 2023	Oct. 31, 2024	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023	Oct. 31, 2026
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense						$ 163,729,000	$ 102,454,000	$ 64,149,000
Minimum
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Weighted average grant date fair value per share, vested			$ 140
Maximum
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Weighted average grant date fair value per share, vested			$ 440
Stock Options with Service-Only Conditions
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock options exercise price						$ 14.67	$ 16.7
Stock options exchanged through tender offer						207,784
Stock options outstanding						5,806,607	6,804,979
Unrecognized stock-based compensation cost related to stock options						$ 13,500,000
Unrecognized compensation costs expected to be recognized, period						1 year 14 days
Weighted average grant date fair value of options								$ 41.26
Stock options granted						0	0
Total intrinsic value of options exercised						$ 36,700,000	$ 43,400,000	$ 60,100,000
Stock Options with Revenue Performance Conditions
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense						$ 3,700,000	10,100,000
Stock options outstanding						320,885
Stock Options with Revenue Performance Conditions \| Forecast
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense	$ 3,000,000
Stock Options with Service and Performance Condition
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense							0	0
Stock options outstanding			340,676		340,676
Expiration period						10 years
Awards expire period						10 years
Grant date fair value of stock options						$ 1,100,000
Unrecognized stock-based compensation cost related to stock options						500,000
Stock Options with Service and Performance Condition Two
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense						$ 4,800,000
Expiration period						10 years
Requisite service period						1 year
Awards expire period						10 years
Unrecognized stock-based compensation cost related to stock options						$ 1,700,000
Stock Options with Performance Condition \| Consultant
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock options outstanding						10,000
Expiration period						10 years
Awards expire period						10 years
Grant date fair value of stock options						$ 500,000
Restricted Stock Units
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense						$ 400,000
RSUs exchanged through tender offer						121,888
Requisite service period						5 years
Fair value, granted						$ 263,600,000
Vested						2,782
Share-based compensation outstanding employees performance conditions		101,388
Exercise price of exchanged through tender offer						$ 62.9
Other than vesting period					180 days
Initial target						17,738
Granted			3,241,544			7,302,545
Weighted average grant date fair value per share, vested						$ 62.9
Weighted average grant date fair value per share, granted						$ 43.15
Restricted Stock Units with Performance and Service Condition
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense						$ 47,200,000
Share-based compensation outstanding employees performance conditions						1,223,188
Unrecognized stock-based compensation cost related to stock options						$ 35,300,000
Additional vesting						76,859
Restricted Stock Units with Revenue Performance Conditions
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense						$ 600,000	0	0
RSUs exchanged through tender offer		36,000
Issued, RSUs		18,000
Share-based compensation outstanding employees performance conditions						16,813
Exercise price of exchanged through tender offer		$ 63.55
Restricted Stock Units with Revenue Performance Conditions \| Forecast
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Remaining performance condition cost									$ 600,000
Restricted Stock Units With Service Condition
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Fair value, vested						$ 48,800,000	$ 49,300,000	$ 12,700,000
Unrecognized stock-based compensation expense						$ 270,600,000
Other than vesting period						4 years
Weighted average grant date fair value per share, granted						$ 64.27	$ 62.26	$ 79.57
RSUs and RSAs
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Unrecognized compensation costs expected to be recognized, period						3 years 7 days
Restricted Stock Awards With Service Condition
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Fair value, vested						$ 5,800,000	$ 7,300,000	$ 12,200,000
Granted						0	0	0
Tender Offer
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense							$ 13,992,000
Tender Offer \| Stock Options with Service-Only Conditions
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock options exercise price			$ 63.55		$ 63.55
Stock options exchanged through tender offer		207,784
Tender Offer \| Stock Options with Revenue Performance Conditions
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock options exercise price		$ 63.55
Stock options exchanged through tender offer		36,000
Tender Offer \| Stock Options with Service and Performance Condition
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Unrecognized stock-based compensation cost related to stock options						$ 800,000
Tender Offer \| Restricted Stock Units
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense						$ 1,400,000
Requisite service period						2 years
Tender Offer \| Restricted Stock Units with Performance and Service Condition
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
RSUs exchanged through tender offer		103,888
Incremental stock-based compensation charge		$ 1,300,000
ShareBased compensation arrangement by share based payment award plan ratable over remaining service period		$ 900,000
Requisite service period		2 years
Tender Offer \| Restricted Stock Units with Revenue Performance Conditions
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
RSUs exchanged through tender offer		18,000
Incremental stock-based compensation charge		$ 200,000
Tender Offer \| Restricted Stock Units with Revenue Performance Conditions \| Forecast
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Remaining incremental compensation cost									$ 200,000
Class B Common Stock \| Stock Options with Service and Performance Condition \| Co-Founder RSUs
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock options outstanding						340,676
Class B Common Stock \| Restricted Stock Units
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock-based compensation expense						$ 15,000,000
Unrecognized stock-based compensation cost related to stock options						$ 248,600,000
Class A Common Stock \| Stock Options with Service and Performance Condition Two
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Stock options outstanding						128,687
Common Stock \| Tender Offer
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Sale of stock, shares purchased				1,942,709
Purchase price				$ 70
Proceeds to stakeholders				$ 136,000,000
Estimated fair value of common stock per share				$ 62.28
2015 Stock Plan \| Stock Options with Service-Only Conditions
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Vesting period						4 years
Vesting percentage						25.00%
Requisite service period						1 year
2015 Stock Plan \| Restricted Stock Units
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Vesting period						4 years
Vesting percentage						25.00%
Requisite service period						1 year
2015 Stock Plan \| Common Stock
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Number of shares authorized and reserved for issuance						28,089,635
Number of shares available for future issuance						1,322,101
2024 Stock Plan \| Common Stock
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Number of shares authorized and reserved for issuance						17,461,163
Number of shares available for future issuance						17,461,163
2024 ESPP \| Common Stock
Share-Based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Number of shares authorized and reserved for issuance						3,164,606

Income Taxes - Schedule of Domestic and Foreign Components of Income (Loss) Before Income Tax (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Income Tax Disclosure [Abstract]
United States	$ (232,515)	$ (194,132)	$ (285,295)
Foreign	(4,261)	3,123	2,715
Loss before income taxes	$ (236,776)	$ (191,009)	$ (282,580)

- Definition

Amount of income (loss) from continuing operations, including income (loss) from equity method investments, before deduction of income tax expense (benefit), and income (loss) attributable to noncontrolling interest.

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 22
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-22

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Reference 3: http://www.xbrl.org/2009/role/commonPracticeRef
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+ Details

Intangible Assets and Goodwill - Schedule of Intangible Assets Amortization Expense (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2025	Jan. 31, 2024	Jan. 31, 2023
Finite-Lived Intangible Assets [Line Items]
Total	$ 45,925	$ 48,817	$ 45,358
Platform Cost of Revenue [Member]
Finite-Lived Intangible Assets [Line Items]
Total	21,902	21,844	21,326
Professional Services and Other Cost of Revenue [Member]
Finite-Lived Intangible Assets [Line Items]
Total	1,786	4,484	1,268
Sales and Marketing [Member]
Finite-Lived Intangible Assets [Line Items]
Total	$ 22,237	$ 22,489	$ 22,764

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

Revenue Recognition (Tables)

12 Months Ended

Jan. 31, 2025

Revenue from Contract with Customer [Abstract]

Schedule of Disaggregated Revenue

Disaggregated revenue was comprised as follows (in thousands):


	Fiscal
	2025		2024		2023
Subscription	$	565,687	$	441,484	$	332,155
Usage		173,799		140,267		111,368
Platform revenue		739,486		581,751		443,523
Professional services and other		32,392		32,590		24,211
Total revenue	$	771,878	$	614,341	$	467,734